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⚠️ Most reported problems ⚠️

Connection
45.0%

Login
22.5%

Not working
21.1%

Something else
6.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Cardo Connect Problems 😠👌🔥

- Phone loses connection with the unit when the app is opened

- Headset becomes ungrouped when the app is used

- App stops recognizing headset after working for a while

- Features are locked behind the app

- Cannot adjust voice recognition sensitivity, non-voice volume adjustment, or auto-volume adjustment to compensate for background noise

  18 Reported Issues: 😵🆘🛟🚨📢

James Ford
2024-12-15

connects as Scala Rider A but Cardo app fails

Keith Byner
2023-08-28

I am unable to connect my Freecom 4X to the app. I have noticed I am not the only one and this has been going on for years. Is anyone doing anything about this.

Michael Sullivan
2023-08-19

Cardo edge connects to iPhone Bluetooth but app doesn’t recognize it. Voice prompts inop

Mark Lezar
2023-08-08

My Cardo Packtalk Edge always requires me to re sync before I can access the App despite having done the latest softwareupdate, why does the app not recognize my Edge device automatically? The sync process does not always work first time either, so getting this set up again and again everything I ri... Show more

S Tailor
2023-07-12

Samsung 10+ (Android ver 12, Kernel v4.14.113) Cardo app won't recognize Spirit-HD anymore, so decided to updated Cardo firmware to latest ver 3.2, still no luck, but mobile's Bluetooth recognizes it with no problems.

Alejandro Guevara
2023-07-03

My Cardo Edge is able to connect to my phone but when I open the Cardo Connect App, it does not recognized the Cardo Edge. I restarted the phone, did a factory reset to the cardo edge and uninstall and reinstall the app with no luck. What can I do next?

Trent Fliginger
2023-06-27

After a factory reset, Packtalk Bold work perfectly with the app, and was able to connect with other units. The app now gives a “unit not found message”. Tried clearing cashe and data. Unit itself works fine.

Conrad L Jackson
2023-06-21

The cardo Connect app does not work anymore. It will not recognize a bluetooth from the app but my phone recognizes the cardo Connect app. What is the fix for this?

Dennis Peabody
2023-05-12

I have 2 cardo Packtalk blacks, I can listen to music or the radio from the app, but I can not use the phone and Hey Cardo does not work. I have tried all the things Cardo has recommended and still nothing works. I have even replaced the Mic to make sure everything is set up correctly. I can not get... Show more

Darin Carrutherd
2023-04-23

App not connecting despite cardo edge showing up in bluetooth menu and playing audio, accessing Siri etc. I have installed, uninstalled, re-installed, paired, unpaired and re-paired multiple times. Only time it seems to work is when phone is switched off completely and switched back on and connected... Show more

André Reis
2023-04-11

Hello, i have two Cardo Freecom 4x, one of them i updated for the version 3.0, since then my mobile app isn´t capable of finding my cardo. The other one that i have is still with the old version and works just fine.

Elize Van Den Akker
2023-04-04

We have the freedom 2x on both our phones the app doesn't see our units. But the phones do connect with the units we can listen to music, make a phone call and talk to each other. Tried uninstall, install,

ENVER SIMOLA
2023-04-03

Hello I have a Freecom-2X and an ASUS Zenfone 8. Bluetooth connection works flawlessly, but unfortunately, the Cardo Connect app stopped detecting my Freecom device. I think I tried everything except resetting my phone, but that is not an option I am intentioned to try. I forced the app to stop and ... Show more

Richard Zielinski
2022-12-05

trying ti sign in to app on my phone and dose not recognize my email address. if i try to reset up and account it said i allready have an account.. ??? is there a way to delete and start over making a new account? i need the app to change to the new 45 audio helmit system is my under standing.

Melvyn
2022-07-25

Hi, Freecom 4x will be found by phone but cannot get app to connect. Forever in a pairing cycle. Already uninstalled and reinstalled.

Mark Campbell
2022-07-18

I have 2 Cardo Bold Black units. When I pair the 2 together, they connect for a while, but eventually we lose our connection. This is with my passenger sitting directly behind me. It may relink itself, but most of the time it doesn't. Very frustrating as this should be a solid link with no interfere... Show more

Brad
2022-06-04

1st issue. App and two Packtalk's powered up but App on my iPhone says "not connected" but offers NO way to drive the connection. My iPhone bluetooth mens says "connected" to Cardo. 2nd. In two years this thing has actually worked on ONE ride. Agree with others in frustration of trying to make i... Show more

Nathan Regan
2022-06-01

Never works to connect riders. Ever. Always have to do it manually by holding buttons and linking. The app should make it so connecting to other users is quick and easy.

Showing 1-18 of 18

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About this app

Weather its Music, audio sharing, Radio, Dynamic Mesh (DMC) and Bluetooth intercom or phone control – Cardo Connect got you covered.  Cardo ha... Show more