eFamilyCloud Status
Are you having issues? Select the issue you are having below and provide feedback to eFamilyCloud.
Problems reported in the last 24 hours
Summary of eFamilyCloud Problems 🔥
- Doesn't sync up with daylight time changes
- App doesn't provide a feature to adjust for that
- New version with temperature, wind, and humidity is too slow opening
- Have to remove existing schedule and add it again for the socket to work properly with the schedules
📋 19 Reported Issues:
the eFamilyCloud app no longer starts on my new phone. I transferred all my apps to my new phone (Samsung Galaxy s24 Ultra) and when I try and open the eFamilyCloud app on the phone, it opens for a second and then closes. I have tried to clear the cache as instructed, but it does not solve the issue
I need a new app. The other one was made for an older version of android.
Devices stopped working thru Alexa
As other eFamilyCloud device owners are expressing, the Alexa skill stopped communicating with my devices a few days ago and the wouldn’t re-enable when I tried to reset and now don’t even see the eFAmilyCloud skill as an option to use. Question: Is the EFamilyCloud skill being rebuilt and will it be available again for use in the Alexa app?
The eFamily app account authorization to Alexa no longer works. What can I do? I ask for help instructions!
all of my plugs are now unresponsive with alexa please advise on how to fix
Efamily cloud not working with Alexa. . . Nee dot know will they fix it or do I change to another APP which has no problems. . . would rather not change as it involves a lot of time and effort however patience is running thin with not hearing back on who is fixing and perspective time line to complete.
Efamilycloud not Lining with alexa.
Ecloudfamily server is unresponsive; all devices connected to Alexa no longer work. All devices still fine using e loud app. Please give an update on a fix
Sockets stopped working with Alexa ,
I can longer links my sockets to Alexa…
app has stopped communicating with alexa.. tried reinstall of smart plugs, didn't work. tried to repair to alexa, didn't work. I'm out of ideas now
I can no longer link to alexa
So far I have used an Android smartphone. The eFamilyCloud app thus worked perfectly in connection with a YAGALA smart socket. Now I have buy a new iPhone 14Plus and now I can no longer download the Efamilycloud-App, it’s saying not available in the App Store. What can i do?
After last IOS upgrade {though it could be a coincidence} EFamily Cloud app not working…and app store says no longer available?? Help as it runs the whole house!!
My network was upgraded and now the app in Apple Store is no longer available and I have no way of controlling the lightbulbs in my house. Is there a new app or an alternative?
I can not find the efamilycloud app to download, I deleted it as it was not working now I can not find it anywhere to download, when I have it says not for your country cheers jeff
I’ve upgraded my iPhone from 8 to 12. Now eFamilyCloud doesn’t work. I can’t reinstall from iTunes Store as it is no longer available. What is the best alternative App?
I have upgraded my iPhone and now I can no longer download the Efamilycloud. App it’s saying not available in the App Store
Have a Problem with eFamilyCloud? Report Issue
Common eFamilyCloud Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: service@lingansmart.com
Website: 🌍 Visit eFamilyCloud Website
Privacy Policy: https://images.tuyacn.com/smart/app/package/ay1498203399759ASLsi/privacyUrl_1568687335857.html
Developer: anpei
‼️ Outages Happening Right Now
-
Apr 08, 2025, 01:49 PMa user from Parma, Italy reported problems with eFamilyCloud : Not working
-
Feb 26, 2025, 12:13 PM
a user from Bordeaux, France reported problems with eFamilyCloud : Login
-
Started 6 minutes ago
-
Started 14 minutes ago
-
Started 36 minutes ago
-
Started 41 minutes ago
-
Started 46 minutes ago
-
Started 1 hour ago
-
Started 1 hour ago
