On the move? Take MyAflac with you.
Life – and expenses – don’t stop when
you have an accident or unexpected illness. Neither does MyAflac Mobile. With
this convenient, easy-to-use app, you can: * Register for MyAflac, your online
tool for managing and understanding everything about yo...
A Convenient Blessing
My husband has been in the hospital in PCU for three weeks with sudden kidney failure. On the fourth day, I was so relieved to remember the Aflac payments being drafted each payday but really didn’t know what policies he had. I knew I couldn’t leave him for an hour long drive home to my computer and fax. Finding this App allowed me to check what policies we had, gather necessary documentation, have the Drs sign forms and upload everything that needed to be submitted. When additional info was needed the App/ messages &/or customer service guided me and told me this is the fastest way to get documentation to Aflac’s claims department even before he is discharged. Best of all, I did it by his bedside, great peace of mind for us both knowing he will be in the hospital for many more days to come.
App isn’t helpful!
This app is by FAR one of the worst that I have tried to use! Let me start by saying that I love Aflac. They have been extremely helpful to my family in a time of difficulty. Everything about our policies have been 100% as advertised, and our local rep is outstanding! HOWEVER, this app is horrible. I cannot read messages that I get about our claims. It will receive notifications that we have a message, but it will not open those messages. It keep saying “Oops, something went wrong” and to please try again or refresh the app. I have refreshed, deleted the app and reloaded to my phone, everything that I know to do...with no luck. This has happen multiple times over the last three months. I always end up going to my computer to read the messages. Filing a claim from my phone is impossible, yet from my computer, it is simple. Aflac is a great supplemental insurance company, but this app is bad. Maybe you’ll have better luck than I do with this one. Two stars only because of how helpful my agent is, and how quickly claims are paid (once you are able to file).
Individual coverage is a total scam !!!
Do not get individual coverage we paid for that insurance with Aflac for 7 years . My husband then HAD AN ACCIDENT off work on our property ( no worries right? We have Aflac) and required back surgery and time off work. Aflac kept trying to make it work related so workman’s comp would pay . It didn’t happen at work! I provided every single note from all doctors/ surgeon whom told Aflac it was an injury due to accident AT HOME . This company denied our coverage! We have spoken to 20 plus employees at my husband company who also have Aflac and out of those 20 .. 10 have filed claims and 10 have been denied!! Aflac is not on your side!! It IS NOT a safety net to give you peace of mind!! We paid in over $7500 over 7 years and they did NOT help us pay one bill , not one!! I feel terribly taken advantage of by Aflac. We trusted them .Had we put our $7500 aside in the bank instead of trusting this Aflac to be there .. we wouldn’t be on the verge of loosing our home/ land our utilities would be paid. THEY ARE NOT THERE FOR YOU WHEN YOUR HURT AND NEED THEM THE MOST !!
AFLAC is 5 star
We have had AFLAC sick and accident for many many years. It worked well with my family being involved in sports. In 2012 my husband called me at work and said the rep was in his office for yearly review and wanted me to come by. I was very busy at work and said no. He kept bugging me so I went down. The rep offered cancer coverage. Well, since NO ONE in my family had ever had cancer and I thought the premium was s little high, I said no. Well, she kept bugging me to join. So I said ok. Then, 11 months later who gets diagnosed with cancer? Me! That policy WAS THE BEST THING I EVER GAMBLED ON. It has allowed me to keep my home and retire to enjoy my life as it is. My cancer isn’t curable and AFLAC is there for me.
Great Company, Horrible App
I love Aflac as a company and would recommend them to anyone for supplemental insurance and life insurance. My agent is also top notch, she goes out of the way to help. With that being said, in today’s technological age, you would think the company would be able to have an app that works without errors. I have had this app downloaded for months. I attempted to use it not long after getting it, but it didn’t work. I tried again tonight, months later, thinking they must have fixed the problems. The app itself says it was updated for bugs, etc. about 9 months ago. Apparently, the didn’t fix much. I got an error three times in a row tonight trying to use it. It kept saying it needed to reload and other errors. Great company. Horrible application! That’s why it’s only getting three stars.
No such thing as next day claims anymore
When there’s a holiday and you’re attempting to get the next day claim it actually takes 4-5 days or more, They constantly asks for more and more documents to be submitted, Don’t take my money every month and then give me stress and try to find reasons to deny me when it’s time to file a claim. I don’t like the appt. because you have to constantly log in with your email and password. Not sure if they have a lot of issues/problems with people trying to file false claims and is being overly protective but please don’t treat all your customers like criminals. I’ll say this, Most of the times I do not have issues with filing a claim whenever I do but on those rare occasions when I do please try and make this process less stressful then it should be.
It’s about the app, not the policy
Many reviewers seem to be reviewing Aflac itself, but the app. Perhaps that is why so many five stars have been given. Aflac in and of itself is great but I take issue with the app. It’s so slow. You might think this is my internet connection but I’ve tried three different connections as well as LTE and they all fare the same. Slow. Uploading a JPEG is nearly impossible. It says “Processing” for so long that it eventually times out. If you want to upload a document, you’re best to scan it and upload it as a PDF. Logging in also seems to be troublesome. The password box is difficult to use. Sometimes it won’t let you select it, other times it erases your password as soon as you enter it. I wish there was an option to stay logged in. That would alleviate some of the password issues but also be a timesaver! My number one complaint, as mentioned about, is that this app is sooooo slow. My other apps function as they should, my phone is updated with the latest software and I have a newer version of the iPhone, which leads me to believe it’s the app, not the user. This app would be awesome if these bugs were fixed! It’s quite user friendly- went it works.
Very Easy to File and Complete Policy Management at your Fingertips
I’ve had AFLAC a few different times in my adult life, but since downloading the AFLAC Ap a year ago, filing my claims and managing my policies has NEVER been easier!! I love that you can file your claim, take pictures to upload documents right from your phone setup 1 day direct deposit for payment... thus making it SUPER easy to file follow up visits AND it saves all your EOBs in one place making keeping up with documents for taxes a lifesaver!!! No more printing forms, completing and faxing or mailing and waiting weeks for a check! I HIGHLY recommend this Ap and AFLAC
More than satisfied
I have many policies with Aflac and my Aflac rep, Suzanne, is amazing and always willing to help me when filing a claim. I have the short term disability which I have used and was paid for 12 weeks of maternity leave. I have the Cancer plan (just in case) and I also have the hospital plan which I use whenever my kids or myself go to the doctor. I file a claim on the app while I’m waiting to checkout and it’s direct deposited into my account the same day as long as it’s before 3pm. It takes less than 5 minutes to file the claim and I make $25 every time we go!
Blessing in disguise
On and off over the years especially, within the last year my daughter has been in and out of the hospital. She has had to have several surgeries one just two weeks ago. Aflac has been such a blessing financially. Because of all the missed time from work and the frequency of my daughters hospital visits and stays, I have been able to put my mind at ease knowing my bills are paid. It also helps with the hospital expenses that insurance doesn’t cover. So thank you Aflac for being such a blessing to me and my family!!!
Love this simple app & Aflac!
I have never had accidental insurance before but when they came around to my work, I thought why not?! So I’ve had it maybe a little over a month, and then this past weekend my son had an accident that required him to go to the ER! The claim part was so easy, walking you through all the steps, and paid that night at midnight after I submitted the claim! It will help cover the copay! SO thankful as we are already financially strapped as it is. Fast and easy with chatting to someone and answering questions!
Awful app for an awful company
After being sold a huge policy, which I purchased specifically due to my sons hearing loss, I’ve been declined payment on his CI’s. I was told there was NO pre-existing limitations on hospital stays but after paying my monthly premiums I’ve been denied a payout. When I asked my agent, who told me the above information, all she could ‘help’ me with was submitting an appeal. I’ve had very little correspondence from Aflac on this claim and when I do get something its because they need more Dr records. As my father always said “insurance is only as good as your agent”. As for the app, it’s constantly freezing up and don’t even think about trying to load any of their messages! Why do they have to be in a downloadable format anyway!?! Take my advice and save your money!
I love how easy Aflac makes it to file for the wellness benefits from your policies and I love my current Aflac representatives for making sure I knew that those benefits are available, I previously had a different policy with my previous employer for 5 years and not once did I receive the wellness payments because I never knew it was available. It surely helps offset the cost of the policies. I’m so grateful to have these policies in place because you never know when you’re going to need them. LOVE LOVE LOVE AFLAC. Keep up the good work.
Aflac is great!!!
I’d like to say that Aflac is Great!!! I read a review that made my mouth drop to the floor! This person said Aflac isn’t great and they don’t cover what they say but I’m here to tell you that’s a lie,ok! Aflac has been around in my family for many years and with kids accidents occur and they’ve always done exactly what they say they would according to policy. I’ve had surgeries and they come through for us each and every time! Aflac🦆 is a great company to have on your side just. We love 💕 Aflac!!
For the small amount they take out of my paycheck I now have peace of mind. I have purchased the accident and the short term disability policy. You can’t beat this type of coverage for the price. The accident policy allows you a $60 credit each year when you have your yearly physical or other health related check up. I was amazed when I filed this late Saturday and was paid by Monday. They say that claims can be processed in 24 hours and they were right!
Yes. MyAflac is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,072 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for MyAflac Is 25.4/100.
Yes. MyAflac is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,072 MyAflac User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyAflac Is 25.4/100.
MyAflac works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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