Contact ConnectEBT Support

This is the worst designed app I have encountered in a long time. First off after creating my account about a month ago it was working fine. I went to log back in and it no longer worked. I have been trying to reset my info through the app even been calling the EBT card number but it has no option to speak to a representative about this app go figure. I then called my county assistance number to seek help and they are just as lost as me. I come here to seek help and I see that everyone else is basically having the same issues. I stumbled across the “App Support” and it takes me to an online version of this application and that’s where I was able to reset my information without any hassle. I went to the app and what do you know it works. This app needs a serious update or a better version needs added preferably with a chat function or a number with representatives that are available to assist. I mean come on this is ridiculous now and this will probably get no response but I’m going to share anyway. This may help out anyone else that needs it click on “ App Support” and change your passwords and retrieve your usernames there it worked for me with no problem and it let me log into the application.

Well after reading a few reviews, I see I’m not the only one having issues logging in. Sad thing this has been going on for 3 yrs. I mean this isn’t top priority so I don’t consistently call in to get it reset but I have been trying a lot in the last few months and still no success even after I spoke with tech support a few months ago. They gave me my security question and answer but that still didn’t work. I wish I had them stay on the phone with me until it was actually done because it is so hard to get someone to call you back for a long time after you had many tickets submitted. Maybe no one knows what they are doing and they don’t want to admit it because that would be unprofessional. I am going to keep trying until I finally get someone again. This time they will have to unlock my account as well since after too many attempts it locked so now I am stuck.

I used this app years ago when I needed food stamps but then I started “making too much” so I stopped. Recently I’ve started to receive them again and want to use the app, but I can’t log in. I click forgot log in and fill out the info but it pops up with an error message saying “you haven’t set up a security question for this account, please set up security question” then takes me back to the log in page. There is literally no info to be able to contact anyone. So I came to the App Store and looked on here and clicked on the link for app support and it takes me to the same log in page but in safari and not the app, still can’t log in there. So pretty much a worthless and time consuming app with no customer service. Very unhappy.