Contact MyAflac Support

I’m writing this because it seems that reviews have more weight than anything these days! I recently hadIncidental surgery that was unexpected and required several nights in the hospital prior to that I had a CT scan that revealed an issue. The one good thing that I must say is that my agent went above and beyond he gets five stars his name is Anthony he always takes care of me and I appreciate that however,The website needs work apparently two of my claims that were approved and as stated that it was paid is not true per my agent because I never received the money. These two claims were over an excess of $2000 that I was really relying on as you know when you’re sick and you’re out of work! However my AFLAC webpage says that they were paid then I go on the chat line to try and rectify the issue only to be told that one of my policies has lapsed but the wrong policy was what was given to me on the chat line. After that when I ask questions The person Kimberly I was chatting with ended the chat without helping me at all! I called the one 800 number and was told that I would have to wait in an excess of two hours to speak to someone this is absolutely unacceptable! I am a nurse and have worked through this Covid pandemic since it started and I would like to know if anybody would want to wait two hours or more when they couldn’t breathe or they needed help?? It’s unacceptable I pay AFLAC approximately 4K yr to take care of me when I’m in need what happened?

When you get that diagnosis of Cancer it’s a scary thing. First thought is what’s going to happen to my family. Second thought is how am I going to pay for this. In my case I’ve had the cancer policy so it was one less thing my family and I had to worry about. Well I was wrong. I’ve sent in the paperwork already three times the first said clearly I had cancer I waited weeks before I had to call and ask where was the payment. That’s when they told me they needed another type of paper work. So I submit it no response had to wait hours to speak to someone before they told me that I needed to submit another type of paperwork different from what was originally told to me. So now I’m on my third time a week has gone by no update. I’m going to have to wait for hours for their customer service rep who if my last experience was any indication will treat me horribly and give me no answers. I’ve got more treatments coming up and don’t know how I’m going to pay. The takeaway here folks is don’t get cancer and please don’t get AFlAC. Their advertising is pure lies they don’t care about you or your illness and they will make you jump through hoops so they can avoid paying out. The payments to them are taken out without fail but when it comes to you they won’t pay. I’m thinking of getting a lawyer. So to end this review CANCER is horrible but so is AFLAC. May the odds be in your favor! It’s the Hunger Games out here.

Normally I never write reviews or complain. However, in this case.... since I can’t get ahold of anybody to talk to I am just venting. I have the Aflac Hospital, Accidental, and Dental Plans!! The premiums are taken straight out of my paycheck. When I signed up for the accident plan I was told that once a year I get a one time 60 dollar payout” no questions asked” AND that the hospital plan would pay 25 dollars three times for any dr or dentist visit also “no questions asked”. I recently got sick and tested positive for covid. I went to the health Dept and took another test which came back positive and they gave me a letter to be off work for ten days. They supposedly paid me 25 dollars which I never saw for the hospital plan!!! When I tried to get the 60 for my accident plan.... I have been unable to file a claim “properly” using their smart claim plan. I contacted Aflac who gave me my reps number. He is no longer with the company. He gave me his boss’s number. I left a message and still haven’t gotten a response. Whether or not they pay me the 60 dollars will not make or break me. But then what have I been paying premiums for for 2 years?? Also hopefully you never need to talk to anybody about your plan bc you can’t get ahold of a person. After several attempts.... I am on a waiting list... supposedly they will call in three days!!! I look forward to talking to you Aflac. Thanks for nothing!!!!