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This is the most inconsistent app I’ve ever used. First, when I enter my (correct!) password, half the time it won’t accept it or just freezes on the loading page. Second, sometimes the app just crashes or logs out when I’m trying to look something up. Third, the “Find a Doctor” tool, which I use the most in this app, is so clunky and difficult to navigate. Fourth, any time they update the app, none of the above issues are fixed but instead the layout or how to search for things changes and becomes even more difficult to navigate. Just log in to their website instead of using this horrible app!

I have never taken time to review an app when it’s not performing well. . . Until now. Absolute complete disappointment every time. Uninstalled the app and installed again many times. . . Still the worst. Just serves as false hope. Consider yourself lucky if you can even get signed on or past the constant spinning pinwheel. Apps created by Joe Schmo in their mom’s basement work better than this multimillion company’s app. I would change insurance providers if I had a choice just for ease of convenience for a better app. . . It’s that bad. Fingers crossed for improvement in the future? Sigh.

Every time I try to log into the app with my account information I get the loading pinwheel of death. Even after uninstalling and reinstalling the same thing happens. There’s an app for everything and it’s a shame this has one does not work properly. As the title of this review says, just go to their website and log in. Takes substantially less time. Side note: I can’t request ID cards in any form from the website either. May benefit to call them. So, food for thought to any who care.