My IPKO Status

Published by IPKO Telecommunications sh.p.k.

Manage your mobile phone account wherever you are through My IPKO
application. My IPKO enables you to: • See your account balance • Manage
your benefits and expenses • Refill your (and other) credit balance
• Pay bills • See all current offers • Activate packages with a single
click • Find out the locations of IPKO shops, the nearest point, etc.

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Most reported problems

Reported Issues: 1 Comments

By Felice Randaccio 11 months ago

My IPKO app does not work. I already cancelled the app, resdisual data, reinstalled, tried to install on different mobile phones and with different internet connections, but after opening it just appears some lines with no written inside the buttons, and even trying to put the telephone number and trying to go further it does not work. Please send me the solution.

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Common My IPKO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My IPKO app on iOS and Android devices. Solve all My IPKO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My IPKO iPhone Issues and Solutions

My IPKO iOS app crashes, not working, errors
My IPKO iOS app network issues
My IPKO on iOS has black/white screen

My IPKO Android App Issues and Solutions

My IPKO has errors/crashing/not working
My IPKO server network connectivity issues
My IPKO has black screen

My IPKO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My IPKO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My IPKO app crashes or not working on Iphone (iOS):

Close and restart the My IPKO app on iPhone
Update My IPKO app to the Latest Version for iOS
Uninstall and reinstall My IPKO iPhone app
Update your iPhone to the latest iOS version

Fix My IPKO on iPhone unable to connect to server/internet connection issues::

To resolve My IPKO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My IPKO black/white screen (blank screen) on iPhone:

Follow the My IPKO iOS app troubleshooting guide Here →

My IPKO Android App Issues and Solutions

Fix My IPKO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My IPKO app issues:

Force Stop the My IPKO App
1. On android, goto "Settings" » click My IPKO app. » click "Force Stop".

Update My IPKO to the latest version on PlayStore

Clear My IPKO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My IPKO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My IPKO.

Fix My IPKO unable to contact server/ My IPKO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My IPKO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My IPKO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My IPKO on android.

Solve My IPKO black/white screens issue on Android:

Follow the My IPKO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IPKO Telecommunications sh.p.k., developers of My IPKO.

100% Contact Match

Developer: IPKO Telecommunications

E-Mail: [email protected]

Website: Visit My IPKO Website

About this app

Manage your mobile phone account wherever you are through My IPKO application. • Find out the locations of IPKO shops, the nearest point, etc. All of this and more can be done quickly and easily from your mobile phone through My IPKO, without having to go to any of IPKO's sales points. To use the application, you are required to have an active IPKO mobile phone number.