MyCOBenefits Reviews

Can’t honestly rate the function of MyCOBenefits because I can’t even log in. I go to type my pin. It pulls up the numbers to enter, but that covers the “ done” button and I can’t minimize it either to hit “done” which means I can’t log in.
UPDATE: yes, Its the most up to date version. The pin log in doesn’t work if u try to log in using a pin rather than password. But It lets you close out of the pin log in screen, and it directs you to a different screen where u can log in with email and password.

I appreciate that there is a login option with a PIN, however this function does not work on iPhone, and this results in a number of unnecessary steps/clicks to be able to login to MyCOBenefits .

The PIN login function is presented first, and once the PIN number is entered, the numerical pad does not disappear, so there is no way to select “submit” to proceed with the login with a PIN number.

Instead the user must close out of the PIN screen, select the “Sign In” button, close out of the PIN screen a second time, then finally reach a login screen to sign in with email and password.

And since there is no “remember me” function, the user must type the email and password each time to finally login successfully.

Once logged in, MyCOBenefits is very useful.
But getting logged in is a pain that could be solved by app developers making the numerical pad disappear after the PIN is entered, or introducing a function to close the numerical pad once the PIN is entered so that the “submit” button can be selected.

I will update my review once this issue is resolved.

Stop making me change my password you don’t understand how frustrating it is.. it’s like everything we do we need a password? I got so many passwords that I can’t even remember especially with MyCOBenefits cause it makes you change your password every year which is bull. If my accounts hasn’t been hacked then I don’t wanna change it and don’t make them so hard if someone wants a simple password let them have it. We don’t need a lower case a upper case a and some many digits just let us do whatever it’s annoying

I am trying to disenroll from Medicaid and while on hold “estimated wait time 84 minutes” with Denver County after DOZENS of calls where I was evidently over number 100 in the queue so my call was dropped. The message while I was on hold said downloading MyCOBenefits may help. But it’s not applicable for Colorado Medicaid. The Peak app won’t allow me to simply disenroll either. The State of Colorado Medicaid office won’t allow me to disenroll and neither will anyone in other Denver County offices.

Please consider either increasing your number of employees or improving your software. It’s ridiculous that it takes DOZENS of calls and many hours of time to actually STOP receiving benefits!

Update: Now I can’t see my EBT card balance. It says N/A. I have to log into the website instead. Honestly, at this point I’m going to delete MyCOBenefits and just use the website. Every time you update MyCOBenefits , it screws up the ability to log in with just a pin. I’ve set this up repeatedly, but as soon as I close MyCOBenefits , I have to go back to logging in with email and password. The updates don’t improve anything. They make MyCOBenefits even slower. It doesn’t show deposits in transactions or refunds. As of today, I can’t see any of my transactions at all. Your app developer needs to find a different line of work. Horrible app. Updates have made it nearly unusable.

Started an application for SNAP and I can’t get past the “add citizenship details” screen. I’m not a citizen, but permanent resident, so I choose my name from the pull down menu, then I enter my USCIS# (alien #) from my greencard, choose No for the sponsor question and the “Done” button is still grayed out and I can’t save the info. If I tap “skip” on the precious screen, it goes to a default “No” answer to the citizenship question, so I can’t submit my application because that isn’t correct and I’m signing under penalty of perjury. On the computer, I can’t find a way to open the application I started and saved on MyCOBenefits . So now I have to spend time trying to find help, waiting endlessly on the phone, etc. So frustrating.

No way to see transactions that I can tell. When calling the ebt line by phone there is a way to check transactions besides the deposits but not on MyCOBenefits. Also, ebt said the Covid would stop AND SAID Feb. would be the last extra put into my account. My ebt for that usually goes in the 3rd Wednesday of the month but this month A GIANT ZERO WAS ENTERED. What a way to make us feel the love for Valentine’s Day by dropping off and making us of those who still are not going out because Covid is still out there even if the government won’t accept the fact. I am a immune compromised individual that feels absolutely and completely abandoned by the system.

While using MyCOBenefits I decided on a whim to update my contact preferences to email/text only, no paper. Save a few trees, right? A few weeks later I receive a letter in the mail saying that I’ve requested to opt out of my Medicaid services. Um, WHAT?! I call in frantically trying to fix this issue and realize that the date I submitted this alleged “request” was the same as the date I updated my preferences. Thankfully I got it sorted out, but I shudder to think what would’ve happened if I had been in a position where I struggled with reading comprehension, clear articulation, or anything else of the sort that could be impacted by a disability or by speaking English as a second language. MyCOBenefits is DANGEROUS. Use it ONLY to check your balance. Don’t use it for ANYTHING else, for your safety.

I used MyCOBenefits to apply for SNAP due to a major change in my housing situation that is making me pay for everything by myself now. I wanted to log in so i can upload documents and it keeps giving me an Unsupported Case message for medical assistance. I don't need medical assistance, nor have i ever applied for medical assistance as my insurance from work is perfectly fine. I applied for SNAP. It's incredibly frustrating for this to happen and, frankly, more demoralizing than the process of jumping through bureaucratic hoops already is. This is a major issue that needs to be fixed as it not only gets in the way of trying to get necessary help, but could risk people losing their help assistance if suddenly our accounts are being connected to the wrong cases. Pretty shameful.

Submitting documents and changes through MyCOBenefits is like throwing away your time! Nothing is inputted on time for anything and then you end up having to go in person to take all the documentation in because it didn’t go through even though you have the confirmation number it give you. If you’re going to allow submitting documents through MyCOBenefits at least enter it into the system on time! [I changed my phone number a year ago and still to this day never changed it in the system but the rest of the other changes were noted]!

I’ve never been able to use a quick sign in feature. The other day it prompted me to update my pin so I’d be able to use a quick sign in feature. Now the pin won’t sign me in (yes, it is correct, when I use incorrect pin numbers it tells me I have limited attempts remaining). There’s no way to get back to manual log in now, it just keeps taking me in circles to the pin entry. I have tried pushing the small “x” and takes to the log in/create account screen. When I hit log in, it takes me back to pin entry. I wouldn’t have left this review without trying every option first.

Past week I have been having issues with MyCOBenefits I go to login. Everything works great. It shows me the screen like everything‘s working and then after about 10 seconds goes to a blank white page and I cannot do anything. It shows nothing it does nothing I have uninstalled I’ve reinstalled I’ve done everything human possibly to make it work, but before this issue worked amazing would definitely highly recommend it if

thank you for assuring I can eat, and soon, have income to relax,
these benefits fix lives, assure a sense basic security and remind us we are valuable as citizens of this nation.

pro: easier to check balances on mobile,
improvement over the mobile web interface,

•still needs ability to re-apply for benefits through app,

requires docs to be submitted as photos?
why not pdf?

Please include fillable versions of the required forms within MyCOBenefits ?
needed to call a human resources representative (Demetrius Reliford) to send me the first required form (IM-14), then waiting on a mental health professional to find a copy of the (MED-9).

Please make these blank forms accessible in MyCOBenefits to be filled easily!

takes a while to sign-in, frequently forces users to reset credentials, could use a darkmode and some visual customization

most important thing, please make it easy for beings to apply for, check the status of, and receive their benefits!

It is a great app when it works! But it doesn’t always work. My biggest complaint is you get notified via email that you have new correspondence so you go check under new correspondence and it’s not there, it can take sometime up to three days to arrive! Meanwhile, you’re going crazy with worry whether or not they cut you off or reduce your food stamps or took away your Medicaid! Yes, all of those have happened but I didn’t know it for days because that’s what happens!!

I love having all my messages and balance right at my fingertips. Everything is very user friendly. The only thing I would change is the fact my credentials to sign in never come back up even when I put “remember me” so I have to type it in every time. That’s such a minor thing, I really have no complaints

So I would just like to note that Colorado has really been doing well with their mobile and also technological things as far as like the webpage is in the crashes and all the things that been happening in the past so I have to give them props and I really do feel like it’s very convenient with everything that we have been able to utilize in the services and also how almost every service has like a way to link to other services and the resources that are there are excellent as well🥰

Verona and Erin have been OUTSTANDING in helping to guide me through the process of finding a CAREER that will satisfy my need for Financial Independence after a recent divorce, instead of a quick low earning “JOB” that only allows me live “paycheck to paycheck” and won’t help me with other goals I have for my life. They are also helping me to find work that helps me feel like I am fulfilling my purpose of helping humanity. So far, with a lot already on my plate even before my orientation, It’s a lot of work in a small amount of time but I feel confident I will find a great career, earning enough money, not only to survive but to thrive. I’m sure everyone else in the department is great as well but these two have set the bar really high so far. If I had one critique it would be to slow down the Orientation with how fast they go through everything because it’s all new information for some of us.
Thanks!!

I absolutely love that I don’t have to go to the Office to apply or for recertification. I just go to MyCOBenefits . Also I can check my balance at anytime without having to call the number on the back of my SNAP card enter all 16 digits of the card plus birthday etc. I just pop open MyCOBenefits then identify with my fingerprint and check my balance. Great app I highly recommend for people on Snap or Medicaid

Such a great feature to get logged in and the system has everything ready for you if your account needs something. Other apps you can get lost for hours trying to fill out the right form etc and wait and hope you hear it was the right form and fear the application wasn’t cancelled for not being on the correct one.. I would say this feature makes it where I would tolerate a whole lot of technical issues with MyCOBenefits before even considering for a second the desire to use a different one

First off, I would like to say thank you for giving all of us an opportunity to have a digital form of contact with our benefits through online and app services. Secondly, I would like to say that it has helped me extremely as to. I have a very busy schedule as most of us do, therefore it helps tremendously with getting my notices, making sure I stay on top of my information, and it makes it 10 times easier for me to submit information instead of having to find a day to go in to the building to do it!. The only thing I would like to recommend is that there is a number of some type of customer service that is strictly just for MyCOBenefits so if we were to have any questions regarding anything on there that there is a direct line for that, instead of having to call the Human Services main line and having to wait and go through all of that. But overall, it’s a five star for me. Thank you.