Are you having issues? Select the issue you are having below and provide feedback to Echelon Fit.
- App froze multiple times
- Design flaw makes bike unusable for short people
- Difficult to cancel subscription
App will not login rebooted phone deleted app redownloaded changed password nothing is working
My Echelon workout fitness report is stuck and remains the same. I have tried to reboot and can't get the report to update each workout. Please advise how I can fix this problem. Thank you, Massoud Khey 5/09/2023
Recently purchased a used Echelon bike (Serial Number ECHEX-3-120400) The previous owner transferred my details and showed me as the current owner. I have access to the app which is correctly working, however when I try to log into my account the password is not being recognised. Can you confirm that I am shown the current owner and do I need to reset reset the password to log in Thank you in advance Trev
Cannot log into the app on any device
Like other stated. I can log into the app but I can only see scenic rides. No I’m demand or live classes.0
I am able to log on to the app but cannot access any On Demand rides. Only “scenic rides” shows up. Bummer!
My workout starts over around minute 7. I’ve restarted app and device. It keeps crashing.
We can’t get on demand classes to come up on the app. Restarted everything and nothing works
App STILL not working. After a couple of weeks of cadence not reading in the app, the bike will now not connect to the app at all...what the hell is going on with this app??? I've tried everything but the app is just no responsive. Haven't been able to use the bike now for weeks
CANNOT get connected.Connection failed.I have contacted you people numerous times.No response.Looking at the complaints online it appears you have a major problem with the app.What is being done about it?
App crashing on iPhone
I was excited to connect Apple Health and Echelon app but the heart rate disconnects almost every workout midway through or the echelon app on my watch ends workouts early. Very frustrating.
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Developer: Echelon Fitness Multimedia, LLC
a Mac user from Leominster, United States reported problems with Echelon Fit : Crashes