Contact PhotoShare Frame Support
Company Name: Switchmate Inc.
About: At Switchmate, our mission is to eliminate the pain of installation from home automation.
Headquarters: Pleasanton, California, United States.
PhotoShare Frame Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 39 Customer Service Reviews 😭😔💔
Three requests to help and support desk in three weeks. Still NO reply back. Poor poor customer service. Money spent from my kids and it wont work on my phone. Whats up w this? .
I have been trying to get someone to call me I have issues with all of my frames please call me
Can’t get the app to recognize the frame ID. Reinstalled, rebooted, tried it all and it doesn’t work. Support number doesn't seem to work and no response to my emails
Can’t even get the app to recognize the frame ID. Reinstalled, rebooted, tried every imaginable fix and it doesn’t work. Support doesn’t respond at all
How do I delete photos from the frame share app once the photos have been shared to the proper frame
My daughter adds photos to my Photoshareframe but I get no notification that she add pictures. How do I setup notifications (iPhone) so I know a picture was added. Thanks
My photo share frame says expired and I can't upload photos. My id #3042772793
My daughter in law was trying to send photos to my picture frame. She was unable to send pictures and said she was receiving a message that said expired. What was expired? How can she continue to send pictures?
I bought many frames for people for Christmas. They were great at first, but now none of them work. They all say to renew service. When we try to do this, it says "This feature is under development please wait". I have waited for hours. What should we do. I have 7 frames not working, this is very disappointing. Please help!!!
Can not get the unit to work will only scroll name across the screen
I am receiving the message my Cloud photo frame service has expired. button to renew doe not do anything. My Frame ID is 32615049063.
I am unable to add new photos to my frame as is says that I have a service renewal. I tried using the website to upload photos since I have read that there is an issue with the app but that isn't working either. Please help.
Unable to get my account to send anything says service renewal…but then hit renew and nothing. How do I fix this problem?! Thank you
My photo frame suddenly stopped receiving new picture submissions. I have plenty of storage. Please email me what to do or a time to have a conversation about this.
Terrible customer service. Sent several emails requesting support. Get the same message each time that they will contact me. Must be standard for all. Will never purchase this product again only because of incompetent service
My frame stopped receiving pictures. It says service renewal is underdevelopment! This has been for months? When will it work again? Thank you,
My frame stopped receiving pictures. It says service renewal is underdevelopment! This has been for months? When will it work again? Thank you, Gayle
If you’re ok with just using the app or logging into the website, the frame works just fine, it’s a bit buggy with weather and other stuff, if you want to email pictures to the frame, there are better options out there…. Just saying
Photo Frame shows single mode shows one picture then goes to clock tried to change to auto and it wont let me do anything. How do I get it to go to auto?
Seems many people have the same problem. My Photo frame, was working so well. I told my grandson how happy I was with it. Now we can't email photos to it, it just stop working. I went through the setting, all was as it should be. WH HAS IT STOPPED WORKING. VERY, VERY UPSETTING !!!
I tried everything but my photoshare frame stopped receiving pictures and I have plenty of storage I am quite frustrated as this was a gift from my grandkids to keep in contact. What to do
I’m missing a part to stand the photoshare. I want to display on my end table but it does not have the correct stand. I don’t want to wall mount it.
My frame is stuck on single photo mode. I press slide show but it doesn’t play. Just goes to clock and stays there.
I pressed next before I downloaded app how do I start from beginning
I finally found a number to call customer service (or should I say customer disservice?) (1-800-736-7948) I wanted to rearrange the pictures and control the order in which music plays from the stick I used to play music. The service person told me that the firmware has no way to rearrange anything. That is a really unfortunate circumstance. So imagine you have all the pictures you want on your frame and someone send you a number of new pictures. The only way to get the new pictures info the frame interspersed among the other pictures is to remove every picture and put them all back on again in the order you want. It seems like the most basic of programmers would know that this isn't the best means for using this frame. Get to work on improved firmware now!
I have a frame. Family trying to send me videos but never go through. How many seconds can a video be to go through?
All of a sudden I can no longer send pics from my Samsung S8. Worked fine before. Uninstalled then reinstalled the Photoshareframe app .... still unable to send photos to the Photoshareframe. Can you help?
PhotoShare repeatedly gives following error: "Photo failed to send. Please try again." I am unable to add any new photos. It currently has about 20 photos on it. Please let me know what I can do so that this works for me. I have an Android phone. I have turned PhotoShare off, then
Love the frame and everything works fine with the exception of the email. The email address created and loaded on the frame does not exist. I have tried sending pictures using that address and the email gets returned by the mail administrator because it "does not exist".
I received a photoShare Frame for Christmas. I set it up and it worked fine for several weeks. I turned it off to move it , re-plugged it back in but now it won't power up. I checked the transformer, it's output is 5volts. ????
Please delete my post my previous post and this one. The problem was my fault and should in no way reflect on the company Thank you
I was attempting to add the app to the frame and accidentally touched next. How do I get back to the place where I can download the photoshare app into the frame.
Please contact me!! This is the 3rd weekend I’ve spent trying to get in touch with you. Twice your people promised to contact by email. One time and I emailed back, have not heard anything. Last weekend a man I spoke to said I could expect an email and I asked for a phone call also. NOTHING.!
My frame stand came with only two pieces. Please can I get a stand. Thank you Carolyn AVERELL
Called the 1 800 number and reported my problem. Said they would contact my via email. Nothing yet. The frame was a gift and obviously it has problems. Tried several times to connect to my network but no go. 3 frames were purchased and this one is the only one which does not work. A replacement seems in order. Please respond in a timely manner. Thanks Pauline Putney
Pictures that are fine on my Galaxy Note 9, look dark on my Photo Share. Is there a way to fix it?
Rough.
by Anniejayocm
The idea of this app is great. We bought the frame as a gift and the recipient loves the physical frame itself. But the app is really terrible and frustrating.
For starters, if you don’t upload all your pictures to the app before sharing them to the frame, there won’t be any record that they were sent. You can select pictures from your Apple photos app and share them to the PhotoShare frame app, and that will open the PhotoShare frame app and allow you to select the frame to send to and everything, but it won’t store the photo or provide any record that you shared it so you have to just remember what photos you already sent to the frame. Same thing if you try to use this with Google photos.
Also, even if you do upload all your photos to the app in advance to have a record, if you are sharing to more than one frame, the app doesn’t differentiate if a photo has been shared to one frame or the other or both. If it has been shared at all, there will be a check mark on it and that’s the only indicator you get.
There is also no way for the owner of the frame to sort their photos. They will appear on the frame in whatever order they were received, so I feel bad sending more than 2 photos of any given event because I don’t want them seeing 8 pictures of the same birthday party in a row when, for example, the frame owner has other kids and grandkids. If the pictures could be shuffled I’d be happy to send far more.
It’s a good idea but the app needs a lot of improvement.
Doesn’t work
by Tinkerfin
I like the frame and display however your app is terrible. A 12 year old could write a better interface. Instructions are almost non existent and what’s there is very lacking and the app functions do not work. Emailing a picture directly function worked once then no more emailed pictures arrived at the frame. Emailed another person so they could share photos to the frame. They downloaded the app and followed instructions but the admin did not receive notification to approve or reject the new user. Without the notification there is no way for the admin to approve the user to add photos. So sharing with others is impossible. There are no instructions on how to load a video and the app does not send the video to the frame. People are spending a lot of money to purchase this display unit that they can manage from their phone and expect the software will work as advertised. But unfortunately for me this app doesn’t work. If you really wanted to provide a quality product and sell more you would have invest a little more money in the software developer. Very frustrated and there is no help provided the app has no support numbers or text options. Buyer beware of this one.
App Stinks
by Amy2847289372838
I like the frame but when you upload photos from the app, sometimes they appear in the frame and sometimes they don’t. If the frame is turned off, the photos never appear. The are supposed to be stored for 48 hours until the frame is connected again, but I’ve tested it several times and it never appears. I also tried emailing pictures and they never appear even though the app claims they do. You also have to scroll through all your pics rather than pick from a folder like your favorites. Checkboxes appear on the pics in the app where you have uploaded photos, but if your photos never make it to the frame, the checkboxes are still there. If you are sending pics to a family member you will never know if the pics made it to the frame or not. This is the main reason I purchased this and for this reason I must return the frame. I do not recommend this at all.
Have a Problem with PhotoShare Frame? Report Issue
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- If you are a PhotoShare Frame customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PhotoShare Frame.
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