Contact Cardo Connect Support

by 1 MADAM

I wish I could give this app a negative star. We purchased the dual pack talks and every time we use this app it completely stops recognizing and renders the headsets useless! You can hear music and audio through the headset from your phone but you cannot talk to the other rider and frequently the other rider cannot hear you. Additionally, the headsets become ungrouped as soon as you start using this app and it completely frustrates you trying to re-sync them. The headsets work completely fine until you open this stupid crappy application! I have been so frustrated with it I completely decided to stop using the app altogether! It is a complete shame for the money these things cost that this is the best they can do with their supposedly “integrated” phone app. This is by far the WORST app I have ever used! I have been so frustrated with the experience I almost decided to return them and go with the Sena! If you do not plan on using the application then the headsets are fine but the minute you connect them using the app to your phone their garbage!!

by EggoProphecy

Headset is great, but there are plenty of features locked behind the app. Wouldn’t be a problem if the app worked, but it completely stopped recognizing my headset after working fine for 2 months. I have the headset connected to my iPhone6 via Bluetooth, I’ve restarted my phone, deleted and re-added the device from my Bluetooth settings, reset the headset to factory defaults, but nothing makes the app sync with my headset. The headset works, my phone works, I can hear audio from my phone through the headset just fine, but the app doesn’t recognize my headset. Without the app I can’t adjust the voice recognition sensitivity, the non-voice volume adjustment when someone starts talking, or the auto-volume adjustment to compensate for background noise. This renders the headset useless in a lot of situations because I can’t control volume balance. For the amount of money this headset costs this is really unacceptable. It’s a shame to spend so much money and effort developing hardware to absolutely drop the ball on the software.

by 1mperia1ist

My wife and I have been trying to get this app to work correctly every time we use it. It’s worked correctly maybe once out of the numerous times we’ve used it. If we get the voice working then we can’t get it to switch over to the shared music. If we get the music working and sharing then we can’t get it to back to the voice again. We have to essentially sacrifice something every time we go riding and it is so obnoxious. Getting us paired over the app usually takes 2-3 times of closing out the app completely. If the app could just be fixed so that you can effortlessly switch from music to voice I would absolutely love this app but right now it’s completely pointless because we usually prefer being able to communicate with one another the whole time over listening to music and not talking which we can do without the app anyway. PLEASE work out these bugs.