Under Armour Reviews

by Angelynn2006

I rarely send reviews. So when I do it’s a genuine concern. I purchased three Christmas presents through the Under Armour app. Long story short, the order was “never received” with no ability to track it down. Money was deducted from my account yet Under Armour wouldn’t refund since they couldn’t find the order despite proof from my bank that the money was sent to them. They stated that they won’t refund money just because I said it came out of my account. I literally felt like they thought I was trying to scam them. In order to get my money back I had to go through my bank to disputed the charges, Cancel my debit card, and spend hours on the phone re-entering debit card numbers for auto pad bills. Two days later I received an email stating that they found the money when my bank disputed the charges and they would issue a refund despite the fact that I had already gotten a refund from my bank in the dispute. Two days after that the money was removed again. I emailed Under Armour several times with several phone calls and even 3 way called with my bank on the phone. I was never even offered an apology for their mistake. Customer service reps were rude during the process.
I love UA products but this experience has ruined me and I will no longer be doing business with UA in any way.

by Justin_Tee

I ordered a pair of shoes July 20th from UnderArmour. I ordered the black ones but for some reason when I did my final check out it showed the color was white. I immediately looked on UnderArmour to see how I can contact the Under Armour and there was a section to send a message. I sent the message for them to be changed. I’m following up with customer service the next morning and she said they couldn’t change it. She was very rude in her deliberation as to why. The order was still pending shipment. The lady said they couldn’t change the order. Then she said the payment and the order is pending! So I asked her how could you NOT change the order if it’s still in the warehouse to be shipped. The customer service was not willing to help the customer. I am a Under Armour buyer an I’m very disappointed. This has changed the way I look at the company and DEFINITELY changed my mind about me buying this gear in the future! Especially online!

VERY DISAPPOINTED!

by Qqqzzzxxx

I ordered on cyber Monday and the minute I sent off order I realized it was going to be sent to an address no longer valid. At that time I called to let them know my mistake. They said no problem adjusted the address and we hung up. Moments later in my email I got a message saying they were unable to change the address. I called back. Told a new person my dilemma and they assured me that once items had been shipped we can change the address. So 5 days later I got a message that it left the warehouse. I called back so we could reroute, the shipping place said because it was free shipping they were unable to reroute. My husband emailed and told them the situation. The email back said they were refunding us and at this time we can replace the order. I called back this time a little angry. I spoke with Zac on the other end. I replaced the order, but this time I had to pay 8.00 more. Zac assured me they would match they price it would just take about 5 days. After a few more calls and hours of wasted time being lied to, they never price matched my previous order for the identical items. I will never be ordering from Under Armour again. It’s a shame to have a website that is not user friendly what so ever and people who lie. Cindy

by LisaLou1989

If I could give it zero stars I would. I was buying 4 shirts on UnderArmour and was using Apple Pay. It kept saying that my payment wasn’t going through. I had the money in my account. So I checked it. Sure enough they had charged my account repeatedly but I had no order confirmation. I called and they said they couldn’t find an order and there was nothing they could do. I would need to call Apple Pay. I did. They said that this happens constantly with UnderArmour and that there was nothing I could do. I called the bank and now I have a dispute for a few hundred dollars that could take up to 3 months to resolve. UA was unwilling to help or do anything. So now I’m out a bunch of money and no order. Don’t use UnderArmour ...go to the store or use the internet. Knowing I’m not the only one who has this issue, and it happens frequently is not a good sign that UnderArmour is any good. Very unsatisfied customer.

by Arcturus7

I do most of my shopping or at least selections on UnderArmour and then often complete the sale on my laptop. The customer service interface on UnderArmour is horrible. I’m charged for things that had the delivery canceled by the shipper before it started the delivery to me. I had to contact under armour the following week because no one there followed up. UA said they’d resend my order. Part of it is now in transit, but the rest are now “out of stock.” Notice says I will be refunded. When I check the order, yes, they canceled the charged ON THE REORDER! There was no charge because I paid under a different order! That charged is still standing. This was so frustrating that I’m returning 3 pairs of shoes I bought for gifts last month and deleted almost $300 worth of items from my UA shopping cart. Looks like I’ll be taking a time out from UA. What a letdown. They are nowhere near the quality they once stood for.

by Fishchapo

Can’t change personal info on app. What’s the point of using if it’s gonna refer me to the website to change my personal info? Also I had logged into UnderArmour and made a purchase. None of them are showing up in my history. I can’t add purchases I’ve made to my account like I can with the H&M app. Overall good brand but terrible app integration. Customers should be able to: Stay logged into app Edit personal info from app! Be able to apply points from purchases outside of UnderArmour (in store) and when not logged into UnderArmour or in my case when UnderArmour didn’t apply my purchase. Smh

Also I paid for an item on Friday the 25th it’s currently the 28th and they haven’t even sent my item yet. I paid for shipping too. Prolly the last time I use UnderArmour

by Souljah13

Me and my family find these mask the best out of all the mask we have had during Covid. We find them comfortable to wear for general purpose use, working out, and security duties. They look good, breathable, and easy to maintain. I agree with the reviews about price-a tad bit expensive, but based off the results thus far, I find them worth the price. I have ordered 2 more. The glasses issue, I do not have the fogging issue. It appears the way they have the lining along the nose, that glasses are expected to be worn with them. I would challenge anyone who wears glasses to not have an issue with fogging glasses with any mask. That comes from not having a good fit. Not the mask. As an example, my family consists of a 6 year old, 12, 14, my wife, and myself. We all love them. I wore it on 5 mile bike ride and worked out with it for an hour with weight lifting without issue. Last, I did 5 hour security duties without issue. People say they can hear me talk without sounding muffled. All I’m saying it a good mask and worth buying.

by Thor_God_of_Thunder

First Ill say I have not always been an Under Armour fan much less wear the clothes. However, recently the company has made a turn around and I love it. Its all I wear now and it honestly has a lot to do with how easy it is to shop for exactly what a want on UnderArmour . Its easy to find and buy things with Apple Pay and easy to favorite items I want to save for later. That being said I have two issues with it. The first being UnderArmour notifies you WAY too late for new releases. I missed out on plenty of items that sold out because I wasn’t ready and UnderArmour notified me too late. The other problem is you can’t access your ArmourBox profile within UnderArmour and this means you have to navigate the actual website (which isnt near as fluent as UnderArmour on a smart phone) to manage anything within your subscription which can be a pain so far. Please if anything let manage my ArmourBox subscription within UnderArmour .

by Rileycopperfan14

The only issue I have with Under Armour is the fact that, there is not a lot of 3XL options or bigger sizes then 40 in pants an shorts. I work for Under Armour, I myself am a big guy I’m built big an I want products that fit me comfortable an vs tight. I’d hate to go get products from anywhere else like Nike to get clothes that are comfortable. I like that some Polos are 3XL an some graphic Ts are 3XL. But I want more choices for stuff for bigger people. Like example I today went to the Under Armour outlet in Vacaville were I work an the Project Rock items aren’t in 3XL or higher so me being a big guy I can’t buy his products. I want to be able to wear his stuff but if it’s to small then I can’t. Like If I could talk to someone at Under Armour head quarters it would be great because I want to buy items that fit me comfortably. I would love for Under Armour to explore the ideas of a Big&Tall area or products or make all of there tops in 3XL an higher. I know that if we have these items at my stores location we will sell more graphic Ts an more polos.
UnderArmour is easy to operate an get what you want.

by MrmannMr

I am new to the UA app. I have been making all of my purchases from the UA site. I finally decided to get UnderArmour after my last purchase hoping I can keep track of items I save in my shopping basket - I always take my time before making a final decision on items to buy.

Moreover, I would always lose the items that I saved in my shopping cart and finally became tired of having to shop for the items again once returning to the UA site. I just made my first purchase on UnderArmour and my shopping experience was much easier just as I predicted.

The one problem that I have with the UA app and my UA shopping experience in general is, Both UnderArmour and the website not making it easier to match tops with bottoms. I have been to sites where if you buy one item and if there is another items that can/should go with it, it is available and recommended at the bottom of the page. This makes it easier to add everything to your cart right away without a stressful search for matching products/items.

If UA can make that happen, I am sure my experience shopping for gear will always be a “5 Star” experience.

by Adam Gonzebra

I never used the under Armour app before, but i started to use UnderArmour because the mobile safari browser on my iphone is not so organized as UnderArmour . Still has great amazing features which makes it easier to browse or shop and it has more specific options in UnderArmour as you can’t find them on the website. I never wear under Armour before. But now i am using mostly for compressions and leggings they are very comfortable material and strong material. I use it for jogging, cardio, and home training i strongly recommend the brand and UnderArmour .

by Basketball22🏀

I am a huge fan of Under Armour, and their athletic wear. I love their clothing, athletic and casual wear. I am a basketball player and I am a huge fan of Steph Curry and his shoes and clothes. I love the Steph Curry 6 shoe in red. I am really hoping to see the Under Armour and Steph Curry brand make an all red Steph Curry 7 shoe. Red is a very powerful color and better way to show your strength on the court. Red stands out and that is my style. Red is such a wearable color and I know that for my basketball team I always love to match my uniform with a red shoe especially a Steph Curry shoe in red because I’m a huge fan of Steph Curry and the Under Armour shoes he has made. Hopefully this happens and the red Steph Curry 7 shoe in red will be created.

by Sniper_911

Under Armour has always been one of my favorite athletic brands. Their items are unmatched when it comes to flexibility and reliability. UnderArmour is super user friendly. It is very easy to navigate and shop from. I’m giving it 5 stars, but I wish it had a slight modification. On the website, at the bottom right hand corner, it tells you the size the models wear. However, on UnderArmour , it does not have that feature and it would make it easier to see what sizes they wear as an estimation to one’s body. Other than that, amazing app! I’ve spent a decent amount just from “looking around.” Great job!

by Maxf250air

As usual UA Knocks it out of the park. Especially like being able to access a products avail. colors by simply swiping instead of clicking the product itself and opening an additional screen. Once an AVID “Nike only” customer I’m very quickly opening up to UA...already have my clothes business...but the shoes are coming a LOONNNGGGG WAY. I’m still a Nike guy in that department but the more “Sling” shoe products the better. Don’t get overly involved with all the numerous layers. Keep it simple...CLEAN LINES and you will own the market. And stay away from making men’s shoes with a TON OF FEMININE colors. Idk what’s up with Nike but they are FAILING miserably with this whole “pink and teal and purple” concept for men. Hello!!! WE ARE MEN! Not everyone’s a fairy.

by Scalliwags

UnderArmour is intuitive and makes using it a great experience rather than a hassle. So often I go to use an app and just end up frustrated and using my desktop instead. The UA app is great though. It does simple things like saves your place when you accidentally back out of UnderArmour and integrates the full seamless checkout functionality to add a military discount, Apple Pay, and update billing address all without losing your place requiring duplicate data entry. It’s the little things that matter, and so far they’ve thought of them all. I wouldn’t expect anything less from this company who’s apparel time and again proves to be the most durable, long lasting, and comfortable items in my closet.

by CardCoach

The UA app gives us consumers the ability to browse, shop and purchase all with a simple click on UnderArmour . Attaching a PayPal account to UnderArmour makes checking out that much easier to complete the transaction! Customers can also create saved bags with their favorite items that they may plan on purchasing, essentially creating a wishlist of items to refer to each time they return to shop. Would definitely recommend UnderArmour to anyone that enjoys UA products and makes regular purchases. Thank you UA for making our purchases as seamless and user friendly as possible!! I just lost over 150lbs and I’m so excited about how much inventory I can actually fit in now!!! I’m like a kid on Christmas morning cause I can actually fit n
So many new things.

by SKirtonBear2

UPDATE
**They finally fixed the issue! The rest of UnderArmour was already good.

I like that I can view the colors and sizes easily, and mark favorites for later.

The reviews for each item are helpful, but I can’t find a way to leave my review for items I’ve purchased and loved through UnderArmour .

Most of the photos are really helpful and can zoom in fairly closely. But sometimes the written information leaves out important pieces like hidden pockets (not able to be seen in photos, obviously). Often, the photos update to the color you chose which is great and helps immensely.

Purchasing from UnderArmour is easy and I get a tracking link via email, plus it keeps a history of my purchases, so I can get more in another color (if my size is still available).

**After alerting UA a year ago, and being promised it would be fixed, UnderArmour still prefers to send me 97 miles away when there’s a Big5 ½ a mile from here. Plus, Dick’s isn’t even listed, though we have three nearby, & neither is Kohl’s. It lists many, many places all very far away, first, then some just 30 miles, then a few shops I’ve never heard of nor seen with the lone Big5 way later.**

by B0st0n33

I just want to say that I purchased cleats, cold weather long sleeve and compression pants from the this app app. I love the ease of shopping/ordering, but the best thing about this is...I received those cleats for Christmas, but the day prior the shirt and pants were supposedly delivered to the same place my cleats would end up and someone stole my package. I went to report it and saw wait 3 days with instructions, so once the three days were up I called and reported the items missing. I had the most awesome and friendliest agents help me. She got my items reorder, made me feel like she cared and even changed my delivery address so I can ensure I receive the items. She was apologetic that I wouldn’t receive the items until after Christmas. Thank you. Great experience all around...btw love your products

by Z5oman

I have been buying UA for 22 years now and find they meet my every need in clothing. When I first started acquiring UA it was primarily for work and amazed me that it not only stood up to the rigors of my job, but did exactly what it said it would do. I found the advertisement of clothing designed to look like a T-Shirt could keep me warmer or cooler depending on the purchase a little hard to believe. But I tested the items and found they not only kept their word, but were seemingly indestructible. I to this day have 2 T-Shirts bought some 20 years ago that don’t look 20 years old and I still wear from time to time depending on the project. I can’t wait every time I hear you have come out with something new to see what it is. Keep it up UA you have a customer for life!
Mark

by Ivan40663

Honestly with all due respect. I was never a fan of Under Armour until Dwayne the rock Johnson partnered up with them. I’ve been following this man since he was wrestling years ago. He is an inspiration amongst us all. Under Armor hasn't been out for a long, they are still considered the new kids on the block being that the competition is Adidas and Nike. Under Armor also came along way since they started. Company still growing and has lots of potential. I underestimated UA a lot. But now if you look at my wardrobe, 90% of my outer and underwear is under armor. You guys rock, sorry for doubting you in the beginning. I hope my review was it disrespectful because that was not my intention. Keep it up, can’t wait to see more project rock lines dropping

by Zenmasyer

I placed a couple of orders at end of November. Received an email from UA saying order is on target to arrive on Dec 5th. A few days after Dec 5th no orders have arrived. I contact UA and customer service can’t explain why my orders are sitting at a Post Office not shipping and will call me back later. I received an email from UA a few hours later telling me that I will get my orders in 4-6 weeks. I was shocked cause previous orders with UA only took a couple of weeks and I was not told when ordering it would take 4-6 weeks... If was the case, I would have never ordered. The online experience is supposed to be quick and efficient...UA and their “partnership” with the Postal Service have done just the opposite. What a joke. So UA has my money and the Post Office has my orders sitting there until they see fit to ship during this so called 4-6 week shipping period.

by Gordon, D

I’ve been a loyal UA customer for over 14 years now. Customer service from UA has gotten progressively worse in 2019. Phone wait times have been in excess of 20-30 min the half dozen times I’ve had to call for issues with UnderArmour , delays in the delivery of my orders due to extended “pending shipment status” (even with expedited shipments selected). In another instance I noticed UnderArmour defaulted to an alternative address for shipping and I called right away to have it changed only to be told by the CSR she couldn’t help me bc it was with ‘shipping,’ and she couldn’t change anything (literally within 30 min of placing the order). Why UnderArmour defaulted to that shipping address that was used one time for a gift to a family member, I don’t know. Nonetheless the customer centric nature of UA has been wavering and its beyond unfortunate.

by Gdoug13

Easy to use app. Images are very good. Favorites, filters, sorts, search all function well. Able to setup military ID and easily apply discount to my first purchase.
Will see how free returns work out if I have to use it.
I purchased a great cold gear jacket several years ago but the zipper broke. Contacted UA and they said return it for a gift card. UA was extremely accommodating by emailing me a gift card for $139 - full purchase price.
Downloaded UnderArmour and found some gear to replace my jacket.
Couldn’t be more pleased in any way throughout their process including UnderArmour. Plan to purchase more UA products using UnderArmour.

by Bammmaaaaababbyyyy

UnderArmour is awesome! I love it it’s so simple but one thing I dislike is I ordered a pair of shorts that were red & black! To match my Georgia shirt!!! 🐾❤️ but once I received the shorts the color was like a dark but bright coral color.. & I can’t exchange the shorts either I have to do a full refund.. I would rather keep the shorts then deal with that! But hey at least I got another coupon from Under Armour! 🤷🏽‍♀️ One thing I wish the site would change is to labels both colors if the short are multi colored so this mistake doesn’t happen again