YOUR ADIDAS - MORE THAN A SHOPPING APP. The home of sport and trainers, the
adidas app puts you closer to the action with instant access to sneaker drops,
seasonal fashion releases, and the sports, clothes and gear that fit your
personal style. Athlete inspiration, stories, and app exclu...
I like the way the app design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve the app and hence customer’s experience 1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale. 2. I made a few purchase using exact same account, it show in the app that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to the app so I’m deleting it cuz I feel it doesn’t help much with my shopping experience.
UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APP
I’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!
The app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy.
Apple Wallet, Status on premium releases
I shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks.
Love Adidas needs more
I absolutely love Adidas however you need more Yeezy sneakers to be available especially around the holidays! You would make so much more money and I don’t understand it I wanted to buy my adult kids sneakers and there’s either 1 pair available or your out of stock or the sneaker will say not available until December 24 that’s crazy how can we buy something if we can’t get it before the holiday? If you want to make more money stock up! Simple I’m giving you 5 stars only because I’m a business owner and I love the adidas products all of them but as a corporate business your losing money! DT
Glitch Fixed Within Days!!!
I had complained a couple of days ago about a glitch that would always freeze my app within seconds of using it. To my surprise when I updated the a app a few minutes ago, I was able to finally use it without the screen freezing!!! I am incredibly happy that I can finally use this app and all of the perks included in it. Adidas really does pay attention to its reviews which is why they deserve 5 stars. Also it is simply just a great app, it’s the adidas store on your phone, so of course they deserve 5 stars. Thank you Adidas for the big fix!
Great so far. A few suggestions...
Add a favorite feature or “save for later” button so I can create a quick list of shoes I want and keep track of them for later. The review section could be more streamlined I couldn’t find the detailed reviews until I decided to click on the review average score. As someone else mentioned a way to “filter” or “sort by” style, model etc when getting search results would be greatly appreciated. If you dont know the exact name of what you want get ready to scroll through pages looking for clues.
TERRIBLE APP DOESNT RESPOND TO CUSTOMERS THRU CUSTOMER SERVICE
Tried ordering on the website and it wouldn’t take my VERIFIED card so I downloaded the app and it still wouldn’t verify my card. So I had to pay through pay pal on the app and my item said it would be delivered on a day I was able to get it immediately off my porch but it was delivered a day early so I wasn’t there so i’m assuming someone stole it and i emailed adidas and they responded once telling me to double check that the mail carrier didn’t place it somewhere else and I responded telling them it was no where and they would NOT respond at all and still have not I have sent maybe 4-6 more emails so finally filed a claim through paypal and paypal took their side because they could provide shipping even though i NEVER got it! DO NOT ORDER FROM ADIDAS TERRIBLE CUSTOMER SERVICE!!!!!!
Becoming more useless with each update. Now freezes after opening on iPad every time. Tried to make another order yesterday. "Oops, something went wrong". Had to use laptop and then no creator points. Again. One order was cancelled by adidas after two weeks because they sold me something they didn't actually have. Another order showed PROCESSING after a month. THEN cancelled. Live chat told me to order the item again and phone service told me it was actually cancelled even though it was in stock. Reordered same item while "in stock". Still PROCESSING a week later with a delivery date that's already passed. Guaranteed they cancel this order as well. Nearly impossible to get what you order. UPDATE. Same ordered item canceled a third time. Bravo. Poor. Very poor.
I’m giving the app one star because I just recently change phones and for some reason now the app doesn’t let me sign to my account through Facebook which is how I created my account in the first place every time I try it I get a message saying something went wrong try again latter but it never works, and when I go to sign in manually it says that my email isn’t linked to an account but if I go through the website and login manually I’m able to login into my account, so that needs to be fix ASAP.
The app is very easy to use but like every other apps, sometimes the glitch won’t let you order something although you used the same system to make a purchase just a couple days ago. Well if you call customer service and explains your issue chances are they might gift you with a 10% off coupon that you possibly cannot use for the order you are trying to place. Which happens to me.. but overall I like the apps. No luck on getting the Yezzi and Pharrell sneakers yet though🤣🤣🤣🤣..
App has issues processing payment
Loved it after my 1st purchase... But right when I tried making a Cyber Monday purchase it would not process my card(s) i tried multiple so I know it wasn’t my banks fault. Ended up waiting most of the day until now (11pm) right before Cyber Monday is over.. Smh still no luck. Had to give the actual website a try and what do you know!? Website took payment no problem! Please developers of this app... FIX IT!!! Especially on a day like Cyber Monday when people are buying like crazy.
I really expected a lot more from Adidas
I have not been able to log in on this app. Although my user name and password are correct and I can easily sign in online , but every time I try to log in on the App, it says “ data could not be read since its not correct format”. I’ve tried everything including changing password, erasing and downloading the app but nothing works. I can sign in online without an issue. Not sure how Adidas expecting people to use their App if they can not make it work.
It’s been a while since I used this app since I never could get anything bought off of it. Bots have and to this day plagued this app and so only resellers are able to buy limited drops. Couple weeks ago, I got a message saying additional pairs of the Yeezy Citrin were available. I immediately tried to cop and it said that my order was processed. I followed up today and found out it was cancelled. No email or any communication advising me of what had happened. As of writing it still says my order is processed. I bet the app developers are a pretty uninspired, underpaid bunch for this app to be in such sorry state. It pales in comparison to what Nike has. They even have gimmicks like levels you need to reach just to be given a chance to purchase limited stuff.
Overall a disappointing and lackluster experience
Disappointing to say the least. App logs me out of my creators club account for no reason at the worst times, usually right before a release or right before sign ups close for a release. Can’t count the numerous times I’ve received various different errors, including servers down, no connection to the internet, data in incorrect format, information unavailable please try again later, etc. Hype access and other rewards for Icon level members such as myself are a joke, literally has no benefit whatsoever regarding getting hype shoes. And now it seems to be getting worse, not better as of recently. Is it really the difficult to execute a “draw” reslease procedure without a myriad of glitches and errors?
No. adidas does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 262,131 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for adidas Is 15.8/100.
No. adidas does not seem legit based on our analysis. This conclusion was arrived at by running over 262,131 adidas User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for adidas Is 15.8/100.
adidas works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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