Lemonade Insurance Reviews

by Dr NASA Dan

There are so many loopholes and ways that they can get out of paying you and the first thing I received after contacting them about losing my car keys was an excuse. Then after I finally called I received a follow up email saying that any legal action would be useless against lemonade because I have already signed their agreement when I started my policy. I am a hotel worker a bellman and I make minimum wage and work for tips in Los Angeles one of the most expensive cities to live in and throughout the entire pandemic I kept lemonade insurance because it gave me confidence about my stuff you would think keys our stuff but there are so many loopholes about keys. I understand that there are probably a lot of people who try to take advantage of this but I’m not that person and I’m not going to pay $20 a month/$10 a month extra to have no deductible. Auto club offer is basically the same service and it’s much more reputable and defined. I can no longer recommend this service feel bad for all the people I have recommended the service to. Pretty much every time someone lost something in the hotel I would recommend the service to them sometimes I would even show them LemonadeInsurance on my phone

by Smori1224

LemonadeInsurance itself is great. It’s very easy, fast and convenient to get quotes and approval to buy an insurance policy, and the claim filing bot is also fast and easy to use…but then you play email tag for months and months with your claim “advocate” when something actually happens.

I have a pet insurance policy and my dog was recently diagnosed with a heart murmur, so I’ve had to file two claims so far…first one was a piece of cake…gave me false hope that this insurance company didn’t play games…but the second one is awful! They keep moving the goalposts on what’s needed to finish processing the claim and keep coming back and saying they haven’t received all the doctor notes and medical records even though both my vet and I emailed it to them multiple times. I filed this claim in June and now here we are in September. I’ve been following up the whole time and they apologize and say they just need more notes before they can process, but I’ve been told that several times now and always forwarded what they asked for and I’m still just waiting and waiting. How many different sets of notes do they need before they honor their policy?! Now I feel like I am stuck because my dog has been diagnosed with a preexisting condition, but if I could do it over again I would go with a different vendor. If they don’t pay out at the end of this then I will probably just go back to paying out of pocket. Why should people pay a monthly premium for nothing?!

by PossessedPakedPotato

in the process of trying cancel the pet policy i have on my dog. they rejected a claim for an appointment made AFTER the waiting period and then deemed it a pre-existing condition and ignored me trying to tell them that it’s not. they weren’t even open to a conversation about it and glossed over my attempts to discuss it. all they had to offer for customer service messages were apologies that i had bad experiences but no actual attempt at remedies for the situation. thanks for giving me anxiety attacks over my finances for weeks!!!! now i need to figure out where to get money for my pet’s medication since they’re trying to scam me on my refund too, even though i am well within the cancellation period set. i’ve heard great things about Lemonade, but i honestly can’t see why anyone would like this service besides the cute animations in LemonadeInsurance . please look into customer service and relations, it needs serious improvement. a real conversation would have probably kept my business with them, but if they treat me like nothing once they will definitely do it again. my disappointment is immeasurable and the last 3 weeks ruined.

by Nneka Joie

I filed a claim for loss of use. I’ve been dragged around for going on 2 weeks staying in an unusable apartment with nowhere to go because I’m desperately waiting for Lemonade to give me the insurance coverage that I’ve been paying for for over 2 years. They are just another greedy company looking for ways to not pay. When I first got Lemonade I saw a few negative reviews saying how they would hassle customers for recipes. I saved receipts. Now they’re telling me to put myself in a hotel and they “might” reimburse me if approved. I’m too smart for that because I know how good faith laws work. Be sure to Google the top tricks that claims adjusters use… because Lemonade adjusters do the same things (only in a nicer voice). If you have to file a claim be prepared to suffer a long wait and a manipulative battle with adjusters & customer service reps. Be prepared for pain & tears. Be prepared to be betrayed and feel used by Lemonade. That was my experience and thousands of others.

Also, I discovered that Lemonade has bots on Twitter that give them the same good reviews. They’ve somehow changed they’re SEO’s to all “positive” reviews and are hiding the bad ones. The most honest reviews are here on Apple.

by Stephens Jessica

So this is an update on my current situation with Lemonade which I’ll be canceling today so they still have not approved my claim they’re saying it’s closed yet when I go on LemonadeInsurance it says it was approved because they gave me a measly 250$In the beginning as a good faith as a they sayBut in reality it’s just so that they could say that the claim was approved so that they look good on themselves so I’m actually hiring an attorney and I’m going to sue them this is a joke company. when there adjuster came out he said he was gonna aprove everything now when I talk to Evan who was my claim adjuster, he should really just be an email Adjuster because he never even pick up the phone or Called or had any kind of human contact because he’s more of a robot so long story short he actually asked me if the adjuster got up on the roof which we all know is such a liability he didn't even know if the adjuster he sent out got on my roof. I had to pay two companies to come and do an estimate a detailed estimate a seven page estimate on my roof showing that it was the roof that damaged my home now I have a five-year-old that does not have a room and they still don’t care and I call every single day but today I’m putting my foot down I’m canceling I’m going with a legitimate company and I just don’t want this to happen to anybody else so please skip over Lemonade! And I’ll put an update after I take them to court

by Phillyjbomb

Worst insurance company and process ever. They hope you forget about the claims process and ignore the fact they don’t want to pay out a dime. I have used companies like State Farm and Geico in the past and they make things seemless and painless. These people want to call all my relatives and family and friends to harass them from paying out my claim. I have never had to deal with such a poor company in my life I asked for a supervisor and a week later they said they do not care and they can do anything they want to wait months to pay out on my claim if they will pay out anything. I was unable to live in my apartment because of the damage and Robbery but they refused to pay out for loss of use or anything for damages. At this point I am going to have to get an attorney and spend 8,000 dollars or more just to get a 30,000 dollar claim to payout and even then my attorney said they will have to pay out for bad faith or failure to pay claims on purpose in hopes you just give up. NEVER EVER USE THIS COMPANY YOU WILL BE SO SORRY AND YOU WILL HAVE TO SUE THEM FOR 50,000 or MORE JUST TO GET A PENNY FROM THEM FOR THEIR NEGLIGENCE. WHATEVER YOU DO NEVER OPEN OR USE LemonadeInsurance. THEY BLOCK YOUR NUMBER AND REFUSE TO TAKE YOUR PHONE CALLS AND SAY THEY WILL ONLY ANSWER IN EMAIL WHICH TAKES THEM DAYS ON END. DO YOURSELF A FAVOR AND USE A REAL INSURANCE COMPANY.

by Adam Cogsdell

My lab was diagnosed with lymphoma and it really hurt our family is more ways than just the sickness I didn’t have insurance, so as I’m paying for his treatment out of pocket, each week he has chemo and the week after he has blood work. I took out the most expensive plan lemonade offers for my SECOND dog ( terrier) bc of what we went through with my lab.. never again I told my self, would I be stuck in that bad situation where you may not be able to pay for treatment. After a few months of paying my premium my terrier had a health problem and the vets couldn’t find what it was for 3 weeks, she ended up hospitalized for a period and the bill was $1500 and under my lemonade plan it shows clearly what’s covered. This health problem was new so no way you could say it was pre existing. Lemonade dragged out my claim for 2 months always making excuses to not pay my claim, after all this I stilll paid my premium bc I trusted the process until they emailed me to tell me they are suspicious of my intentions to illegitimately try to hide my pets chemo treatment!!! I was stunned, how could you make the mistake of mixing up two dogs of different age, sex, breed, and name?! I emailed them back telling them “wrong dog” and they blocked me

by Keyan14

I had seen many many ads for Lemonade on social media and after seeing one about pet insurance I decided to give it a go and see what the rates would look like. My first thing was the information gathering experience. I get that they want to make insurance “fun” but it was just to the point of annoyance working with the AI to gather information. Things I have come to expect in high quality apps is simplicity and functionality. They could do more with simplicity and less with “fun”. Onto the quotes, pet insurance in and of itself is ridiculous for the price which I understood looking into this but I ran a home quote as well to compare to what I currently have through a brick and mortar agency here in town. Nowhere close in cost(almost double), less coverage and a higher deductible. So I have not had lemonade insurance but just want to give a review for those thinking that it is this unknown unicorn in insurance agencies. It isn’t, it sounds and feels just like any other insurance agency but with less personalization. Just do your research and talk to multiple agents/professionals and your insurance experience may not be “fun” but it will be easier and you will get a much better rate, which is the main goal.

by Contrahax

Signed up our 3 dogs for their pet insurance. Go to file our first claim for a basic ear infection visit and the process took so long because you can only file a claim via this slow crummy chat interface that’s only available on LemonadeInsurance and not on the web version. They ask you to manually enter every individual item and price from the receipt, then after making you manually enter everything under the sun (without allowing you to paste anything into their app! hire a UX designer!) ask you to send the full receipt anyways. There is absolutely no need for this chat interface asking questions after question when you are going to manually receive the full receipt from the vet anyways.

If it’s going to eat an hour of my time every time I take one of our dogs to the vet for a routine visit this is not worth it at all - cancelled all of our stuff through them after dealing with this bad experience. It seems like this company only optimizes to make signing up super easy, everyone is happy until you have to actually file a claim which is why it’s so highly reviewed. Insurance is worthless if you can’t actually use it - I would recommend avoiding this company.

by Crystalight😜

So my husband & I have been staying at his sisters since his surgery, she has a 1 level house and we have a 3 story condo so it’s easier on him to stay there. The other night a neighbor reached out to tell me that someone was trying to get into our house, thank goodness he managed to spook the person off while walking his dog (pit-bull). It got me thinking what if he had gotten in.. everything I/we have worked so hard for is in our house. So I decided to take a realistic look at my policy. Then I thought well let me check out the reviews see what others face when filing a claim... I’m sad to see what they’ve gone through & just how difficult it is to actually access the insurance they’ve paid for. Like pets needing medical care & being denied for pre-existing conditions, others not taking pictures immediately & being denied for it, others are denied for not having receipts, uhmm I don’t have receipts either. Literally the only receipt I have is for our new tv. It’s all so disheartening. Makes you wonder what’s the point. Well.. with all that said I’ve lowered my amounts significantly since I’m paying for something I’ll never get heaven forbid I need it. I’m going to start looking for insurance that has better customer satisfaction!! Oh yeah... & receipts.. I think it’s time to start saving receipts!!

by A. ShaDy

Lemonade is great until you actually have an issue. My rental house caught on fire and I had to move. Lemonades communication was awful and they did not get any inspectors to my place for 7-8 days which means I had to leave all of my belongings in a house that was marked uninhabitable with a big neon sign in the middle of the city. Worst of all when we showed up for the inspection, the landlords restoration company was already there gutting half the house! They had destroyed and thrown away an entire room full or furniture and clothes. Our claim advocate assured us she would get it worked out, but never did and we had to did through the trash for our things and are still battling with the landlords insurance to get compensated for those items since Lemonade did not cover them since they were gone at the time of their inspection. Now the restoration company is finally working with us to resolve the situation and Lemonade will not return either or our calls or emails for 2 weeks!! The only reason I’m giving two stars is because they did pay our claim fairly quickly, about 6 weeks after the fire. Most customer service sucked, but there was 1 decent human I spoke to twice Tannyn. Our claim advocate was reassuring but has not come through for us on the situation above.

by R0999

Great if it works for you. Horrible if 1 thing goes wrong. I spent 2 hrs trying to get a human contact bc in moving and tried to cancel the policy at the end of the month. Thought that's what I was doing and then they said it was canceled on that day and a refund was being sent to me thus leaving me without coverage the rest of the month. You gotta put in just the right words to get their phone number. Plus no ability to cancel ahead of time. So long being an adult and on top of things, you can only cancel day of.
Also they're cheapo nazis if you own firearms. I buy 1 expensive gun that's worth $2k and apparently they view me as a psycho and don't give the option to insure over $1500 for firearms as a political statement they no nothing about.
I'm not talking about crazy coverage but, if my house current down if like to be able to get $5k in firearm related coverage. I get the cost savings of limiting it for theft but why should that matter in an fire/flood/tornado and destruction event?
Cut the political BS. It's like them saying your crazy for owing over $20k of cars. Dude, 1 car can cost more than $20k. If you going to pick an arbitrary number then pick one a little bit higher...

by Dominic Krischke

I was really impressed with Lemonade when I first subscribed. I switched from my previous renters insurance, Jetty, which I HIGHLY recommend, because I loved that Lemonade was in app form, unused funds would be donated which is awesome, and I would be saving. Little bit of money each month. Well then I unfortunately had to make a claim when my backpack with laptop and iPad was stolen out of my car. I made the claim in APRIL! It took months for them to finally deny me. I had to constantly reach out and ask for answers about my claim. The only thing I can think of on my end that prolonged their investigation was when they asked for phone logs from me it took me a few weeks because I was busy with my best friend’s wedding and a few other things. I have them a few weeks later and then never heard anything for weeks. Then I find out they closed my case and my claim was denied. I will make sure to tell everyone to avoid Lemonade at all costs! Spend the extra few bucks and use Jetty insurance, I regret switching so much!

Update:

Seemingly a couple days after posting this i received an email saying my claim was approved. I changed my 1 star rating to 3 stars as thankfully I received the funds I needed, but the process took nearly 3 months and was extremely difficult and trying.

by Bridey’s Mom

I recently had a claim processed in my favor, but the claim process was horrible. You can only submit a claim via LemonadeInsurance , so if you don’t have a tablet, you can’t type your claim, you have to thumb it. You need to make a dual entry for every line item on your invoice: first you select the category the item belongs in (procedure? test? medicine? among other things) then thumb in the line item exactly. My claim got put into Lemonade Limbo because I simply had no idea what many of the line items were (neurological emergency), so I chose to submit it for human review. My claim got shuffled from one person to another; an app update erased part of the conversation thread in the chat; there is no way to talk to a human.

The insurance is fairly priced, and they ultimately settled the claim in my favor. But if you have a complex vet bill, be prepared to spend 1-2 hours using your thumbs on your phone to submit a claim, or wait a long time (28 days in my case) to have a human look at it. Submitting a claim may be easy for those who have other kinds of insurance, but for pet insurance it’s time-consuming and frustrating.

by Averi J.

Updated: This issue has been fixed and that’s good I really appreciate it, I do think there should be a system in place when you’re moving and need to update the address

When you move and you set up your new address with the automated system or “Maya”, it doesn’t do a transfer, kinda misleading. Instead It simply adds the address to the account, I just found out I’ve been paying for an address I don’t even live at since June. When I tried to contact support they told me to just go remove the address manually off of my account. I have no problem with that but when I asked about getting credited on my current address since I’ve already paid that money or reimbursement of some kind the basically ghosted me.

I’ve been speaking with a rep named Hannah I asked about the reimbursement on the 14th it is now the 17th and I still haven’t heard anything from lemonade. I know there’s covid delays but I was able to get a same day response to remove the 2 address myself but not with getting credit or reimbursement? That’s the weird thing to me.

by Mikel9876

Last year, I bought life insurance from a long, established multinational company. The process was a nightmare. I first attempted to get a quote online but the website directed me to contact their agent. Then, after speaking with the agent, I had to wait a few days for the agent to generate various prices based on different combinations of terms (5-15 years, 250k-500k). After I selected a specific term, I then waited a few weeks for the agent to ask another representative within the company to draft an insurance contract for me to sign. Overall, the process took 2 weeks and I spent hours playing phone tag with the agent.

Last month, I bought life insurance through lemonade and the whole process took literally 15 minutes. The lemonade app allowed me to toggle various terms to generate a specific price. The contract was immediately generated within seconds after I had selected a specific policy. Probably the best part is that I didn’t have to deal with and wait for an agent. Lemonade simplified the whole process and made it very easy and convenient—not to mention the rates are very competitive. I’m planing to switch my car insurance over to lemonade whenever it’s offered in my state! My only feedback is for Lemonade to offer flood insurance so I can switch my home + flood insurance over to lemonade.

by HeyNeenz

Renters insurance is one of those things that everyone should have but many people don’t. I didn’t for most of my adult life. But then I moved to LA and into a place that required it. Anyway, a few months after I started my policy, it’s fire season. What?! There’s a season for FIRE? Yes. Yes there is. And I ended up in an evacuation area. I’m scared, honestly. I just moved here and most of my stuff is new. Anyway...I reached out and asked a bunch of questions on LemonadeInsurance and they got back to me very quickly, assuring me I was covered and explained some details in a way that was really easy to understand. Everything ended up being fine where I was but it really took a load of worry off my mind that they answered by questions so that I understood everything.

I’m back in New York and have them here too. We have different weather issues here and they explained the coverage about flooding & water damage so that I knew exactly what it was and what it covered. Thanks, Lemonade team!

by Bananamarie

I have been telling EVERYONE about Lemonade. I don’t know how, but, getting insurance through your company is actually FUN! I have never had so much FUN doing a chore that typically involves a boring Q & A. LemonadeInsurance really made me feel like I was getting insurance through a friend. I smiled with the shout out to my horoscope sign after entering my birthday, I loved the “making lemonade” process when getting the quote, and (because I have a future date for the policy to start) I absolutely adore the countdown. I look at it almost daily and become even more excited for my move (and I really don’t like having to move so this is really helping). The use of unclaimed funds going to charity actually makes my heart melt. By providing freedom to choose what organization you would like to contribute to truly makes me feel like I am giving back in some way, and it is beyond noble and inspiring for you to use that money to help others turn lemons into lemonade. Also, your customer service has been impeccable. Every question I have had has been answered quickly and by a friendly representative of the company. I don’t know much about the insurance world, other than we need to have it, but, you make me want to work for you!!! Where do I sign up?

by GigiMarie3

I tell people about Lemonade all the time, you can’t beat the price and the customer service is truly incredible. I’ve been using their services for about a year and only recently did I actually have to file a claim. I had an unfortunate mishap of having my laptop stolen while out of town (!!!) and had to file it with my renters. Sarah at Lemonade was sooo helpful, so KIND and so understanding, as these situations are often really messy with a LOT of moving parts that can be completely out of your hands. My claim was handled quickly and seamlessly, and everything was as my policy laid out. I also found out this summer while traveling abroad that this policy covers you WHEREVER YOU ARE in the world! After comparing travelers insurance prices, which are incredibly expensive, I thought to just ask Lemonade because someone mentioned my renters might cover it and - it does! It is such a relief knowing that for $5 a month, I’m covered no matter where I am and without any hassle. Crossing my fingers I won’t have to file anymore claims, but even if I have to, I know they’re reliable and kind, unlike some other agencies I’ve encountered. I’m so happy with Lemonade and I really hope everyone joins them to keep their stuff safe!

by Aprilellice

I switched from Geico (paying $25 a month) to Lemonade because Geico’s customer service was so awful. I am still in shock a year later that renters insurance can be so cheap ($5?!) and my rate has never increased. No hidden fees, no shady business, just straight to the point. In past renters insurance has been so confusing. You have to scan through your contract and all the legal jargon and *hopefully* you can understand what is covered. The Lemonade app is the easiest app I’ve ever used and every single thing I could possibly need to know is just right there. Their virtual assistant even answers questions correctly. That has not happened in the history of any automated assistant to ever exist. I also love that they’re nonprofit and allow you to choose where your extra money goes that they don’t use. I luckily haven’t had to file a claim so I can’t speak to that process. But I can not recommend them enough. Fingers crossed that they one day add a car insurance option 🤞🏻

by Benejana

I am super impressed with Lemonade. This is the first year I had to buy renters insurance as a requirement from my apartment complex and honestly I knew nothing about renters insurance I just knew I didn't wanna pay an arm and a leg since I am a broke college student lol. I saw a Lemonade add on Instagram stating they had rates as low as $7.25 which was way better than the insurance our apartment complex wanted us to get priced at $40 a month. I didn’t think I would ever need to file a claim but after getting my car broken into the day after Christmas and having a bunch of things stolen, I was glad I had it. I was surprised how easy it was to file, basically it’s set up like you’re texting an agent and they do they rest of the work in less than 15 minutes. I recommend this to all my friends and anyone needing cheap but great insurance.

by Battistak

I switched to lemonade just a few months ago and LemonadeInsurance is so easy to use and so well designed. I’ve never had to use my renters insurance but my car was broken into and my backpack and overnight bag with probably some of the most expensive items I own were stolen. I also have a broken leg and it’s been a hell of a few weeks. Filing the claim couldn’t have been easier and I had the deposit just a few days later. They were not only responsive but hilarious and relaxed about the whole thing, which was so nice given everything that’s happened lately. It was a great experience and I could not recommend them more highly. Thank you so much, Lemonade! And so many props on the ux/ui 👌😍👌

by JustineSl

I’m not on to write reviews but I really was inclined to because of my own personal experience. Since day one of purchase I was impressed with the easy straight forward policy process. I recently placed a claim due to a water leak and became displaced due to extensive damage. Immediately assigned a claims adjuster. Reese at Lemonade contacted me and was empathetic to my situation, he provided clear instructions of policy coverage and provided me with immediate funds to help cover temporary living and meal expenses during restoration period. He made sure to always be readily available when I had a question or just to check in and give me assurance lemonade was here for their customers. Under these unfortunate circumstances, I’m so thankful to Reese and the entire Lemonade team. This company stands by their product, their members, and their charities!!!

by Lucas Mckane

I was involved in a multi unit house fire. Most of my things were smoke damaged and I had to throw away pretty much everything but a few sentimental items. From the first day of the fire, Ashley M. from lemonade set up a hotel for me to stay at. From there, they sent out an investigator to review everything that was damaged at my place. Everything went very well and smooth, and lemonade kept me updated over the month period it took to get everything figured out. Lemonade fully paid for all of my food and hotel stay until I figured out a new place to live. They worked with me and were very professional throughout the entire process. I would highly recommend lemonade. Knowing that I will be taken care of for any future unknown disasters or accidents is very comforting. Thank you guys!

by Jennab522

Like a lot of others, I moved into an apartment that required rentals insurance before I was able to sign the lease. I frantically googled rental insurance and it was honestly the best split decision I’ve made. The pricing is competitive and I’ve had it for almost 2 years and just filed my first claim that took no joke 9 seconds to be accepted. The whole claims process begins in a messenger like chat and you tape a video and submit a receipt of the items stolen along with the police report number. No back and forth phone calls, just a chat that you can revisit later if say you need more time to find receipts to send over. It was incredibly fast and the whole thing was seamless and made my anxiety go from 10 to zero. Thank you so much lemonade! Don’t question getting it, just do it!!

by Rayne5656

I recently got a new apartment and needed renters insurance. I dreaded messing with it because it was yet another expense to mess with. I went to find a company today and something drew me to Lemonade (maybe it was the name and hot pink logo, shout out to the marketing peeps)!

Anyway, it gave me quotes within seconds and LemonadeInsurance is one of the best I’ve ever seen. They made it so much fun and easy and I got all set up within seconds. I sent my paperwork to my dad for him to see and he said “Lemonade? Lol.” I told him don’t knock it until he tried as he owns many rental properties. When something is really cool, I want to share with others about it! If you’re reading this and curious about going with this company - I say definitely do it! Also they give money to charities which says a lot about the people this company. Anyway, shout out from Texas and I’m happy to be a new customer!!! Yay

by Patricio B.

I'm writing this review to commend Reese in his handling of my recent water damage dilemma. My apartment in New York experienced a water main burst followed by 12 hours of ceiling, wall, and light fixture leaks. It was an absolute disaster. Not only was the Lemonade interface easy to navigate during an extremely stressful time, the prompts, guide, and call (within thirty minutes no less) left me completely empowered to handle the situation. Reese was extremely helpful, wired me $500 to start to fix the situation immediately, and through the subsequent week helped me get back on my feet. I am so grateful to Lemonade for guiding me through a foreign process during a stressful period. This product is a life changer and I do not know how I would've endured rebuilding, throwing out half my stuff, and starting over without this team. Thank you so much!

by Dushko89

TLDR of my review: easy sign up process; seamless claim experience; exceptional support.

I hate the insurance industry. I just treat it like taxes. Just another obligation you have to pay for, and low expectation of what’s to come of it. I was really happy to find Lemonade when I moved in to my new apartment. Their sign up process was so easy, few clicks, after a few mins I was done. I was just happy I didn’t have to spent a ton of time trying to get insurance, and moved on with my day and life.

Then many months later, I got my phone stolen. I was devastated as I didn’t have phone insurance. Who would have known Lemonade would come to the rescue?! Filing a claim was easy. They use AI messaging for submitting a claim which was seamless. Then I uploaded a quick video explaining the incident. A day later support representative reached out requesting additional documents.

Support isn’t something I expect from an insurance company, or an early technology company to get right. I was so impressed with their level of support. My support rep Michael Aram was so responsive, efficient, and he answered my questions clearly, and to the point. He was also very personable and human.

Lemonade is what insurance should look like in this day and age. All the other insurance companies are stuck in the 80s or something.

by Kprobinson

We had a horrific situation which displaced us from our dream home turned nightmare. I reached out to Lemonade to see if there was anything they could do to help us?! My first answer was the expected “I’m sorry that’s not covered.” However, Gus said “you know what, send me what you have to substantiate the claim and let me run it up the ladder.” So, I did. Next thing I know, I get an email from Gus telling me that due to my circumstances that this would be covered! I almost fell outta my chair! Seriously!! Everyone had told me that their insurance companies had declined similar claims due to them not being covered. Gus immediately kicked into high gear as he “really wanted to start reimbursing me.” I’m sorry. What??!? The very next day, I had my first reimbursement. I was stunned, and thought this was just “the honeymoon period” and I’d eventually experience one of the nightmares experienced from other companies. It never happened. I would submit receipts and the money was back in my Acct the very next day. I honestly think I just lucked out getting Gus. However, credit where credit is due, Lemonade, although the name makes you think “small potatoes” is anything but!!!
Thank you! Thank you! Thank you. Especially you Gus: Thanks for making me feel like I was the only client that Lemonade had. Mad respect.

Sincerely,

Kpr
(Kevin Parker Robinson

by Rigadoohaus

I have to say this is hands-down the best experience I’ve ever had with a property and casualty insurance company. Signing up as a breeze, although the process of uploading your items first is a bit cumbersome, the chat bot could be done away with as well. As someone who has been to the claims process it is really simple to get your claim started, with no issues on the user experience side, and then even further, which was a surprise, There is a human at the end of the line who handles your claims process and if you were truly really organized and have all of your receipts and ducks in a row and no the coverage, you should not have any problems with this company.