Boxed Reviews

I’m flabbergasted that everyone loves this so much and besides having it delivered to your door I don’t understand the value of this. I guess if you only have Costco around you’d be impressed but not even comparable pricing. BEWARE I got my first order with no samples (which are listed on invoice)...then I email asking for them because I was really excited to try new stuff and instead of saying oops let’s send those...they offer a 5$ credit off my next order. Why on earth would I give you a second chance to do this to me? Then I read that everyone gets a nice note... SURPRISE no note. I guess my order was not important to them. I guess from their response my future business isn’t important either. Take a second thought and make sure you are getting a deal so if you’re screwed over you at least got your moneys worth.

During this time of COVID, when it is difficult for many people to obtain groceries and supplies, I am finding the process extremely complicated.

In this small Ohio town, I am not receiving people based help. I am totally blind. I am having to order online or do without.

In hopes that I could order from Boxed, I downloaded it.

Many apps do not follow universal design protocols, although guidelines exist and cookbooks for doing so are available. This means that someone who is blind, such as myself, will have almost no chance of using the services of such an app.

I am using a voiceover screen reader on an iPhone. This accessibility feature is standard for all Apple phones.

Boxed for this app did not register at all. It downloaded and opened, but the screens appeared blank. This means that I cannot order, cannot pay a yearly fee, cannot select goods, cannot participate in the use of Boxed or its benefits in any way.

This represents substandard web design protocol based on W3C guidelines. Apparently, Apple is no longer screening its apps for accessibility.

They do communicate well when you have a problem. But my order is a week late. It’s not about the supply chain either. Everything I ordered was already available. And I understand it’s December. But they could have easily told me the right WHEN. Instead they made the decision to mislead me about how quickly I would get my order, take my money, and then make me wait an extra week for the food. So I gave them 3 stars because they always answered my questions. But I won’t order from them again because they didn’t let me know up front how long I would have to wait.

I just received my Aug 5, 2021, box. I am disappointed the driver threw the box down on my stone walk at my door. Every can item in my order was dented on the edges and will created a problem when opening. This isn’t the first time that’s happened. Why can’t the driver just ‘put’ it down and Not drop it from his shoulder, or waist, or wherever he has it? It’ll add one min or less to the delivery and would help ‘old’ people like my retired self. I shop because of being able to get my items delivered. It’s becoming more and more difficult to justify the convenience when my items arrive like I went to a salvage place to buy them. I also have found myself not recommending your site because of this issue. I used to tell everyone about it, long before Covid19.

So, I’ve ordered a handful of times off this app and had a great experience. Boxed is super user friendly, shipping is super fast, and their customer service is great. They send hand packed notes and samples in with your order. It’s truly a great service for those without wholesale club memberships. However, if you have a wholesale membership, always compare pricing! this app is $3-4 higher on bulk snacks I’ve come to notice, and even with free shipping, it adds up if you’re purchasing a lot. Even with coupons and sales, this app comes out higher on my end. Just a note for the budgeters on here.

I have used this for many different items over months. It is very convenient they continue to increase selections of items used often. The cost of of some items are not always a saving. But, arrives perfectly packed and fast. Items like oil or pancake mix, flour and such are each inside a nice thick secured bag, if the was any damage or leaks it would not get on other items you purchased. It is very neatly packed. I have never received anything damaged. The quality is great including their generic brands I have tried the trash bags and storage bags, with very great results. I would and have recommended Boxed. to my family and friends. Hope this helps.

So happy that I’ve stumbled upon Boxed. The service is amazing and the prices are good. I’ve been testing out the store brand items which are great quality. I don’t have time to get to the bulk stores in person with my husband. So discovering this and the fact that it’s delivered to your door couldn’t be better. Shipping is fast too. I recommend it to everyone. I wish that Boxed would let you review the items you’ve purchased. I’d like to see what people say about some things before I buy them. Other than that Boxed is fantastic.

I have ordered from this app 3 times now and have been very happy each time. Boxed is easy to use and ordering is straightforward. My orders have arrived within 2 days and all items are packed carefully. No membership fees. You get two full sized samples with each order. Highly recommend their Prince & Spring brand products! I normally would go to Costco for my essential items in bulk but lately I’ve found this app to be easier/less stressful to use — who doesn’t love avoiding those weekend Costco crowds!

I’ve neglected to write a review as often as I should have but y’all need to know & understand what a truly great company this app is! My favorite thing about it is their selection (that grows often) & their prices! And nobody can beat the way they box my items for delivery. One time I remember thinking that they packed my items like they’re sending it to their own mother! I can’t recommend every item but I can recommend most of the items. You won’t be disappointed dealing with this app. I just can’t say enough good things about them!

Only discovered this company 3 weeks ago and I have placed an order every week. When I stay up all night trying to “find a time slot” for deliveries, when I place an order from the grocery store only to receive half.... you will not find that here. Placing an order is easy, they restock often, products are basic every day items, they ship my order complete and most of all during this crazy virus time they still give sales prices. Wonderful! Thumbs up!

I've ordered from this app a few times and I absolutely love it. Shopping on Boxed is so so easy. And fun! I could browse for ever. And their customer service is EXCELLENT.

On one of my recent orders, it was delivered without all of the products that I purchased. I emailed customer service and was able to speak to representative within hours, resolving the problem that same day! My products were successfully delivered within a two-day shipping time frame. And I have ordered from this app again since!

I don't think I'll ever stop. I love everything about it.

I'm soooo HAPPY to have found this app!!! After becoming disabled, getting out to the "BIG BOX BULK" stores has become an extremely difficult task for my family & I. We used to go at least twice a month and stock up to reduce the amount of trips to the grocery store as they over charge you for pretty much everything. So, finding this app was literally a lifesaver for us! Thank you soooo much for creating such a great service to those of us who may not have the ability to go out shopping on a daily/weekly basis. I also read so many articles about how the company evolved and how well you treat your employees!!! this app is a fantastic solution to one of life's many challenges and we appreciate your service! Keep up the great work!!!

😃 Kimberly M. from N.H.

This is probably my 8th order or it could be more. It’s a good way to stock up on staples for my pantry. I no need to buy longer large amount now that my daughter is home from the Peace Corps. I appreciate the fact they had everything that she asked for. I wasn’t one of those parent who sent a care package every month with shipping being so expensive. So I sent her all of 42 count of chips, 36 cereal boxes and etc. I sent them every 4-5 months interval. Customer service is always helpful. Blessings!

Why did I wait so long to try it?! I live in a remote area because of my husband’s job and it’s so difficult to find good deals or most things. Especially in bulk. I just received my first order yesterday and everything was packed beautifully! I stopped doing Walmart grocery orders because they would just throw everything in and by the time things got here all our stuff was smashed. Not with this order! Things were organized to fit and absolutely zero of the stuff had even a dent to them. I will be sticking to this company from here in out! Thank you so much!!

I was really excited to use this app and I just received my first order today (July 6). Problem number one: my app shows everything was delivered with one tracking number; however, I did not receive everything and the invoice that was in the box says that the one item was shipped separately. If it was shipped separately why does it have the same tracking number and how is the fact that I didn’t receive it going to be proven to Fedex? Second problem: I placed my order on July 1, and just now received it. The shipping time wouldn’t have mattered so much to me if I would have received everything that I ordered.

Been using them for a few months and about 4 (going onto 5 orders). Did this app UP trial and started seeing the cash back grow and continued. Small fee for a year and think it will be well worth it; even when having a baby arrive in a few months. Bulk items at a discount is nice for this!

Highly recommend!!! They are even helpful to talk to on chat and ship within next day and delivery within 2-3 days (so far 2 days for me). Costco may be nice, but if you don't live in a state with a warehouse, no tax applied and free shipping over $49 (unless you pay for the third and all orders ship free with cash back). Deals both ways though per Costco and this app.

So I have read all the reviews and ordered a couple of times from here. I have to say I’m not disappointed. I didn’t want to pay the 50 dollars a year at first, but for the priority shipping of 2-3 days; I couldn’t beat it. The regular BJs or Cosco membership doesn’t give you cash rewards on future purchases. And while they are literally right around the corner from my house, I only go there when I am completely out of stuff and don’t have to work or have the kids (so like hardly ever). this app allows me to do my shopping without the hassle of lugging the kids around or buying unwanted stuff. I also save more money when I pair it with the Ibotta app. All around great app.

Such a great site! We get almost all of our pantry and and bathroom items on this app (cooking oils, paper products, etc). We've also been happy with the new items we've tried from their Prince and Spring brand, such as their cleaning wipes, hand soap, and Epsom salts. With shipping being free for orders over $50, it's definitely cost-effective for us. Best of all, their customer service is great. Our last order was damaged in transit - they let us know right away, the replacement order was shipped under 24 hours later, and got to us the very next day. I've never had the experiences described in the negative reviews, so far it's been a great experience. We're very happy this app customers!

Best decision I ever made giving this app a chance. They saved me during this COVID-19 pandemic. My son and daughter in law just had a baby 4 weeks ago. No newborn diapers to be found anywhere. But this app had them!! I was so pleased I joined for $49 a year and spent over $200 on everything I needed. Enough to share with family. Everything arrived perfectly!! And I love the added perks. A litt cash back to spend next time. Best site and April so far. And they even carry some items that Costco sells. No waiting in long lines or worrying about the 6 feet apart. Thank you this app I’m a member for life or at least as long as you stay up and running. Oh, forgot to mention shipping is free with membership and usually arrives in 3 to 4 days.A+A+

They always ship very fast. They package their products well and they are extremely good about taking your package and updating you on it's status. Not to mention all their products are fantastic quality that's for a price that doesn't make you feel ripped off or so low that you'd worry about quality. And to top it off you get to choose 2 free random items out of what they have available to try every time you shop with this app. I absolutely CANNOT speak highly enough about this app and I'm receiving my 4th delivery from them tomorrow. Super excited, love this app! Keep up the great work, guys!!!

My wife and I have been using this app for a few years at this point. Today was the first time we had to test their customer services. An item was crushed in the box and it was an obvious packing issue as the entire shipped box was in prestige condition. Within minutes after sending my inquiry I was offered a refund or store credit. We opted for store credit as we knew we would be ordering again. That’s the Zappos style customer service I would expect from a company. Love it!!

I can’t give Boxed enough stars. They are absolutely amazing and I hope they see this message. I have ordered 7 or more times and my boxes arrive within 1-2 days. On top of this, they include free items without you asking and a personalized note. Also, how cute is it that you get a picture(“selfie”) of your boxes before they are sent. Items are perfect and taste amazing. I have 0 complaints and they never happens with companies these days.
Update: Oliver with customer service is awesome and I got a very, very quick response. Thank you this app!

Awesome products, spectacular customer service! I’ve had to contact this app to cancel a pending order and it was cancelled immediately, with no questions, and so quickly. I was told the refund could take 2-3 days and it was back in my account the NEXT day. Thank you guys for being so wonderful and truly servicing your customers. You have my business for life. I recommend this to everyone, trust me you won’t ever regret the decision and after your first order you’ll become a this app addict like me. I placed my first order on 12/17 and have ordered at least 7 times since and am ordering again Friday. This is by far my favorite app, and favorite company to shop with. 1-3 day shipping, samples, free shipping over $49, amazing customer service, I just wish my FedEx guy would leave it at my door instead of in my buildings lobby. Keep up the good work guys!!!

Having been using this app for quite some time now, I have only positive things to say. Their product is top grade, even their own this app brand Prince and Spring, is better than the name brand products you can buy elsewhere for more. They ship it to your door with free samples and a handwritten thank you note for purchasing with them. You can save your favorites for easy availability and most items are in bulk, making your planning of your next purchase easier.