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Zero stars isn’t an option
I rarely send reviews. So when I do it’s a genuine concern. I purchased three Christmas presents through the Under Armour app. Long story short, the order was “never received” with no ability to track it down. Money was deducted from my account yet Under Armour wouldn’t refund since they couldn’t find the order despite proof from my bank that the money was sent to them. They stated that they won’t refund money just because I said it came out of my account. I literally felt like they thought I was trying to scam them. In order to get my money back I had to go through my bank to disputed the charges, Cancel my debit card, and spend hours on the phone re-entering debit card numbers for auto pad bills. Two days later I received an email stating that they found the money when my bank disputed the charges and they would issue a refund despite the fact that I had already gotten a refund from my bank in the dispute. Two days after that the money was removed again. I emailed Under Armour several times with several phone calls and even 3 way called with my bank on the phone. I was never even offered an apology for their mistake. Customer service reps were rude during the process. I love UA products but this experience has ruined me and I will no longer be doing business with UA in any way.
I ordered on cyber Monday and the minute I sent off order I realized it was going to be sent to an address no longer valid. At that time I called to let them know my mistake. They said no problem adjusted the address and we hung up. Moments later in my email I got a message saying they were unable to change the address. I called back. Told a new person my dilemma and they assured me that once items had been shipped we can change the address. So 5 days later I got a message that it left the warehouse. I called back so we could reroute, the shipping place said because it was free shipping they were unable to reroute. My husband emailed and told them the situation. The email back said they were refunding us and at this time we can replace the order. I called back this time a little angry. I spoke with Zac on the other end. I replaced the order, but this time I had to pay 8.00 more. Zac assured me they would match they price it would just take about 5 days. After a few more calls and hours of wasted time being lied to, they never price matched my previous order for the identical items. I will never be ordering from Under Armour again. It’s a shame to have a website that is not user friendly what so ever and people who lie. Cindy
Why do they still sell other types of clothing?
I have been buying UA for 22 years now and find they meet my every need in clothing. When I first started acquiring UA it was primarily for work and amazed me that it not only stood up to the rigors of my job, but did exactly what it said it would do. I found the advertisement of clothing designed to look like a T-Shirt could keep me warmer or cooler depending on the purchase a little hard to believe. But I tested the items and found they not only kept their word, but were seemingly indestructible. I to this day have 2 T-Shirts bought some 20 years ago that don’t look 20 years old and I still wear from time to time depending on the project. I can’t wait every time I hear you have come out with something new to see what it is. Keep it up UA you have a customer for life! Mark
My Favorite Attire
First Ill say I have not always been an Under Armour fan much less wear the clothes. However, recently the company has made a turn around and I love it. Its all I wear now and it honestly has a lot to do with how easy it is to shop for exactly what a want on the app. Its easy to find and buy things with Apple Pay and easy to favorite items I want to save for later. That being said I have two issues with it. The first being the app notifies you WAY too late for new releases. I missed out on plenty of items that sold out because I wasn’t ready and the app notified me too late. The other problem is you can’t access your ArmourBox profile within the app and this means you have to navigate the actual website (which isnt near as fluent as the app on a smart phone) to manage anything within your subscription which can be a pain so far. Please if anything let manage my ArmourBox subscription within the app.
I just want to say that I purchased cleats, cold weather long sleeve and compression pants from the UnderArmour app. I love the ease of shopping/ordering, but the best thing about this is...I received those cleats for Christmas, but the day prior the shirt and pants were supposedly delivered to the same place my cleats would end up and someone stole my package. I went to report it and saw wait 3 days with instructions, so once the three days were up I called and reported the items missing. I had the most awesome and friendliest agents help me. She got my items reorder, made me feel like she cared and even changed my delivery address so I can ensure I receive the items. She was apologetic that I wouldn’t receive the items until after Christmas. Thank you. Great experience all around...btw love your products
Store search fixed
UPDATE **They finally fixed the issue! The rest of the app was already good. I like that I can view the colors and sizes easily, and mark favorites for later. The reviews for each item are helpful, but I can’t find a way to leave my review for items I’ve purchased and loved through the app. Most of the photos are really helpful and can zoom in fairly closely. But sometimes the written information leaves out important pieces like hidden pockets (not able to be seen in photos, obviously). Often, the photos update to the color you chose which is great and helps immensely. Purchasing from the app is easy and I get a tracking link via email, plus it keeps a history of my purchases, so I can get more in another color (if my size is still available). **After alerting UA a year ago, and being promised it would be fixed, the app still prefers to send me 97 miles away when there’s a Big5 ½ a mile from here. Plus, Dick’s isn’t even listed, though we have three nearby, & neither is Kohl’s. It lists many, many places all very far away, first, then some just 30 miles, then a few shops I’ve never heard of nor seen with the lone Big5 way later.**
The UA app gives us consumers the ability to browse, shop and purchase all with a simple click on the app. Attaching a PayPal account to the app makes checking out that much easier to complete the transaction! Customers can also create saved bags with their favorite items that they may plan on purchasing, essentially creating a wishlist of items to refer to each time they return to shop. Would definitely recommend this app to anyone that enjoys UA products and makes regular purchases. Thank you UA for making our purchases as seamless and user friendly as possible!! I just lost over 150lbs and I’m so excited about how much inventory I can actually fit in now!!! I’m like a kid on Christmas morning cause I can actually fit n So many new things.
Finally, full, uncompromising, great experience from an app
This app is intuitive and makes using it a great experience rather than a hassle. So often I go to use an app and just end up frustrated and using my desktop instead. The UA app is great though. It does simple things like saves your place when you accidentally back out of the app and integrates the full seamless checkout functionality to add a military discount, Apple Pay, and update billing address all without losing your place requiring duplicate data entry. It’s the little things that matter, and so far they’ve thought of them all. I wouldn’t expect anything less from this company who’s apparel time and again proves to be the most durable, long lasting, and comfortable items in my closet.
Honestly with all due respect. I was never a fan of Under Armour until Dwayne the rock Johnson partnered up with them. I’ve been following this man since he was wrestling years ago. He is an inspiration amongst us all. Under Armor hasn't been out for a long, they are still considered the new kids on the block being that the competition is Adidas and Nike. Under Armor also came along way since they started. Company still growing and has lots of potential. I underestimated UA a lot. But now if you look at my wardrobe, 90% of my outer and underwear is under armor. You guys rock, sorry for doubting you in the beginning. I hope my review was it disrespectful because that was not my intention. Keep it up, can’t wait to see more project rock lines dropping
UA is the Slam
Easy to use app. Images are very good. Favorites, filters, sorts, search all function well. Able to setup military ID and easily apply discount to my first purchase. Will see how free returns work out if I have to use it. I purchased a great cold gear jacket several years ago but the zipper broke. Contacted UA and they said return it for a gift card. UA was extremely accommodating by emailing me a gift card for $139 - full purchase price. Downloaded the app and found some gear to replace my jacket. Couldn’t be more pleased in any way throughout their process including this app. Plan to purchase more UA products using this app.
I ordered a pair of shoes July 20th from this app. I ordered the black ones but for some reason when I did my final check out it showed the color was white. I immediately looked on the app to see how I can contact the Under Armour and there was a section to send a message. I sent the message for them to be changed. I’m following up with customer service the next morning and she said they couldn’t change it. She was very rude in her deliberation as to why. The order was still pending shipment. The lady said they couldn’t change the order. Then she said the payment and the order is pending! So I asked her how could you NOT change the order if it’s still in the warehouse to be shipped. The customer service was not willing to help the customer. I am a Under Armour buyer an I’m very disappointed. This has changed the way I look at the company and DEFINITELY changed my mind about me buying this gear in the future! Especially online! VERY DISAPPOINTED!
Very disappointed with this app
If I could give it zero stars I would. I was buying 4 shirts on the app and was using Apple Pay. It kept saying that my payment wasn’t going through. I had the money in my account. So I checked it. Sure enough they had charged my account repeatedly but I had no order confirmation. I called and they said they couldn’t find an order and there was nothing they could do. I would need to call Apple Pay. I did. They said that this happens constantly with this app and that there was nothing I could do. I called the bank and now I have a dispute for a few hundred dollars that could take up to 3 months to resolve. UA was unwilling to help or do anything. So now I’m out a bunch of money and no order. Don’t use the app...go to the store or use the internet. Knowing I’m not the only one who has this issue, and it happens frequently is not a good sign that this app is any good. Very unsatisfied customer.
Order sitting at Post office
I placed a couple of orders at end of November. Received an email from UA saying order is on target to arrive on Dec 5th. A few days after Dec 5th no orders have arrived. I contact UA and customer service can’t explain why my orders are sitting at a Post Office not shipping and will call me back later. I received an email from UA a few hours later telling me that I will get my orders in 4-6 weeks. I was shocked cause previous orders with UA only took a couple of weeks and I was not told when ordering it would take 4-6 weeks... If was the case, I would have never ordered. The online experience is supposed to be quick and efficient...UA and their “partnership” with the Postal Service have done just the opposite. What a joke. So UA has my money and the Post Office has my orders sitting there until they see fit to ship during this so called 4-6 week shipping period.
I’ve been a loyal UA customer for over 14 years now. Customer service from UA has gotten progressively worse in 2019. Phone wait times have been in excess of 20-30 min the half dozen times I’ve had to call for issues with the app, delays in the delivery of my orders due to extended “pending shipment status” (even with expedited shipments selected). In another instance I noticed the app defaulted to an alternative address for shipping and I called right away to have it changed only to be told by the CSR she couldn’t help me bc it was with ‘shipping,’ and she couldn’t change anything (literally within 30 min of placing the order). Why the app defaulted to that shipping address that was used one time for a gift to a family member, I don’t know. Nonetheless the customer centric nature of UA has been wavering and its beyond unfortunate.
Color blind maybe?
The app is awesome! I love it it’s so simple but one thing I dislike is I ordered a pair of shorts that were red & black! To match my Georgia shirt!!! 🐾❤️ but once I received the shorts the color was like a dark but bright coral color.. & I can’t exchange the shorts either I have to do a full refund.. I would rather keep the shorts then deal with that! But hey at least I got another coupon from Under Armour! 🤷🏽♀️ One thing I wish the site would change is to labels both colors if the short are multi colored so this mistake doesn’t happen again
Yes. Under Armour is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 56,104 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Under Armour Is 31.4/100.
Yes. Under Armour is legit, but not 100% legit to us. This conclusion was arrived at by running over 56,104 Under Armour User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Under Armour Is 31.4/100.
Under Armour works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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