Connectebt app is a terrible joke, it wont even let me completely create an account..it says can mot authenticate my inputs. Wtah is that about? I entered my card number my name bday n zip..what is not to understand? Im convinced this app is not fluent in english. Also theres no help, unless u call the number they give u, n the option to speak to a person is not easy to find, u have to call the same number that u call to check balance, then select ur language, let her do her whole speach, then she tells u to enter card number, but dont enter anything, she will then tell u she didnt get ur number then she says if you want to enter again press 1, after all this she will give u the option to talk to a rep..i have found the best way to b signing into your mycase account..u can click the menu, then benefits, scroll down until u c a blue box saying check ebt balance..but u cant see anything but ur balance..but even thats better than this stupid app...