VDSeal Reader app not working? crashes or has problems?

VDSeal Reader Status

Last Updated on 2024-01-11 by Lex Persona

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Common VDSeal Reader Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VDSeal Reader app on iOS and Android devices. Solve all VDSeal Reader app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VDSeal Reader iPhone Issues and Solutions

VDSeal Reader iOS app crashes, not working, errors
VDSeal Reader iOS app network issues
VDSeal Reader on iOS has black/white screen

VDSeal Reader Android App Issues and Solutions

VDSeal Reader has errors/crashing/not working
VDSeal Reader server network connectivity issues
VDSeal Reader has black screen

VDSeal Reader iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VDSeal Reader app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VDSeal Reader app crashes or not working on Iphone (iOS):

Close and restart the VDSeal Reader app on iPhone
Update VDSeal Reader app to the Latest Version for iOS
Uninstall and reinstall VDSeal Reader iPhone app
Update your iPhone to the latest iOS version

Fix VDSeal Reader on iPhone unable to connect to server/internet connection issues::

To resolve VDSeal Reader network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VDSeal Reader black/white screen (blank screen) on iPhone:

Follow the VDSeal Reader iOS app troubleshooting guide Here →

VDSeal Reader Android App Issues and Solutions

Fix VDSeal Reader not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VDSeal Reader app issues:

Force Stop the VDSeal Reader App
1. On android, goto "Settings" » click VDSeal Reader app. » click "Force Stop".

Update VDSeal Reader to the latest version on PlayStore

Clear VDSeal Reader App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VDSeal Reader app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VDSeal Reader.

Fix VDSeal Reader unable to contact server/ VDSeal Reader internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VDSeal Reader » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VDSeal Reader » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VDSeal Reader on android.

Solve VDSeal Reader black/white screens issue on Android:

Follow the VDSeal Reader android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lex Persona, developers of VDSeal Reader.

Verified email ✔✔

E-Mail: info@lex-persona.com

Website: 🌍 Visit VDSeal Reader Website

Privacy Policy: https://www.lex-persona.com/boutique/signature-et-verification-de-codes-2d-doc-lp2ddocbox/

Developer: Lex Persona

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E-Mail: jrc-emrtd-ctlab@ec.europa.eu

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E-Mail: contact@ariadnext.com

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Developer: Readwise

E-Mail: team@readwise.io

Website: 🌍 Visit Readwise Reader Website

About this app

The current version of VDSeal Reader verifies all 2D-Doc barcodes as defined by the specifications published by the National Agency for Secure Identity Documents ( ) up to version 3. VDSeal Reader is a visual digital seal (VDS) verification application of a normalized barcode secured with a digital signature. It also takes into account the specifications currently undergoing normalization by the French Association for NORmalization, of the VDS standard as defined by the Visual Digital Seal International Council ( ) up to version 4.