Galileo Health: Medical Care Reviews

by Rusical1122

The medical professionals I’ve interacted with have taken between 12 to 24 hours to respond to your inquiry. When they respond, there’s no name attached, effectively making your medical provider anonymous. Usually, this wouldn’t be much of a problem. However, most consultations require several messages back and forth until your medication/testing/procedure is recommended, if it’s approved at all. This means routine health problems become a multi-day or week-long saga of frustration.

When I call my bank or my insurance company, I really don’t like how long they keep me on hold. GalileoHealth-based medicine effectively places you on hold, for 12 hours at a time, between every message you send about the health concerns you’d very much like to resolve.

by Amatures Galore

Used this service twice. Only once successfully.
They have the absolute worst response time and the worst customer service.
First time I used it they took 6 hours from start to finish. Would not respond to any messages until I asked if they were a scam.
I gave them the benefit of the doubt and a second try months later. Same thing. It says they will respond within 2 hours, but they don’t. Once they did respond, they told me they could only help me if I signed up for the monthly plan and got my medical records transferred.
I used this in order to avoid going to the emergency room during covid, but after another 7 hours with no visit started I went anyways. Absolutely horrible service & would suggest using literally any other online doctor unless you have an entire day to wait around.

by Tejx3

I get sick relatively easily and going to the doctor can be a hassle especially being a college student working multiple jobs. But it’s fear no more it no longer a hassle to speak to a doctor with GalileoHealth! I can’t tell you how many times these doctors have really provided excellent medical advice for me when I’m sick or experiencing any sort of health issue. I had actually downloaded GalileoHealth last year or so and throughly enjoyed the first free 6 month trial and was so sad when it ended because I couldn’t afford to subscribe at the time. But then a couple weeks ago I began having an allergic reaction to a prescription I received from an urgent care and I was really in a pinch because I didn’t know what was happening to me and really didn’t want to go to the ER. But then I remembered I still had GalileoHealth and immediately subscribed and was provided with advice within a matter of a couple minutes after reaching out to them! They guided me through the necessary steps and provided excellent care for me in that situation and they always do in any situation. I always highly recommend GalileoHealth to anyone and everyone and I’m highly appreciative that I even came across GalileoHealth in the first place!

by Autterpopp

I LOVE GalileoHealth. The doctors are so kind and helpful and informative and have given me such sound advice (even at like 1am when I feel sick they’ve responded super fast). I love love love this company. Worth every penny and more- on that note I can’t believe how affordable it is to be honest. I’ve told loads of people about it- whether you’re a worrier or not it’s sound advice from professional and kind doctors at all hours. Truly great.

by Trooves

I never ever write reviews.... Galileos team of doctors have helped me immensely. Anytime I had an issue they were always open to referring me to a specialist or help with pain. They gave me suggestions about the best treatment plan for me. I will say that sometimes there response time can be a few hours. But sometimes they respond right away and have other patients to assist! I would choose Galileo over any medical site or doctor!

by Evannn42

I tried several telehealth services and was about to give up, but Galileo is the only one that has been able to address my needs taking into account my complex medical profile and the treatments started by my in-person health providers, with one of the cheapest costs of any service. Thank you so much to their team of intelligent doctors and their understanding because it really is a huge help for me.

by HonestPod

All the other apps I tried or read about are either more expensive or only treat some issues. Galileo physicians answer promptly and efficiently, but they also seem caring. I’m happier with this than I’ve ever been with my insurance. Get it, you’ll love it. It’ll quickly pay for itself in saved copays. I hope they continue to expand so that they’re eventually able to help people all around the country.

by My Re View

I used Galileo for a non-urgent medical situation that I wanted to address before it got worse. I was hoping they would be able to help diagnose and fill my prescription at a local pharmacy without me having to brave going to an urgent care to wait hours to get in and be exposed to so many people in the pandemic. It worked and I am completely taken care of now. Full disclosure, the process took about 36 hours start to end—first time reaching out, getting a test that I needed delivered to my house which I paid for myself (so about 12 of those hours are on me because they gave me a quicker in person option), getting the prescription in and picked up. For my circumstances that worked great, but I wouldn’t recommend Galileo for situations that require immediate intervention, as they say their wait time is a couple hours which is pretty much between each reply. The practitioners I talked to were kind and responsive and I would absolutely use Galileo for similar events again.

by Maryabne

For only 99$ a year this is by far the best investment. The doctors have gotten back to me so crazy fast about any issue I’m dealing with and have given great insights and explanations easily over text and are very knowledgeable. I was truly impressed with how detailed they were able to get and diagnose issues with accuracy. I use this service a ton and would recommend to anyone

by PianoGirl52

When I tell you I NEVER do reviews but GalileoHealth is so amazing I don’t even have words. I’ve had it for a couple of weeks and talked to a few different people on there and each one has been so kind and truly talked with me and validated me and made sure they got whatever I needed EXACTLY how I needed it. Nothing took more than an hour which is far more than I can say for a drs office. I just don’t have words if you’re on the fence let me tell you: DO IT!

by Vibhav92

This has to be one of the best health apps out there right now. It charges you like $40 for three months or something like that and you get all sorts of coverage. The doctors are from the top universities and top institutions around the world and their response time is amazing. like every time I’ve asked them a Question or had a doubt, they have been able to respond within a few hours. Sometimes within a few minutes. This is the first time over written an app review. That should say something.

by Madi J R

GalileoHealth has made my life SO MUCH EASIER!
Example 1: I have a canker sore, write a quick text to the doctor, within moments they write me a prescription, I walk to the store to pick it up, done.
Example 2: Need a therapist, text the doctor, within minutes they send me a list of therapists in my area who take my insurance.
Example 3: Want to update my birth control, shoot a quick text, boom, it’s ready for pickup.
Example 4: Problem with my ear, text doctor, immediate response with advice and recognitions for ear specialists in my area.

Seriously, GalileoHealth is a dream come true and super easy to use (even for a super non-techy person like me). All the dread I used to experience when I needed to deal with a medical issue I’d gone. They’re fast and kind and make my life all-together easier :) 10/10 would recommend!

by Bri Herrera

2020 has been a struggle and had come with various health challenges as well. Galileo has been here to make my life a little easier. They deal with my two common and persistent issues, migraines and acid reflux. The doctors are nice. They respond pretty fast and are happy to answer any questions you have. A couple of times the responses have been slow, but for the most part I’ve been overly impressed by Galileo’s Team. If I would have received all of this same care the traditional way I would’ve spent $100 more dollars than I have. GalileoHealth is truly a life saver

by Corey And Ressa

I just had a amazing experience with GalileoHealth! I got signed up and asked my questions about my condition at around 8 am this morning and had my prescription sent to my pharmacy at around 9:30 and had it in hand by 11am. On a Saturday. There are going to be things beyond the scope of GalileoHealth where I’ll have to see someone in person but I’ll definitely be using this for minor ailments now. Since covid, there has been a long wait to get appointments with my primary physician, so this is just fantastic. I'm just thrilled that I was able to get seen and get my medication within a few hours! Thank you!

by Nycguy33

Honestly an amazing easy to use app that’s worth every cent. College life in nyc along with the pandemic is already hectic and it’s super annoying to be in long wait doctor offices and have to call for simple things so this is an awesome change ! I tried other options telehealth options but they were 1- way too expensive and 2-didn’t have easy to use apps and just felt annoying to use. GalileoHealth and service is very affordable monthly or yearly membership option and their providers are really easy to communicate with. I really love how helpful they’ve been and truly appreciate the service ! They also always send your prescriptions on time !

by Emily Prism

GalileoHealth is an incredible deal. Last time I checked it was $59 for a year, no insurance required. That is a small price to pay for having 24/7 access to actual doctors who you can consult about whatever might be bothering you. As a hypochondriac who’s also been dealing with a fair amount of health issues recently, I am constantly messaging them — and they are always exceptionally kind and thoroughly professional. They take my concerns seriously and work with me to find a solution. They are more than happy to prescribe medication if possible, which is extremely convenient since I have severe anxiety over doctors offices (and getting an appointment can be difficult and stressful). I can’t recommend Galileo enough. Thank you for dealing with me always getting anxious about my body!!!

by Yaliyyanuel

I recently was diagnosed with severe depression and my therapist recommended I see a clinician to begin anti-depressant medication. My insurance isn’t covered close to where I live and I began to do online research and came across Galileo. I like GalileoHealth because you don’t need to telehealth any doctors to get help- you simply just login and start a quick conversation over text with their doctors. Within two hours they responded back to me and within the end of the day my prescription was ready to be picked up at Walgreens. For $9 I subscribed to Galileo, spoke with a doctor about my symptoms and did multiple test over text, got my prescription, and have a two week follow up planned. No hidden fees, no insurance needed to get help. This is what our healthcare system needs to be like and I’m so grateful for GalileoHealth because now I’m getting the help I need.

by Goolagon

I saw one bad review and almost didn’t download GalileoHealth. I decided to give it a try since I was in a panic about what was going on with me. It was quick and easy to set up. I didn’t like seeing at first a 3 month minimum subscription but soon after, decided I could just continue using it if something else unrelated came up. I work overnight and sleep during the day so I wasn’t sure about the wait times for conversation with a doctor, but everything GalileoHealth says is true. With my experience you can still expect a response within about two hours, faster if it’s during regular Business hours it seems. Overall very happy with GalileoHealth and was able to very quickly get a prescription once they were able to verify the problem I was having. Would definitely recommend and already have

by Katieh423

I never write reviews. Ever. But GalileoHealth is AMAZING. I struggle with depression and anxiety along with a long list of other medical issues. I just lost my insurance so I was desperate to find someone to refill my prescriptions that wouldn’t cost an arm and a leg. I was losing hope until I found GalileoHealth. I was able to be seen in just 2 days over video chat and the psychiatrist I saw was PHENOMENAL. He listened to everything I had to say, thoroughly explained any questions I had, and was genuinely interested in helping me. He listened to me and I could tell he really cared. I have had bad luck with finding doctors who will actually listen to my concerns, and it was refreshing to finally feel like I was heard. My prescriptions were filled the same night as my video chat appointment. For only $9 a month, it is WELL WORTH IT. Like I said, I rarely am blown away by any apps, but this is a literal miracle for me. I am so happy I found it.

by Katess10

I usually don’t write reviews but felt compelled to write one because my experience has been absolutely amazing. The world is pretty crazy right now and getting doctors appointments for medication refills has been a draining experience. Galileo has made it seamless, affordable, convenient, and painless. They answer all my questions thoroughly and check in throughout the month to ask how I am doing. The current process of going in to see a provider can get so difficult and confusing and am beyond grateful that Galileo is helping to combat that. I highly recommend using, you won’t be sorry.

by Davidoso

If it’s a 90 day free trial AND you have that much confidence in your offering : don’t ask for my cc.

Second your app is broken. I could not get past the set up process after adding my billing info.

I tried to contact customer care and it got kicked back. What a horrible experience

by ţįąŗą

Hi, I have a major problem you guys charge me 139 dollar this morning. We cleared it up that you would cancel it now you guys have charged me I’m going to call capital one and report you guys. I talk to you guys already and you said it was canceled. I am very upset and will report your app.

by Yuleisynunez

500 questions and at the end they will refer you to a doctor in person. The person who assisted me totally misdiagnosed me. How could you say I have something I for sure know I don’t have. Unbelievable!

by Natalie Kat

Every zipcode I try says not available in my area. You could have collected more data before asking me that question :)

by KNB*

The Galileo Health team is super efficient and very helpful at anytime of the day. GalileoHealth has helped me get the prescriptions I need for the last couple months. I definitely recommend using GalileoHealth whether you need a prescription filled ASAP or you have specific questions about any health related issue. I honestly can’t wait to see this startup expand and grow!

by Portbelly

Signed up recently and already used it twice for my prescription refills, takes some time for doctors to respond. Wish they had video visits instead of text, maybe something they should consider adding.

by SandyJobSeeker

WOW! GalileoHealth is truly game changing. Super quick and easy set up process. And saved me time and $$ by easily refilling my recurring prescription. So nice to have the confidence of a world class doctor in my pocket 24/7!!

by Itsmetrishy93

honestly i was very hesitant, but they truely are helpful and care about your problems. and actually do help!!!!!

by Ella2244

I’m generally healthy, just take one Rx, and just moved to a new city. Finding a new doc can be tough...enter Galileo! I messaged around 8pm and had an Rx renewal by midnight. And they did ask very thorough follow up questions as well, so I feel confident in the care they will provide for any other problems that might arise. The subscription is really a small price to pay for this level of convenience!

by Melzzxyc

Setup was super easy. Prices for membership make sense, small price to pay for convenience. Especially when you factor in what it would cost for copay/deductibles/transportation.
I’m loving GalileoHealth right now. Was able to renew my prescriptions in just a few hours, going back and forth in the chat.
I definitely recommend and would keep after the free trial ends!!!

by KevinKwon

GalileoHealth has been an absolute blessing. I’ve had a myriad of health issues over the past couple years and the quality of care and the ability to chat with a doctor any time I want, 24/7 has been great. I also like that they actually follow up to see how I’m doing after giving me a care plan. Highly recommend!