SECU app not working? crashes or has problems?

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3 User reports:
App has problems
 User reports 3

⚠️ Most reported problems ⚠️
Something else
83.3%

Crashes
11.1%

Payments
5.6%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 15 Reported Issues:

T
Tim Grier 2023-03-30

Can’t open app on my phone. I tap on it and it looks like it wants to open but it’ll go back to the Homescreen.

K
Kimberly Asby 2023-03-28

Ever since I updated my iPhone with latest iOS 16 update. It want me me access SECU with mobile app. Screen goes black and never opens. Help I depend on this app.

F
Freddy Pinero 2023-03-28

Ever since I updated my iPhone 12 mini to IOS 16.4 I have not been able to use the app. When I try to use the app the screen goes blank and closes. Even after I restart my iphone and re-installed the app.

J
Joshua Tomlin 2022-10-30

Can't login

⚠️ Troubleshoot | Report Issue ⚠️
I
Isaiah Bryant 2022-09-05

Ever since the new iPhone update it straight crashes.

T
Telisa 2022-08-29

Ever since I updated phone to IOS 16 it hasn’t let me use the app. When I try to login the screen goes black and closes. Even after I restart my phone and re-installed the app it won’t let me do anything. I really need it fixed because the website doesn’t show transactions the same day and it’ll be out of order so I have no clue how much I really have in any of my accounts or my loan

T
Tee 2022-08-26

Can’t open app since iOS 16.

C
Cory W. 2022-08-24

My app hasn’t worked since updating to iOS 16 and I can’t access funds until this is fixed please help

S
Sasha Williams 2022-08-18

The app keeps crashing and i meed to move and access my money fix this please

⚠️ Troubleshoot | Report Issue ⚠️
D
Dajuana Edwards 2022-08-12

App barely opens when it does it just buffers and then screen goes completely black before crashing or freezing then crashing minutes later

Y
Yolanda 2022-07-28

Tried to get to app but says it is unable to connect. I've cleared my cache, and restarted my phone twice it's not working

G
George T Styron 2022-07-05

mobile app crashes when you take a picture of check i need to deposit

P
Paul I. 2022-06-30

My app keeps crashing when I open it. I have the newest update on my phone and I’m still not able to open the app without it crashing

D
Dana Lollar 2022-06-26

My app keeps saying my login is wrong or that there’s an error retrieving my accounts. I know my info is right though

⚠️ Troubleshoot | Report Issue ⚠️
D
Demetria Bunker 2022-06-13

Trouble logging in also have been using Zelle to send and receive money to family now it doesn't work. What is going on?

Showing 1-15 of 15 reported issues:

Have a Problem with SECU? Report Issue




Common SECU Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. SECU iPhone Issues and Solutions

  2. SECU Android App Issues and Solutions


  Contact Support

Verified email  

Contact e-Mail: appfeedback@ncsecu.org


Verified email ✔✔

E-Mail: appfeedback@ncsecu.org

Website: 🌍 Visit SECU Website

Privacy Policy: https://www.ncsecu.org/PDF/AboutSECU/PrivacyNotice.pdf

Developer: State Employees' Credit Union




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