Sony | Sound Connect app not working? crashes or has problems?

Sony | Sound Connect Status
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19 User reports:
App has problems
 User reports 19

⚠️ Most reported problems ⚠️
Connection
26.1%

Crashes
21.7%

Not working
17.4%

Something else
17.4%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Sony | Sound Connect Problems 🔥

- Earbuds seem to disconnect sometimes when changing to another app

- App auto-updated and now can't get into the dang thing

- Settings shows the headphones are connected, but the app does not say to WHICH bluetooth device

📋 4 Reported Issues:

D
David 2024-03-31

Can't run the Headphones Connect app. "Cannot connect to network" leaves it stuck on the initial terms of service page. Both on current IOS and Android.

N
Nathan 2024-03-31

Headphone app says: "cannot connect to network" iphone 11, all updates done, phone rebooted, app uninstalled and reinstalled.

P
Paul McNulty 2023-06-10

Headphone app says: "cannot connect to network" and then crashes. S21U, all updates done, phone rebooted, app uninstalled and reinstalled.

L
Lewis 2022-07-29

cant get past the terms of service page. Just loads forever. Ive tried every solution available and nothing works. I see people have been having this provlem since 2019 and it still doesn’t work. What joke. Why force people to connect through an app if it doesn’t even work? Never buying Sony again

Showing 1-4 of 4 reported issues:

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Common Sony | Sound Connect Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Sony | Sound Connect iPhone Issues and Solutions

  2. Sony | Sound Connect Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: info_HeadphonesConnect@jp.sony.com

Website: 🌍 Visit Sony | Headphones Connect Website

Privacy Policy: http://policies.songpal.sony.net/headphones/pp/hpc_pp_index.html

Developer: Sony Corporation




‼️ Outages Happening Right Now

  • May 12, 2025, 04:57 AM

    a user from Amsterdam, Netherlands reported problems with Sony | Sound Connect : Crashes

  • Apr 08, 2025, 02:59 PM

    a user from Kazan', Russia reported problems with Sony | Sound Connect : Crashes

  • Mar 31, 2025, 09:14 AM

    a user from Stuttgart, Germany reported problems with Sony | Sound Connect : Not working

  • Mar 13, 2025, 06:08 AM

    a user from Manila, Philippines reported problems with Sony | Sound Connect : Connection

  • Mar 13, 2025, 01:19 AM

    a user from Riyadh, Saudi Arabia reported problems with Sony | Sound Connect : Crashes

  • Mar 05, 2025, 10:03 AM

    a user from Franca, Brazil reported problems with Sony | Sound Connect : Screen

  • Feb 24, 2025, 02:39 PM

    a user from Guadalajara, Mexico reported problems with Sony | Sound Connect : Screen

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