H-E-B Go app not working? crashes or has problems?

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10 User reports:
App has problems
 User reports 10

⚠️ Most reported problems ⚠️
Something else
44.4%

Connection
27.8%

Not working
22.2%

Account
5.6%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of H-E-B Go Problems 🔥

- Produce barcode printer not working

- Random scan checks every time

- Long lines on New Year's Eve

- Difficult to set up an account

- No partner perks

📋 8 Reported Issues:

J
JOHN MITCHELL 2025-02-12

Since 11 Feb, I get an "ERROR - Unable to complete request. Please try again." when I try to login.

H
Hadley Hughes 2024-05-30

My app is not recognizing my location Austin 9 at burnet road and Koenig lane as an HEB go store even though we are and the app works for my coworkers. It just doesn’t show our store as one of the locations.

T
Terrence Rigney 2023-09-08

At the Huuto store on Gattis School the app won't recognize the location. Other people are using the app but some of get "your not on an HEB" error.

J
JFerren 2023-06-07

I am having the same problem as the two other users. The app worked fine for years until about three weeks ago. Now, the screen just constantly refreshes when trying to login. I have an iPhone 14 Pro and even tried wiping and reinstalling the app. My husband installed the app from scratch on his iPhone 11 Pro Max and it does the same thing. Based on the last app update date, maybe the last revision caused issues? Please fix the problems - I really miss being able to use this function!

⚠️ Troubleshoot | Report Issue ⚠️
K
Kevin Green 2023-05-27

I have the exact same issue as Nikki Robertson-Griffin. Mine is IPhone 14 pro max.

D
Dr. Nikki Robertson-Griffin 2023-05-19

Hello. My HEB Go app is no longer working. I have deleted and installed the app several times. I have completely shut off my iPhone 12 and powered it back on again. I have turned off my VPN. I have connected to the store's WiFi. All updates for the iPhone are current. None of these actions has resulted in the HEB Go app working as expected. When I open the app, the screen starts blinking, and it looks like someone is swiping down on the app. Try again is stated in blue at the top of the app. Eventually, the app will come to a screen saying it has timed out. I have tried signing in with a different username and password with the same results. Surprisingly, my spouse has the same phone as mine, and their app works as expected. Your assistance with this matter would be greatly appreciated. Nikki

A
Angela Nicholson 2023-05-08

How can I turn the music off on the app?

M
Melissa Taylor 2023-04-22

Plays annoying music that won't stop no matter what I do, logout, close app etc, nothing works. I have to restart my phone to get it to stop. This started about 3 weeks ago. I have a Samsung S10 Android

Showing 1-8 of 8 reported issues:

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Common H-E-B Go Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. H-E-B Go iPhone Issues and Solutions

  2. H-E-B Go Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: hebgo@heb.com

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Developer: H-E-B




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