H-E-B Go Status
Published by H-E-B on 2023-08-31 With the app, you can scan and bag your own items as you shop, make less contact
with others, and save time at checkout in any lane.
Get started by launching the
application at an eligible *H-E-B location, then log in with your HEB.
Are you having issues? Select the issue you are having below and provide feedback to H-E-B Go.
problems reported in the last 24 hours
Reported Issues: 6 Comments
By Terrence Rigney 8 months ago
At the Huuto store on Gattis School the app won't recognize the location. Other people are using the app but some of get "your not on an HEB" error.
By JFerren 11 months ago
I am having the same problem as the two other users. The app worked fine for years until about three weeks ago. Now, the screen just constantly refreshes when trying to login. I have an iPhone 14 Pro and even tried wiping and reinstalling the app. My husband installed the app from scratch on his iPhone 11 Pro Max and it does the same thing. Based on the last app update date, maybe the last revision caused issues? Please fix the problems - I really miss being able to use this function!
By Kevin Green 11 months ago
I have the exact same issue as Nikki Robertson-Griffin. Mine is IPhone 14 pro max.
By Dr. Nikki Robertson-Griffin 11 months ago
Hello. My HEB Go app is no longer working. I have deleted and installed the app several times. I have completely shut off my iPhone 12 and powered it back on again. I have turned off my VPN. I have connected to the store's WiFi. All updates for the iPhone are current. None of these actions has resulted in the HEB Go app working as expected. When I open the app, the screen starts blinking, and it looks like someone is swiping down on the app. Try again is stated in blue at the top of the app. Eventually, the app will come to a screen saying it has timed out. I have tried signing in with a different username and password with the same results. Surprisingly, my spouse has the same phone as mine, and their app works as expected. Your assistance with this matter would be greatly appreciated. Nikki
By Angela Nicholson 1 year ago
How can I turn the music off on the app?
By Melissa Taylor 1 year ago
Plays annoying music that won't stop no matter what I do, logout, close app etc, nothing works. I have to restart my phone to get it to stop. This started about 3 weeks ago. I have a Samsung S10 Android
Common dislikes about H-E-B Go app
- Produce barcode printer not working
- Random scan checks every time
- Long lines on New Year's Eve
- Difficult to set up an account
- No partner perks
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Common H-E-B Go Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot H-E-B Go app on iOS and Android devices. Solve all H-E-B Go app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at H-E-B, developers of H-E-B Go.
75% Contact Match
Developer: H-E-B
E-Mail: [email protected]
Website: Visit H-E-B Go Website
With HEBGo , you can scan and bag your own items as you shop, make less contact with others, and save time at checkout in any lane. HEBGo will track your items as you shop, and you can add or remove products before finalizing your purchase. Get started by launching the application at an eligible *H-E-B location, then log in with your HEB. com credentials or create a new account. Use your mobile device to scan your items as you place them in your cart or bag. At self-checkout, the kiosk screen will guide you through the checkout process. When you’re done shopping, head to self-checkout. Pay as you normally would, grab your receipt and go! Or if your store has an H-E-B Go kiosk, check out by scanning the kiosk’s code and paying with HEBGo .
