Contact Fabletics Support

I have literally never written a bad review in my life, but this is the one exception. I originally signed up to get the 2/24$ shorts, and skipped my first month but I didn’t completely cancel the membership, which is my fault I suppose, but I didn’t get an email reminding me of an upcoming fee, and I was charged 50$ for my “monthly membership fee” without any prior notice. I think the idea of paying 50$ a month for a clothing membership, especially one that I never want to shop at again besides buying the original 2/24$ shorts, does not make sense, (also the shorts were not even 70$ quality, the prices are outrageous and probably made so high to entice people into signing up for the pointless “VIP Program”). It was extremely difficult to cancel, I had to scroll down all the way to the bottom of the website and click through various links just to cancel—not simple or easy like they said. They literally spam you with “deals” so I don’t even bother to check the emails, the only email regarding the “VIP” status was an email AFTER they had charged me 50$ that said i’ve unlocked membership credit, and it says in small print at the very bottom that I can cancel if I want. Obviously I want to! It’s a drain on my bank account, and the quality is not 70$ worth. They bank on people forgetting to cancel their memberships, which is morally wrong on so many levels. I would not recommend this website or app to anyone, it’s honestly a huge scam.

There are countless issues with the technology that Fabletics uses that makes it not worthwhile to order their products at all. For starters, the mobile app search engine displays COMPLETELY different results than what is available online. For example, it is impossible to search for the Men’s outfits/“kits” in the app. If you are lucky enough to find the Men’s outfits on the homepage and click the button to “show more options”, it does not show more than a few options which are not truly inclusive of the options you may be able to find on a desktop. There is no support for chatting with customer service in the app itself. It redirects to the website, which also does not have a functional mobile version. The chat has stopped working every single time I have attempted to contact customer service before being able to get a resolution to my issue. Additionally, the customer service is not knowledgeable at ALL about the promotions offered nor helpful. I am always given an overview of the VIP program when asking questions completely unrelated, and do not receive resolution to my actual problems. Do not use this app or purchase from this company at all if you value your time or money. It is so bad I would give it a zero if I could.

In general I’ve had a great experience with fabletics, but today I’m having a lot of glitches that leave me unsure if I got charged for an order I won’t receive, since currently the app/website are refusing to recognize my login or cell phone number (when I tried to call, the automated system said it didn’t recognize my phone number as associated with the account, and they’d forward me to a live agent, but each time the AI just said “there was a problem with your call, try again later.”) Even still, whether I open the app or use web browser on my computer, it defaults to a screen saying I’m first in line to chat, but that screen never progresses. I deleted and Re-downloded the app but this “first in line to chat” glitch was still happening, then it kicked me off and won’t recognize my email address or phone number. (The browser is still showing the “first in line to chat” screen, though, and I can’t go anywhere on the site, it all automatically redirects to this screen.) Hopefully I’ll be able to get in touch with the company, but I’m not sure how to when the automated phone system doesn’t recognize my number and hangs up on me.