HMSA app not working? crashes or has problems?

HMSA Status

Last Updated on 2026-05-01 by Hawaii Medical Service Association

I have a problem with HMSA

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📋 2 Reported Issues:

Kara Wilber 2022-12-20

Hi, I have HMSA am trying to create an online account and add my subscriber info. The system is not allowing me to enter my phone number. I try typing 10/24/1983 and it does not accept it. I try just the numbers without the sladh but does not accept it. I am careful to include all four digits of the year. The problem seems to be with the system format for mm/dd/yyyy. When I delete thst and type in my dob it does not allow me. If I don't delete the letters, the letters remain as I type in my dob. it does not accept my answer. I would greatly appreciate help. I've been calling and the call keeps getting dropped. I've been trying to do this for over an hour. Mahalo, Kara Wilber

Frank Hori 2022-06-15

HMSA require that I change my password. When I do that, I'm able to view my account with the new pw. However, when I log out and later login, the password indicates the authentication code number that was given to me via telephone and not the password that I created. Thus the message says password failure. Even entering the password that was created and accepted failed. I tried numerous times and failed using Microsoft Edge and Mozilla. Need help. Thanks Frank

Showing 1-2 of 2 reported issues:

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Common HMSA Problems & Solutions. Troubleshooting Guide

Table of Contents:

HMSA iPhone Issues and Solutions

HMSA iOS app crashes, not working, errors
HMSA iOS app network issues
HMSA on iOS has black/white screen

HMSA Android App Issues and Solutions

HMSA has errors/crashing/not working
HMSA server network connectivity issues
HMSA has black screen

⚠️ Troubleshoot | Fix Now in One Click

HMSA iPhone Issues and Solutions

How to fix HMSA app crashes or not working on Iphone (iOS):

Close and restart the HMSA app on iPhone
Update HMSA app to the Latest Version for iOS
Uninstall and reinstall HMSA iPhone app
Update your iPhone to the latest iOS version

Fix HMSA on iPhone unable to connect to server/internet connection issues::

To resolve HMSA network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

HMSA Android App Issues and Solutions

Fix HMSA not working on Android, crashes, errors or is unresponsive:

Force Stop the HMSA App
1. On android, goto Settings » HMSA » click [Force Stop]

Update HMSA to the latest version on PlayStore

Clear HMSA App Cache and Data:
1. On android, goto Settings » Apps » HMSA » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HMSA.

Fix HMSA unable to contact server/ HMSA internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click HMSA » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HMSA » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HMSA