Health Anywhere app not working? crashes or has problems?

Health Anywhere Status

Published by Lafayette General Health System, Inc.

LGH Health Anywhere allows you to speak to a provider on your time – 24 hours
a day. It's easy to use, private and secure.

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Common Health Anywhere Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Health Anywhere app on iOS and Android devices. Solve all Health Anywhere app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Health Anywhere iPhone Issues and Solutions

Health Anywhere iOS app crashes, not working, errors
Health Anywhere iOS app network issues
Health Anywhere on iOS has black/white screen

Health Anywhere Android App Issues and Solutions

Health Anywhere has errors/crashing/not working
Health Anywhere server network connectivity issues
Health Anywhere has black screen

Health Anywhere iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Health Anywhere app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Health Anywhere app crashes or not working on Iphone (iOS):

Close and restart the Health Anywhere app on iPhone
Update Health Anywhere app to the Latest Version for iOS
Uninstall and reinstall Health Anywhere iPhone app
Update your iPhone to the latest iOS version

Fix Health Anywhere on iPhone unable to connect to server/internet connection issues::

To resolve Health Anywhere network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Health Anywhere black/white screen (blank screen) on iPhone:

Follow the Health Anywhere iOS app troubleshooting guide Here →

Health Anywhere Android App Issues and Solutions

Fix Health Anywhere not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Health Anywhere app issues:

Force Stop the Health Anywhere App
1. On android, goto "Settings" » click Health Anywhere app. » click "Force Stop".

Update Health Anywhere to the latest version on PlayStore

Clear Health Anywhere App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Health Anywhere app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Health Anywhere.

Fix Health Anywhere unable to contact server/ Health Anywhere internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Health Anywhere » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Health Anywhere » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Health Anywhere on android.

Solve Health Anywhere black/white screens issue on Android:

Follow the Health Anywhere android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lafayette General Health System, Inc., developers of Health Anywhere.

62.5% Contact Match

Developer: Lafayette General Health System, Inc

E-Mail: [email protected]

Website: Visit Health Anywhere Website

88.24% Contact Match

Developer: VCU Health Anywhere

E-Mail: [email protected]

Website: Visit VCU Health Anywhere Website

About this app

LGH Health Anywhere is great during overnight hours, when you’re on the road for vacation or work, or when anything prevents you from making it to the doctor’s office. A virtual video chat makes receiving care for common ailments affordable, convenient and fast. LGH Health Anywhere allows you to speak to a provider on your time – 24 hours a day. It's easy to use, private and secure. If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.