MetLife US App app not working? crashes or has problems?

MetLife US App Status

Last Updated on 2025-01-15 by MetLife

I have a problem with MetLife US App

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

50.0%

Connection

25.0%

Not working

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MetLife US App Problems 🔥

- Safari is a problem

- App is not working most of the time

- Unable to file a claim successfully online

- Website and app need a lot of work

- Sign in and the app says it cannot find account

📋 2 Reported Issues:

Gregorio Varela 2022-08-15

I am in the Philippines. My IPhone 11, w/ IMEI 35687411 259499 7, which was sent over from the USA, had ghost touch problem. Thinking IOS update would help, I updated it and after updating, my Iphone11 won't proceed to the main homepage but is requesting to log-in on a Metlife account which I do not have. The ghost touch problem got really worse and I can't type on it at all. Tried sending it over to the local Apple store but they say this series is not serviceable here. Can you help me? I just want to use it even get in the homepage. Again I do not have a Metlife account.

Jennifer Grover 2022-08-11

Just registered with a new account today. I wanted to have the mobile app to keep track of my account. However, after logging in, I get the following message: "Sorry, there was a problem loading your profile."

Showing 1-2 of 2 reported issues:

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Common MetLife US App Problems & Solutions. Troubleshooting Guide

Table of Contents:

MetLife US App iPhone Issues and Solutions

MetLife US App iOS app crashes, not working, errors
MetLife US App iOS app network issues
MetLife US App on iOS has black/white screen

MetLife US App Android App Issues and Solutions

MetLife US App has errors/crashing/not working
MetLife US App server network connectivity issues
MetLife US App has black screen

⚠️ Troubleshoot | Fix Now in One Click

MetLife US App iPhone Issues and Solutions

How to fix MetLife US App app crashes or not working on Iphone (iOS):

Close and restart the MetLife US App app on iPhone
Update MetLife US App app to the Latest Version for iOS
Uninstall and reinstall MetLife US App iPhone app
Update your iPhone to the latest iOS version

Fix MetLife US App on iPhone unable to connect to server/internet connection issues::

To resolve MetLife US App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MetLife US App Android App Issues and Solutions

Fix MetLife US App not working on Android, crashes, errors or is unresponsive:

Force Stop the MetLife US App App
1. On android, goto Settings » MetLife US App » click [Force Stop]

Update MetLife US App to the latest version on PlayStore

Clear MetLife US App App Cache and Data:
1. On android, goto Settings » Apps » MetLife US App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MetLife US App.

Fix MetLife US App unable to contact server/ MetLife US App internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MetLife US App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MetLife US App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MetLife US App