RoadRewards app not working? crashes or has problems?

RoadRewards Status

Published by Plymouth Rock Assurance

DRIVE SAFE. GET REWARDED.

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Are you having issues? Select the issue you are having below and provide feedback to RoadRewards.

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 3 Comments

By Dawn M Tavilla 4 months ago

the app says to turn on location that it must be aways on but there isn't a setting for location where it sends me, and the app is blocked with a flag telling me to go to settings and change this but there is no setting where it sends me.

By Darin Ursuliak 11 months ago

Reset location tracking and updated to iOS 16.5 but when I start the app warns location must be set to always and precision but there is no setting for location.

By Debbe 1 year ago

App doesn't seem to be updating on Monday,Wednesday & Friday's since last week

Common dislikes about RoadRewards app

- Points accumulate slower

- No points rewarded for multiple trips

- Claims phone use is too much when using a wireless headset

Have a Problem with RoadRewards? Report Issue

Common RoadRewards Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RoadRewards app on iOS and Android devices. Solve all RoadRewards app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RoadRewards iPhone Issues and Solutions

RoadRewards iOS app crashes, not working, errors
RoadRewards iOS app network issues
RoadRewards on iOS has black/white screen

RoadRewards Android App Issues and Solutions

RoadRewards has errors/crashing/not working
RoadRewards server network connectivity issues
RoadRewards has black screen

RoadRewards iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RoadRewards app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RoadRewards app crashes or not working on Iphone (iOS):

Close and restart the RoadRewards app on iPhone
Update RoadRewards app to the Latest Version for iOS
Uninstall and reinstall RoadRewards iPhone app
Update your iPhone to the latest iOS version

Fix RoadRewards on iPhone unable to connect to server/internet connection issues::

To resolve RoadRewards network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RoadRewards black/white screen (blank screen) on iPhone:

Follow the RoadRewards iOS app troubleshooting guide Here →

RoadRewards Android App Issues and Solutions

Fix RoadRewards not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RoadRewards app issues:

Force Stop the RoadRewards App
1. On android, goto "Settings" » click RoadRewards app. » click "Force Stop".

Update RoadRewards to the latest version on PlayStore

Clear RoadRewards App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RoadRewards app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RoadRewards.

Fix RoadRewards unable to contact server/ RoadRewards internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RoadRewards » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RoadRewards » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RoadRewards on android.

Solve RoadRewards black/white screens issue on Android:

Follow the RoadRewards android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Plymouth Rock Assurance, developers of RoadRewards.

100% Contact Match

Developer: Plymouth Rock Assurance

E-Mail: [email protected]

Website: Visit RoadRewards Website

78.57% Contact Match

Developer: Excentus Corp.

E-Mail: [email protected]

Website: Visit Excentus Corp. Website

About this app

To earn rewards in CT, MA, NH, PA or NJ you must be listed as an insured operator on a personal auto insurance policy purchased through an independent agent and issued in MA or CT by Plymouth Rock Assurance Corporation, in NH by Mt. Road Rewards® is Plymouth Rock’s safe driving program that allows you to earn everyday rewards with every safe drive. The awesome list of rewards includes Amazon. com and Apple gift cards, Starbucks cards, Fuel Rewards from Shell, movie tickets, Spa and Wellness gift cards and more. The biggest reward? Making our roads safer. NY residents may use the Road Rewards app and earn rewards through Perks and More, LLC without buying an insurance policy. Just download RoadRewards , drive safely and earn points to redeem for rewards. The Road Rewards app measures speeding, braking, acceleration, cornering and distracted driving. Get on the road to rewards today! *Eligibility: Available to CT, MA, NH, PA, NJ and NY residents. You can track your progress, view trip summaries, earn badges and even compete against others with our Family Sharing feature. Washington Assurance Corporation, in NJ by Palisades Safety and Insurance Association, or in PA by Palisades Insurance Company. The safer you drive, the more points you earn. Rewards can be redeemed right from your phone. RoadRewards also provides useful feedback on how to become a better driver. You’re driving already — why not get rewarded for it? Apple is not a participant in or sponsor of this promotion. It’s super simple to use. Other terms and conditions apply and can be viewed in RoadRewards .