My RUSH app not working? crashes or has problems?

My RUSH Status

Published by Rush University Medical Center on 2024-06-05

The My Rush app provides mobile, on-the-go access to your health record so you
can manage your care on a single, secure platform. The app has many features
such as: • Access to medications and test results • Messaging with your
care team • A virtual COVID-19 vaccine card • Online
scheduling • Virtual care through E-Visits and on-demand video visits,
directly in the app The app is also integrated with .

I have a problem with My RUSH

Are you having issues? Select the issue you are having below and provide feedback to My RUSH.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 2 Comments

By Barry McAllister 1 week ago

When I launch My Rush app on my iPhone, it flashes the first, green screen then closes. Is there an iOS version minimum requirement? The Northwestern app, also Epic, works fine.

By Karen La Fleur 1 year ago

Constant crash reports, won't open. I restart my phone, it becomes even worse. When will there be a fix to the problem?

Common dislikes about My RUSH app

- Times out login aggressively

- Does not remember password

- Weird bugs

- Cannot enter birthday

- Endless loop of errors

Have a Problem with My RUSH Mobile? Report Issue

Common My RUSH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My RUSH app on iOS and Android devices. Solve all My RUSH app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My RUSH iPhone Issues and Solutions

My RUSH iOS app crashes, not working, errors
My RUSH iOS app network issues
My RUSH on iOS has black/white screen

My RUSH Android App Issues and Solutions

My RUSH has errors/crashing/not working
My RUSH server network connectivity issues
My RUSH has black screen

My RUSH iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My RUSH app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My RUSH app crashes or not working on Iphone (iOS):

Close and restart the My RUSH app on iPhone
Update My RUSH app to the Latest Version for iOS
Uninstall and reinstall My RUSH iPhone app
Update your iPhone to the latest iOS version

Fix My RUSH on iPhone unable to connect to server/internet connection issues::

To resolve My RUSH network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My RUSH black/white screen (blank screen) on iPhone:

Follow the My RUSH iOS app troubleshooting guide Here →

My RUSH Android App Issues and Solutions

Fix My RUSH not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My RUSH app issues:

Force Stop the My RUSH App
1. On android, goto "Settings" » click My RUSH app. » click "Force Stop".

Update My RUSH to the latest version on PlayStore

Clear My RUSH App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My RUSH app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My RUSH.

Fix My RUSH unable to contact server/ My RUSH internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My RUSH » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My RUSH » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My RUSH on android.

Solve My RUSH black/white screens issue on Android:

Follow the My RUSH android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rush University Medical Center, developers of My RUSH.

100% Contact Match

Developer: Rush University Medical Center

E-Mail: [email protected]

Website: Visit My RUSH Website

85.71% Contact Match

Developer: Rush University Medical Center

E-Mail: [email protected]

Website: Visit Rush University Medical Center Website

About this app

The My Rush app provides mobile, on-the-go access to your health record so you can manage your care on a single, secure platform. MyRUSH is also integrated with the Apple Health App using Apple's Healthkit capability, which allows you to download your medical and immunization records directly from your electronic health record to your iPhone.