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⚠️ Most reported problems ⚠️

Not working
59.0%

Connection
21.0%

Login
9.5%

Screen
5.7%

problems reported in the last 24 hours

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Common Nect Wallet Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nect GmbH, developers of Nect Wallet.




About this app

In the Nect Wallet, you can store your digital identity securely and have it at your disposal at all times.  Once your identity has been successfully verified by Nect, you can continue your registration process in our partner company's app or on their website.  Once successfully identified, your ID document will be digitally and securely stored in the Nect Wallet.  Our Nect Wallet meets the highest security standards and is available without waiting time.  Use our user-friendly, fully automated solution to identify yourself at our partner companies in a legally compliant manner.  Identify yourself quickly and securely or sign confidential documents - at any time and from anywhere.  Without a personal appointment or extensive correspondence, without a PIN or video chat with a service agent.  Have your identity verified and confirmed in just three steps.  Whether it's your ID card, passport, driving licence or other ID documents.  For your next identification, you can simply reuse the ID document within seconds via facial recognition.  Our network of partner companies is constantly growing.  Take a video of your face and read out the two randomly displayed words.  All you need is an ID document and a smartphone with a camera. 3.  So keep the Nect Wallet on your mobile phone and use your digital identity for other companies in the future - it's worth it!