PhotoShare Frame Status

My 14-inch frame does not show up on your web-site when trying to transfer photos. I took the frame ID directly from the frame itself and your phone app. The system is telling me no such ID number exists in your system, yet I can see my frame and the Frame ID on the app. I need to have my frame loaded onto your site to more easily transfer photos. Thanks.

Not all the pics on my frame show up in the app, so I can't delete or edit them. Also, app keeps freezing and I have to do a hard shutdown.

I have submitted 2 support request, no response. I purchased two new 10" frames and am still having issues with the first one. Trying to setup 2nd one and can not even get the app to set up at all for gift. Taking it back to store while I can. No response for over two weeks of waiting on response on first frame. I have my own frame for over 5 years and have loved it and wanted to give these two as gifts. How did improving the app cause this much issues? you have made your products pieces of crap!

Will not take my password.

I've tried re setting my password. I've gotten 3 verification codes, entered all three, then it tells me email and verification code do not exist. I tried signing up for new account and it advised I already had an active account!! What do I do?

After a power outage of about an hour, I can't get the PhotoShare frame to reset the auto on/off function. I had it set to come on at 8am and go to sleep at 9pm. Not happening!

App keeps stopping

Start up screen won't open, I get the following message: Android Recovery; Along/ceres_b3/ceres-b3; 10/QP1A.191105.004/V1.0.06; user/test-keys; Use volume up/down and power. Can't load Android System. Your data may be corrupt. If you continue to get this message, you may need to; Try again; Factory data reset. Supported API: 3

The pictures are there, I can go into settings and see them, but the slideshow potion isn't working, it constantly returns to the clock. I turned it off, turned it back on, turned it off, unplugged it from the power source, after about 10 secs plugged it back in and it goes straight to the clock and doesn't leave there, even though the slideshow is on.

My iphone is sending photos to my frame but they are not appearing on the frame. In settings on the frame, It says network diagnostic is offline and it will not run the firmware update. How do I correct this? Why isn't my frame uploading the photos being sent from my iphone?

Frame is on continually even though on and off days and times have been set. How do I correct this issue?

Frame is on continually even though on and off days and times have been set. How do I correct this issue?

I'm not receiving the login code in time to register my frame.

I have wep security and can see WiFi on pbotoshare but it will not take password

***** FRAME ID NOT WORKING????? EASY FIX! ********* Uninstall the photo share app. Go to app store and DOWNLOAD PhotoShare Frame v2 . Now you can successfully register your frame and the ID WILL work!

Trying to register but keeps telling me the frame id is not on server. What a piece of overpriced crap.

My frame id says error. I have tried deleting the app and starting over but nothing works .

My iPhone photos will send but not appear on my photo share., androids show up. What’s wrong???

For those having issues with the Frame ID, make sure you're using the right photoshare frame app store version. This is usually caused by using the wrong one. Look for Photoshare frame V2, worked for the one i gave to a family member that had the same issue.

Wont recognize frame id… App is not working. Please help

What's UP? Got new gift from kids - looks like a really neat thing to keep up with kids/g'kids BUTit stinks on set up = will not even recognize the Frame ID # Cannot get into Edit Frame to get the e-address - come on - it has to be easier than what it is NOT doing PLS ANSWER - this is my 6th request for HELP - the support tele # is NO LONGER available - no NEW # - What a mess - Do i have to have the kids take it back for refund? or do we have to swallow the thing as just another piece of tech junk Shelba Pollic (765) 584-5859

App won’t recognize the frame ID. Says it's not a valid ID so we can’t upload photos.

Same Frame ID incorrect error. This is frustrating.

App won’t recognize the frame ID. Says its not a valid ID so we can’t upload photos.

The photo frame only shows the clock and very dimly. I can go to the pics, and it'll show just one and then revert back to the clock.

Been in the "waiting for approval" mode for hours

need to renew access, but I get a message that states, This feature is under development, please wait. What do I do?

Our photo frame in patio room will not receive anymore pics. the serial # B210BB421900568

My PhotoShare says it has expired and they are working on updating it since June is 2022. Help

Some of my users are unable to have their pictures upload to the frame. They are able to send the photos, but the photos don’t show up on the frame.