Magnus app not working? crashes or has problems?

Magnus Status

Published by Magnus Health

Magnus Health provides a streamlined way for schools to collect, track and
manage student health information. The mobile version of the Magnus Health App
allows parents to easily complete forms and view vital health information from
any mobile device.

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App has problems

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Not working

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Common dislikes about Magnus app

- Credential management is poor

- Passwords stop working sometimes

- Reset link is only valid for one hour

- Poor login experience

- Inconsistency from web to app

- Poor password retrieval experience

- Phone can be lost easily

Have a Problem with Magnus Mobile v2? Report Issue

Common Magnus Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Magnus app on iOS and Android devices. Solve all Magnus app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Magnus iPhone Issues and Solutions

Magnus iOS app crashes, not working, errors
Magnus iOS app network issues
Magnus on iOS has black/white screen

Magnus Android App Issues and Solutions

Magnus has errors/crashing/not working
Magnus server network connectivity issues
Magnus has black screen

Magnus iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Magnus app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Magnus app crashes or not working on Iphone (iOS):

Close and restart the Magnus app on iPhone
Update Magnus app to the Latest Version for iOS
Uninstall and reinstall Magnus iPhone app
Update your iPhone to the latest iOS version

Fix Magnus on iPhone unable to connect to server/internet connection issues::

To resolve Magnus network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Magnus black/white screen (blank screen) on iPhone:

Follow the Magnus iOS app troubleshooting guide Here →

Magnus Android App Issues and Solutions

Fix Magnus not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Magnus app issues:

Force Stop the Magnus App
1. On android, goto "Settings" » click Magnus app. » click "Force Stop".

Update Magnus to the latest version on PlayStore

Clear Magnus App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Magnus app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Magnus.

Fix Magnus unable to contact server/ Magnus internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Magnus » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Magnus » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Magnus on android.

Solve Magnus black/white screens issue on Android:

Follow the Magnus android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Magnus Health, developers of Magnus.

63.16% Contact Match

Developer: Magnus Health

E-Mail: [email protected]

Website: Visit Magnus Website

60% Contact Match

Developer: Play Magnus

E-Mail: [email protected]

Website: Visit Play Magnus Website

About this app

This system is not intended for the diagnosis or treatment of disease or other conditions. this app Mobile is a product of this app Health, a solution designed specifically for use in schools, that provides the tools to save time and money, reduce liability, improve emergency preparedness, and remain compliant with HIPPA and FERPA regulations. The mobile version of the this app Health App allows parents to easily complete forms and view vital health information from any mobile device. • Facilitate Daily Exposure and symptom checks to help parents make decisions about seeking appropriate medical care for their students. this app Health provides a streamlined way for schools to collect, track and manage student health information.