LA Wallet app not working? crashes or has problems?

LA Wallet Status


I have a problem with LA Wallet

Are you having issues? Select the issue you are having below and provide feedback to LA Wallet.




⚠️ Most reported problems ⚠️

Not working
34.8%

Something else
24.2%

Crashes
22.7%

Login
10.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of LA Wallet Problems 😠👌🔥

- Have to pay for the convenience

- Have to pay to have license in digital file

- Have to change DL in order to use app and upload Covid vaccination

- Out-of-state licenses not allowed to be uploaded

  16 Reported Issues: 😵🆘🛟🚨📢

CHARLES L SHIVERS JR
2024-11-19

La wallet crashing on iphone 16 with 18.1

Melissa Doyle
2023-11-08

Won’t update my last Covid vaccine from 9.25.23

Bruce Sparks
2023-10-02

I keep getting Oops, it's taking longer than expected to load. Please try again later. Plus DL is missing completely. How do I fix it?

Lawrence Moeller
2023-04-07

It won't keep me logged in. I have to go through the whole login routine every time. If I need it 6 months from now, I won't remember my password. What good is it. Love the fingerprint thing. Why can't that be good enough?

Jay White
2023-02-10

New iPhone 14 Pro, iOS 16.3: LA Wallet immediately crashes after showing the pin screen. Worked fine on previous iPhone 11.

Stephen Snith
2023-01-06

iPhone 14 Pro, iOS 16.2: LA Wallet immediately crashes after showing the pin screen. Works fine on iPad Pro with iPad OS 16.2

Alton Wateick
2023-01-05

flashes and will not let me sign in - then app closes.

William Weales
2022-12-07

When I attempt up open LA wallet it opens and closes immediately (within 3-5 seconds).

Mul Joe
2022-08-27

Smart health does not work

Jacqueline Brown
2022-07-05

I'm locked out of my lawallet account

Ernest Barrilleaux
2022-06-16

Yes I can't login to my account. Says wrong username or password. Plz send me a reset link to this email erniebarrilleaux@redacted

Aleisha Jones
2022-05-30

My ID picture isn't loading for view in the app

Gary
2022-05-29

OPENED LA WALLET JUST TO MAKE SURE IT WORKS BEFORE ITS NEEDED. TELLS ME I NEED TO REINSTALL MY DRIVERS LICENSE #. TRIED THAT & ITS THAT OOPS CRAP!!! NOT HAPPY...........

Brenda P Hebert
2022-04-20

I just got a new phone and now when I try to log in it gives the message “Oops an error has occurred”. I have tried all options such as forgot password, deleting the app and reinstalling. I still get the same message. Who do you contact for help?

Anneliese Britton
2022-04-04

Couldn't remember my password so I reset it. Now LA Wallet tells me that this license is linked to another account. Now I can't do anything with it. Keeps kicking me back to "add license"

Antonio B Condley
2022-03-09

my LA Wallet had stopped displaying my COVID vaccination information.

Showing 1-16 of 16

Have a Problem with LA Wallet? Report Issue




Common LA Wallet Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Louisiana Division of Administration, developers of LA Wallet.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Google Website

Privacy Policy: http://www.google.com/policies/privacy

Developer: Google LLC


100% Contact Match

Developer: State of Louisiana

E-Mail: [email protected]

Website: 🌍 Visit LA Wallet Website

61.54% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: 🌍 Visit Google Wallet Website



About this app

Once a user activates their current, valid license in LA Wallet, the digital driver’s license is valid for the life of the user’s current identity credential issuance.  LAWallet will generate a unique image that is 100% Legal for driving purposes per Louisiana law of Act 625 of the 2016 session and approved by the Louisiana ATC for age-restricted purchases at various local restaurants, bars, and retail outlets.  LA Wallet will allow you to keep a digital representation of your current Louisiana-issued state ID or driver's license.  When the user’s physical license expires, they must renew their license with the OMV or through the LA Wallet app, if eligible.  Additionally, LA Wallet offers the paid service VerifyYou™ Pro, an age-verification tool that helps keep businesses ATC compliant when offering home delivery of age-restricted goods.