Contact H E B Go Support

I get to work at 5 at 7 usually eat a snack used to not be a problem because I would just go to self checkout. Now since this pandemic they have been taking care of customers above the partners so they don’t open the self checkouts until 8 forcing me to get this app and put my card information online which I expressed to my manager my concerns about such nothing was done. So they are forcing me and my whole store to use this app if we want to shop at all before the store opens and risk exposure and the app won’t even give me my valued partner perks so not only am I being forced to put my card information online Unless I want to risk exposure I’m basically throwing money away by them not letting me use my partner perks, supreme level of underappreciation being directed towards those risking getting sick to keep people fed and going to the most frequently visited locations in a time like this.

This app feels like watching the movie Catch-22. Nothing but problems trying to get started. Starting with setting up an account. Choose a password: must have at least 8 characters, must have at least one number, and cannot have spaces. Uhhhh…no. No where does it tell you that you must also have a character. No where does the error message tell you you must also have a character. Ok password done. Now HEB has all your info and can email glad to you, great. Just try to use the app, now you are told YOUR HEB, the only one you have in town, does not support this app. Go to another HEB, BTY…you will need to guess which one does support the app. I just erased the app and went to Whole Foods.

the concept is wonderful, but the final result is dumb. price discrepancies, coupon problems, you name it.. if just one thing comes up that requires assistance, the entire idea of h-e-b go is effectively ruined. they can’t even “suspend” a transaction like they can on a typical register. the whole system is effectively foreign to the REST of their systems! If something goes wrong, you get to unbag all your stuff and either rescan everything or just go through a regular line and have it done by someone that works there! a totally stupid, utter failure. it’s fine if you just get a single item or two with no coupons, AND no price discrepancy, otherwise you might as well just get in a line. you’ll end up taking twice as long with h-e-b go... so just say NO to h-e-b go!