adidas: Shop Shoes & Clothing Reviews

by JW The First

Hard to believe a massive retailer like this app can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to this app agent she said it was problem on this app end. Said That the web site is unreliable and she has same problem. She suggested using the this app app.

So I download adidas . It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on adidas is unreliable. That website has latest info. Of course it does exact same thing on website.

Not sure why they accept this. It has to be costing them money. The second this app agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to adidas and used PayPal. That finally worked. Wasted 2 hours.

by JFord80

Bought some shirts and track pants from this app. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say this app has to file a claim. Contact this app and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally this app admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. this app has great products but I will never order off adidas again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy this app buy it off of a different website because you may never receive your product off of this one.

by Nachoooooooo!!

I have no clue why, and I have escalated this with this app, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in this app to make sure that is not the issue. this app support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore this app has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that adidas /website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. adidas is pretty, but ultimately useless to me.

by Devin612

The draw is a joke you all don’t actually draw people. How does shoes apps that are resellers have the shoe to sell before the draw even starts. The resellers are selling them for $300 to $500 for the shoe that is $220 now is $300 or $500 and the shoe haven’t even been drawn off this app or yeezy’s store online yet. It’s just because people get so hype for the shoe and if they want them that bad you know people are going to cash out for them. so you all can get more money from the buyer. Just like the yeezy’s slides they sell for $55 but they are on resellers apps 30min to a hour before the draw for $255 in my size. I could put another $100 on that an got to the Gucci store an get me some Gucci slides. It’s just pointless to say your having a draw an your shoes are not even drawn to customers. The draw is just to hype the customers up. So now they have to go on the resellers apps an get it off there because the profit is more to gain than your draw for $220 for the shoe.

by MeTanya_Tanya

I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute )
this app customer service it terrible!!!
I don’t know how they still in business

by Sheacotton

For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from this app, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via adidas and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from adidas , but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!

by PoshNotMerc

Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted adidas and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?

by CrochelleB

I sincerely hope that a company such as this app doesn’t think there handling of the Ivy Park drops are acceptable. adidas is glitchy and the system overall, whether on adidas or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted adidas as instructed and tried more than several times. My job is not to troubleshoot this app platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.

by Mimi.-.-

I placed an order for a women’s jacket, women's pants, and some socks. The shipping was quick, but when I opened the package there was a pair of boy shorts and a men’s t-shirt, neither of which was an item that I had ordered. I decided to contact this app through adidas to chat with an agent. The guy didn’t seem to know what he was doing, in the end he told me that I had to go to ups to return the package. I also spoke to an agent on the phone asking why I had WASTE my time doing all of this when it wasn’t even my fault that THEY sent the WRONG ITEMS. All he could say was that he was sorry, but that didn't change the fact that I wasted TIME and MONEY for something that wasn’t even my fault. I had to go through the trouble of printing a label, driving to MULTIPLE ups’ (who didn’t want to take the package due to the pandemic), and when I finally went to a ups who toke my package BEFORE the 7 day period, I get an email a few days later saying that my exchange has been cancelled. But at least I got a refund.

by FattyMcButtterPants

I downloaded adidas and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing this app products and getting information, adidas is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for adidas, do not order from adidas unless you enjoy headaches and balling up your fist in anger.

by DelveN2

I enjoy this app products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout.

Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But this app does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because this app is a leader in active and even fashionable foot and outer wear.

Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool.

by Chucky159

I’ve recently started to buy this app and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on adidas ! I only get emails regarding my status of recently becoming a “game changer” but other than that adidas is on point with its GUI (how adidas looks) and sometimes glitchy navigation system. adidas is useful to real this app fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen adidas needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that this app can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!

by Chefstingley

I have so much this app gear that my friends and family always joke that I should have stock or be a spokesmodel for this app. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the this app app if it gets you nothing? this app needs someone like me and my best friend who’ve worn this app since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎

by Katelyn46

I love this app, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading adidas has solved the constant “error” messages I was getting that would then freeze adidas and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not adidas . If I log onto another device it doesn’t follow and now, after logging back into adidas on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?).

by Bigsnack92

I have been using the this app app for about a year, I find adidas very useful. I find items that I normally don’t find at the store. I can say that I have become an this app fan not because of adidas but because of the quality, style and comfort of the items this app sell.

Over all it is a great app but all of the sudden I have encountered some issues with adidas . When I open adidas I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled adidas and installed it again I get the same issue.

Second thing, when I am browsing through adidas , adidas freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the this app developers see this and can look into it.

by Dalton Otineru

Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through this app directly. 🤙🏼

by Noobbuster69420

adidas lets you access all the this app items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local this app store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker.

by Happynugen

I haven’t had a problem with adidas up until recently. Ordered an item twice through adidas and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that adidas had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service.

by E22O

It’s not even close I buy this app more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear this app products that kill the competition. God bless.

by Al2crooked

I like this app but there are some issues. Try delivering the packages without letting the package scream that it’s an this app box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together this app, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird this app items. Keep it simple.

by JoeSL20

It’s been a while since I used adidas since I never could get anything bought off of it. Bots have and to this day plagued adidas and so only resellers are able to buy limited drops. Couple weeks ago, I got a message saying additional pairs of the Yeezy Citrin were available. I immediately tried to cop and it said that my order was processed. I followed up today and found out it was cancelled. No email or any communication advising me of what had happened. As of writing it still says my order is processed. I bet adidas developers are a pretty uninspired, underpaid bunch for adidas to be in such sorry state. It pales in comparison to what Nike has. They even have gimmicks like levels you need to reach just to be given a chance to purchase limited stuff.

by I. Gede Mangku

Becoming more useless with each update. Now freezes after opening on iPad every time.
Tried to make another order yesterday. "Oops, something went wrong". Had to use laptop and then no creator points. Again.
One order was cancelled by this app after two weeks because they sold me something they didn't actually have. Another order showed PROCESSING after a month. THEN cancelled. Live chat told me to order the item again and phone service told me it was actually cancelled even though it was in stock. Reordered same item while "in stock". Still PROCESSING a week later with a delivery date that's already passed. Guaranteed they cancel this order as well. Nearly impossible to get what you order. UPDATE. Same ordered item canceled a third time. Bravo.
Poor. Very poor.

by Kimbo8888

Tried ordering on the website and it wouldn’t take my VERIFIED card so I downloaded adidas and it still wouldn’t verify my card. So I had to pay through pay pal on adidas and my item said it would be delivered on a day I was able to get it immediately off my porch but it was delivered a day early so I wasn’t there so i’m assuming someone stole it and i emailed this app and they responded once telling me to double check that the mail carrier didn’t place it somewhere else and I responded telling them it was no where and they would NOT respond at all and still have not I have sent maybe 4-6 more emails so finally filed a claim through paypal and paypal took their side because they could provide shipping even though i NEVER got it! DO NOT ORDER FROM this app TERRIBLE CUSTOMER SERVICE!!!!!!

by Dutchkicks

Disappointing to say the least. App logs me out of my creators club account for no reason at the worst times, usually right before a release or right before sign ups close for a release. Can’t count the numerous times I’ve received various different errors, including servers down, no connection to the internet, data in incorrect format, information unavailable please try again later, etc. Hype access and other rewards for Icon level members such as myself are a joke, literally has no benefit whatsoever regarding getting hype shoes. And now it seems to be getting worse, not better as of recently. Is it really the difficult to execute a “draw” reslease procedure without a myriad of glitches and errors?

by Pm534

I shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an this app store I don’t want to have to say “ oh hold on let me download the this app app, oh wait let me sign in, oh wait I have to wait for adidas to show me its updates, and how to use it, oh wait adidas is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks.

by Yunfluff

adidas looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on adidas is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if adidas opened a link in safari or something to the store that would work and not even that works. adidas is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy.

by Andrev811

I had complained a couple of days ago about a glitch that would always freeze my app within seconds of using it. To my surprise when I updated the a app a few minutes ago, I was able to finally use it without the screen freezing!!! I am incredibly happy that I can finally use adidas and all of the perks included in it. this app really does pay attention to its reviews which is why they deserve 5 stars. Also it is simply just a great app, it’s the this app store on your phone, so of course they deserve 5 stars. Thank you this app for the big fix!

by Edmayen

Add a favorite feature or “save for later” button so I can create a quick list of shoes I want and keep track of them for later. The review section could be more streamlined I couldn’t find the detailed reviews until I decided to click on the review average score. As someone else mentioned a way to “filter” or “sort by” style, model etc when getting search results would be greatly appreciated. If you dont know the exact name of what you want get ready to scroll through pages looking for clues.

by C@cere$9011

I’m giving adidas one star because I just recently change phones and for some reason now adidas doesn’t let me sign to my account through Facebook which is how I created my account in the first place every time I try it I get a message saying something went wrong try again latter but it never works, and when I go to sign in manually it says that my email isn’t linked to an account but if I go through the website and login manually I’m able to login into my account, so that needs to be fix ASAP.

by Sylvain718

adidas is very easy to use but like every other apps, sometimes the glitch won’t let you order something although you used the same system to make a purchase just a couple days ago. Well if you call customer service and explains your issue chances are they might gift you with a 10% off coupon that you possibly cannot use for the order you are trying to place. Which happens to me.. but overall I like the apps. No luck on getting the Yezzi and Pharrell sneakers yet though🤣🤣🤣🤣..

by Theonlyliberato

Loved it after my 1st purchase... But right when I tried making a Cyber Monday purchase it would not process my card(s) i tried multiple so I know it wasn’t my banks fault. Ended up waiting most of the day until now (11pm) right before Cyber Monday is over.. Smh still no luck. Had to give the actual website a try and what do you know!? Website took payment no problem! Please developers of adidas... FIX IT!!! Especially on a day like Cyber Monday when people are buying like crazy.

by BMR1234567

I have not been able to log in on adidas. Although my user name and password are correct and I can easily sign in online , but every time I try to log in on adidas , it says “ data could not be read since its not correct format”. I’ve tried everything including changing password, erasing and downloading adidas but nothing works. I can sign in online without an issue.
Not sure how this app expecting people to use their App if they can not make it work.

by Arya.nhi

I like the way adidas design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve adidas and hence customer’s experience
1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale.
2. I made a few purchase using exact same account, it show in adidas that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to adidas so I’m deleting it cuz I feel it doesn’t help much with my shopping experience.

by Dawnt23

I absolutely love this app however you need more Yeezy sneakers to be available especially around the holidays! You would make so much more money and I don’t understand it I wanted to buy my adult kids sneakers and there’s either 1 pair available or your out of stock or the sneaker will say not available until December 24 that’s crazy how can we buy something if we can’t get it before the holiday? If you want to make more money stock up! Simple I’m giving you 5 stars only because I’m a business owner and I love the this app products all of them but as a corporate business your losing money! DT