HMSA Status
Are you having issues? Select the issue you are having below and provide feedback to HMSA.
problems reported in the last 24 hours
Summary of HMSA Problems 😠👌🔥
- Glitches in the system that sometimes interrupt the feed or drop the call.
- System often reconnects me by itself.
- Provider search shows "No Providers" to any query.
- "The service is currently unavailable" popup shows, even though my WiFi and internet are solid.
- Logins are impossible.
- "Copay" information is misleading.
2 Reported Issues: 😵🆘🛟🚨📢
Hi, I have HMSA am trying to create an online account and add my subscriber info. The system is not allowing me to enter my phone number. I try typing 10/24/1983 and it does not accept it. I try just the numbers without the sladh but does not accept it. I am careful to include all four digits of the year. The problem seems to be with the system format for mm/dd/yyyy. When I delete thst and type in my dob it does not allow me. If I don't delete the letters, the letters remain as I type in my dob. it does not accept my answer. I would greatly appreciate help. I've been calling and the call keeps getting dropped. I've been trying to do this for over an hour. Mahalo, Kara Wilber
HMSA require that I change my password. When I do that, I'm able to view my account with the new pw. However, when I log out and later login, the password indicates the authentication code number that was given to me via telephone and not the password that I created. Thus the message says password failure. Even entering the password that was created and accepted failed. I tried numerous times and failed using Microsoft Edge and Mozilla. Need help. Thanks Frank
Have a Problem with HMSA: 24/7 Online Doctor Visit? Report Issue
Common HMSA Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot HMSA app on iOS and Android devices. Solve all HMSA app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hawaii Medical Service Association, developers of HMSA.
Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate. There's no need to make a doctor appointment - download HMSA and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. this app’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Have a question to ask a doctor, pediatrician or psychologist? Our doctors care about helping you feel well! Just choose the type of visit you are looking for and select a provider. If you’re having a medical emergency, call 911. It’s easy, secure and affordable. Get the #1 medical app in Hawaii now! Please note that telehealth is not for emergencies.
