My RUSH Mobile Reviews

My RUSH Mobile Reviews

Published by on 2024-11-21

🏷️ About: The My Rush app provides mobile, on-the-go access to your health record so you can manage your care on a single, secure platform.   The app has many features such as:   • Access to medications and test results • Messaging with your care team • A virtual COVID-19 vaccine card  • Online scheduling  • Virtual care through E-Visits and on-demand video visits, directly in the app The app is also integrated with .


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
74.1%

😎👌🔥 Positive experience
13.2%

🙄💅🫥 Neutral
12.7%

~ from Justuseapp.com NLP analysis of 12,754 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Able to video visit with doctor

- Corona virus tracker

- See results right from the app

- Great for Rush doctor appointments and visits



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

App is garbage

2022-05-31

Had a video call scheduled with my doctor and they told me to download and use MyRUSH . Whenever I try logging in, I get the message:

“There was a problem communicating with the server, please try again.”

Doesn’t matter when I try, I can never log in.

Buggy, difficult to use

2022-07-02

Worse problem is that it times out login aggressively, which would be tolerable - IF it remembered password. You are constantly moving back and forth between your password manager and MyRUSH to re login.

That’s just the worst problem though- it does everything else terrible too.

I have had to reinstall MyRUSH twice after updates where MyRUSH said I need to upgrade and would not allow login but apples App Store had no update available- I was on most recent app.

I asked my doctor to move to phone appointments during Covid rather than use MyRUSH, which they accommodated.

Unusable

2022-08-02

Insane amount of weird bugs. For example, can’t enter my birthday (scroll and keyboard don’t work?) and then can’t proceed to next step because I didn’t enter my birthday. It’s an endless loop of errors. I will continue to use MyChart which at least functions. Very disappointed….have been with Rush for a decade and service has really gone downhill.

Does not work or recognize your login

2022-09-03

MyRUSH does not sync with the portal and does not support login. The help desk will tell you to shut down your phone and restart but it keeps saying invalid login and password.

Extreme Issues

2022-10-05

Barely functions. Frequent glitch where it doesnt save my login info, frequent glitch where it doesnt even let me type in my login, frequent ongoing glitch that i still havnt solved where I literally cant access my video visits with any doctor on both app and on my computer. Trash app.

iPhone SE bug

2022-11-05

A video chat with a doctor is necessary substitute appointment during this pandemic quarantine & Rush’s MyChart video service recommends the mobile app & errors in desktop Chrome & Firefox (plugin not found).
Login is blocked on the iPhone SE, the login buttons are hidden behind the register buttons. Someone forgot to VQA test the UI for smaller phones. Huge double blunder in these times - unacceptable.

Video Chats Don’t Work

2022-12-07

I’ve tried virtual video chat visits and whenever clicking to start the video visit, it automatically closes MyRUSH . I’m forced to login again (and re-enter password) and the video never works. I’m using an iPhone 11 Pro and am on the most updated version of MyRUSH .

Errors when logging in

2023-01-07

I get the error “There was a problem communicating with server. Please try again later.” when trying to log in on both WiFi and LTE.

Can’t login

2023-02-08

I’ve tried to use MyRUSH for over a year. Every time I try to login, I get the message “There was a problem communicating with server. Please try again later.” I kept hoping one of the updates would fix this so I could use MyRUSH , but I guess I’ll have to stick to MyChart.

Keeps updating

2023-03-12

Apple iPhone - keeps asking to update even after getting it updated. And upon denying update it crashes. Something is wrong with the software application please check because this application come very handy when we are out about.

Doesn’t allow me to login

2023-04-10

Despite receiving an email saying that my account has be linked with a mobile device, MyRUSH doesn’t redirect beyond the login screen after entering valid credentials. I was excited to use MyRUSH, but i can’t use it all because of this bug.

Useless

2023-05-12

Just like most others have said, MyRUSH is completely useless. It doesn’t even let you login, despite using the same exact credentials as MyChart. What’s the point of an app that nobody can use??

Can’t Log In

2023-06-12

There is no log on button available for me to press, only a register an account button. It looks like the page doesn’t try to adjust to my screen size, the smaller iPhone SE. Even though I have an account I can’t use MyRUSH .

App crashes during video appointment

2023-07-14

First time using it for a video appointment and it crashed over and over again. Frustrating when tech doe t work to support social distancing. Ugh.

Glitchy

2023-08-14

Been using MyRUSH for parking lot check in. Today, I found out my room had been ready for 20 minutes and I was almost late for my appointment because I got the text message to come inside really late. I just assumed that the doctor was running behind which is why I didn’t go inside 😕

Still has bugs/ kicks you out for virtual visits

2023-09-15

I like that I have access to my Dr. , appointments, scheduling, etc.. overall it is an easy to use app. But please fix the virtual visit portion. It doesn’t let me join my visit and so my Dr.s have to constantly call. I have update , allowed, and reinstalled to get it to work and still doesn’t work.

Messages

2023-10-17

Messages disappear after reading. It would be good if they would stay for a bit of time. Maybe monthly deletion in case they are needed for reference. Other than that MyRUSH has been functional.

Results visible

2023-11-17

I was able to download MyRUSH and see my results right from MyRUSH

Great App

2023-12-19

Great app to use for my Rush doctor appointments and visits. Also great use for video visits and evisits.

New update looks great

2024-01-19

I downloaded MyRUSH to connect with my doctor and was able to video visit. There are some other features which are good like the corona virus tracker.

Can’t log in

2024-12-16

Every time I attempt to log in I get an error alert. I’m literally unable to use MyRUSH. It is therefore useless.

Can’t log in

2024-12-16

Gives an error or crashes.

Great

2024-12-16

Very good application for accessing all my medical needs from Rush in Chicago. Better than those I have used in Seattle.

amazing

2024-12-16

Grate app even the Service in real life is so awesome #Rush



Is My RUSH Safe? 🤗🙏


No. My RUSH Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 12,754 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for My RUSH Is 15.1/100.


Is My RUSH Legit? 💯


No. My RUSH Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 12,754 My RUSH Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My RUSH Is 29.6/100..


Is My RUSH Mobile not working? 🚨


My RUSH Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with My RUSH Mobile? Post a Review




Features

The app is also integrated with the Apple Health App using Apple's Healthkit capability, which allows you to download your medical and immunization records directly from your electronic health record to your iPhone.

The My Rush app provides mobile, on-the-go access to your health record so you can manage your care on a single, secure platform.

  Customer Service/Support
Developer:
Rush University Medical Center

Contact e-Mail: