MyAflac Status

Last Updated on 2024-08-13 by Aflac Inc.

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⚠️ Most reported problems ⚠️

40.0%

Something else

40.0%

Not working

20.0%

24 hour clock ⏰

- Website needs work

- Claims took too long to process

- Chat line representative was unhelpful

- Wrong policy was given on chat line

- Payment was delayed after cancer diagnosis

Elaine Stovall 2022-07-28

App isn’t working just goes white

Geren Moegerle 2022-07-09

Aflac continues to deny receiving my cancer claim (faxed and mailed). Same answer and attitude every call!!!

Showing 1-2 of 2 reported issues:

Common MyAflac Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MyAflac network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MyAflac App
1. On android, goto Settings » MyAflac » click [Force Stop]

Clear MyAflac App Cache and Data:
1. On android, goto Settings » Apps » MyAflac » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyAflac.

On android, goto Settings » Apps or Manage Apps tab.
Click MyAflac » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyAflac » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyAflac