Contact SECU Support
Published by North Carolina State Employees' Credit Union on 2023-11-09 About: Register SECU’s Mobile App in 4 Steps
Enter your existing Member Access User
ID and password
Answer your security question or enter One-Time Passcode
Set
your new device passcode for additional security
Set up Touch ID or Face
ID
Manage Accounts
View account balances
View transaction
details
BillPay
Schedule or modify one-time payments
View history & scheduled
payments
Add, edit, and delete a BillPay payee
Set up and mo.
How to Contact SECU Customer Service/Support
Listed below are our top recommendations on how to get in contact with SECU. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SECU. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of North Carolina State Employees' Credit Union
Verified email
Contact e-Mail: [email protected]
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Developer: State Employees' Credit Union
E-Mail: [email protected]
Website: Visit SECU Website
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Reported Issues: 12 Comments
By Charlean
2 years agoI cannot transfer funds to pay my car note. I have to go to the bank every month. I go through the process correctly but after hitting transfer it states” unable to process at this time try again later. “ This has been happening for past 4 months. I called support they said Update App. That didn’t work. Why is it so stressful just to pay a bill or transfer money? This problem has occurred on Samsung and now my IPhone. Phones shouldn’t matter app is just lousy. Please fix
By Sharon Keeping
3 years agoIphone 12 ncsecu app works fine. But on iPad ncsecu app wants me to set it up again, as if its a new app, every time I want to use it. Any suggestions? Thank you so much
By Debby
3 years agoNew phone carrier same number. Unable to get into app. Won’t take my passcode
By Rob
3 years agoCan’t use app on iPhone 12
By Garth
3 years agoCan’t log in. Why have an app that is unusable?
By Thomas Coleman
3 years agoI got a new iPhone and have gone through the normal setup for the SECU app. However once I complete the setup, it asks for the exact same pin that I created as I go through the set up process but it does not work. It says face id is enabled but it will not let me use it to sign in. For some reason, they have made it theoretically impossible to sign in which is a pretty damn bad bug to have for your application.
By Julie Pederson
3 years agoI have been using the SECU app for a long time but recently got a new iPhone and have the same issue as others here. After successfully setting up my passcode, it tells me the passcode is invalid. I’ve done this twice and again it tells me I need to setup the app. Help, I cannot use this on the iPhone 12.
By Aimee DeVos
3 years agoAfter setting up app on new phone, passcode is always invalid. I know the number is the same as what I just set up.
By Natasha Anderson
3 years agoI bought a new phone and had to set up my information on the NCSECU app and create a new code. On all my other apps, all I had to do was log in. I do not understand why I have to created another pin, which by the way after doing so keeps getting rejected as if it is incorrect. I have created a new pin several times and it says incorrect when it is obviously correct. That is a major flaw that the app developer needs to fix!
By Carmen Greene
The app
I have called, emailed, everything but every time I make a transfer between my checking accounts, savings accounts, whatever, once I hit transfer, the top half of the page disappears so I cannot confirm it has been transferred. I have other banking apps and this never happens with those. I have been with SECU since I started teaching and I would think someone would know how to correct this mistake. So, I have to log out and sign on again or I have to go to the full website which is ridiculous . Carmen Greene
By jojowhitefur
Changing Banks
I loved the app in the beginning. However, there are so many bugs and glitches that I now want to change my entire bank account. I never know when I can access my account or when the app will tell me there is an error. I do not recommend this app. It’s not a question of if the app will fail, but when.
By foodoobooo
Behind the times
NCSECU needs to modernize their entire “banking” process. You never get answers, only transferred to someone with a different title behind their name and then all you get out of them is “we’re sorry…we appreciate the feedback…” is that so? Not to mention they refuse to allow any third party application connect via PLAID! I know, in my heart of hearts, it’s because of whatever relationship they have with Quicken. If I choose to give permission to whomever to access my bank account, is that not my right? I love the folks at my local branch, but the decision makers, well, that’s another thing. My husband and I couldn’t even apply for a loan until he joined NCSECU? What kind of nonsense is that? Like I said, behind the times. Credit Unions like this are the reason so many people are going to online banking. Where the make the decisions, they’re not made for them. god bless it. I will say, killer rates for car loans. I’m just so confused as to why they deny their members access to extra funds when they need it. Especially since you have to wait to open a SALO account AN ENTIRE YEAR after you’ve closed yours. Behind the times.
Have a Problem with SECU? Report Issue
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Why should I report an Issue with SECU?
- Pulling issues faced by users like you is a good way to draw attention of SECU to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SECU customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SECU.
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