H-E-B Go Reviews

by Angent Cooper

HEB is really falling behind by not accepting Apple Pay. HEBGo seems like a great concept, but manually typing in your sensitive card information is archaic and unsafe. Mobile payments are far more convenient and secure. Plus, with the new Apple Card that has been released, cardholders get more cash back when shopping somewhere that accepts Apple Pay. I love HEB, but I’ve been recently giving my business to Sprouts and other locations that actually take Apple Pay and will probably continue to do so until HEB can catch up with the times either at checkout or on HEBGo.

Please accept Apple Pay. I’d choose HEB over anywhere else if you’d adopt it. Read the forums online; there are a lot of people who feel the same way.

Thank you!

by Atoku

HEBGo rang up the correct total but showed quantity zero for any item with more than one unit scanned or input numerically. Partners now spot check and the entire Go order got scanned and rung up again at the checkout line for exactly the original dollar amount. What is the point of self scanning your entire basket if a manager paws through the whole order with bare hands and has to refill your shopping bags? If we had politely accepted the manager’s offer to add the “missing” items to our order we would have paid for all of the multiples twice.

by I Meant What I Said

I get to work at 5 at 7 usually eat a snack used to not be a problem because I would just go to self checkout. Now since this pandemic they have been taking care of customers above the partners so they don’t open the self checkouts until 8 forcing me to get HEBGo and put my card information online which I expressed to my manager my concerns about such nothing was done. So they are forcing me and my whole store to use HEBGo if we want to shop at all before the store opens and risk exposure and HEBGo won’t even give me my valued partner perks so not only am I being forced to put my card information online Unless I want to risk exposure I’m basically throwing money away by them not letting me use my partner perks, supreme level of underappreciation being directed towards those risking getting sick to keep people fed and going to the most frequently visited locations in a time like this.

by TimeWolf

HEBGo feels like watching the movie Catch-22. Nothing but problems trying to get started. Starting with setting up an account. Choose a password: must have at least 8 characters, must have at least one number, and cannot have spaces. Uhhhh…no. No where does it tell you that you must also have a character. No where does the error message tell you you must also have a character.

Ok password done. Now HEB has all your info and can email glad to you, great. Just try to use HEBGo , now you are told YOUR HEB, the only one you have in town, does not support HEBGo. Go to another HEB, BTY…you will need to guess which one does support HEBGo . I just erased HEBGo and went to Whole Foods.

by CatalystTGJ

the concept is wonderful, but the final result is dumb. price discrepancies, coupon problems, you name it.. if just one thing comes up that requires assistance, the entire idea of h-e-b go is effectively ruined. they can’t even “suspend” a transaction like they can on a typical register. the whole system is effectively foreign to the REST of their systems! If something goes wrong, you get to unbag all your stuff and either rescan everything or just go through a regular line and have it done by someone that works there! a totally stupid, utter failure. it’s fine if you just get a single item or two with no coupons, AND no price discrepancy, otherwise you might as well just get in a line. you’ll end up taking twice as long with h-e-b go... so just say NO to h-e-b go!

by ITonee

The idea of an app that saves you time is great. Unfortunately, the execution needs a little work. HEBGo will ask you several questions like "do you have coupons" amongst other questions but you have to answer the same redundant questions on the kiosk as well. This does not necessarily same you time and is frustrating. Also, the "checkout" button on the kiosk screen is not very obvious forcing you to search for it. Please HEB, simplify HEBGo to speed things up, (like Sam's Club self checkout app).

by Rdwngfn

It’s a nice concept and glad my closest store has the H‑E‑B Go terminals, but the execution needs a lot of work. The Go app needs to have more of the My H‑E‑B features incorporated, like the clipped coupons and shopping list. It’s annoying having to switch back and forth between the two apps to see your list and then back to scan the items. Clipped coupons from My H‑E‑B won’t scan when checking out in the Go. I lost over $8 in discounts from coupons and ended up buying more than I really needed at the time because the savings wouldn’t register on the system, even the paper coupons would be applied. The partner and manager couldn’t figure it out. Like others said the checkout process is very haphazard. The process is minimally faster than going through regular checkouts at times.

by EmilyBoice

I love the idea of this. No one slows you down. If you have just a couple things to grab and your own tote, it’s great. If you have more than like 6-8 items, HEBGo is slow to scan items. It scans produce stickers lightning fast tho and doesn’t let you fix it (if it sees something twice because you didn’t have it focused on the right barcode BEFORE you hit scan). And I would LOVE a place out of the way where you could scan items and bag them up in your own bags, away from everyone else. I usually go to the vitamin aisle but it seems like with covid you are always in the way of someone no matter where you go to scan and bag.

by Thumms

I like the idea of your service, and use it all the time. However, you need to add the ability to search for items previously purchased on e-receipts. Having to scroll through a hundred receipts to find out when I bought something, and what I paid for it, is a joke.

You also need to incorporate your coupon app with HEBGo so that anything I buy that has a coupon, automatically gets clipped and deducted from my bill. Otherwise I waste tons of time trying to see if what I’m buying has a coupon.

Another thing is the process of scanning physical coupons needs to be part of HEBGo . There’s no reason why you can’t make HEBGo scanner read coupons, especially H-E-B in-store coupons.

Lastly, the terminals are ridiculously slow. I can check-out at Sams Club in 5 seconds as I walk towards the exit. At H-E-B, I’m stuck at a terminal to do what should be fully automated into your app. I should just have to walk up to someone standing by the exits and show them a barcode on my phone for them to scan, just like Sams Club. Easy Peasy Lemon Squeezy.

by Rrmjw920

HEBGo works as advertised and I love using it. The only problem is that in the midst of a world-wide pandemic the latest update requires me to touch screens more often than it used to. I used to be able to scan and go without touching the screen at all. Now I have to touch the screen 4 or 5 times every time I check out. It even makes me touch the screen to say I don't have coupons when I just did it on my phone. It's a really frustrating update that makes me less comfortable shopping at my favorite store. Without the update this review would be 5 stars.

by ARiv1

The HEB Go app is a nice thought, but the Scan and Go app and checkout process at Sam's Club just works better. For example, HEBGo doesn't scan UPC codes on clearance items, so you have to go to a register staffed by a cashier, making HEBGo useless on trips when you're buying a clearance item. At HEB, you can use HEBGo to pay, but just when you think you're done checking out, the attendant has to come over and scan your items again. After she does that, you have to interact *again* with the touch screen to say that you're done, which seems like an extra, unnecessary step. I guess when the attendant scans your items, it prevents "inventory shrinkage," and is similar to Sam's where you have to have your receipt and a sample of items scanned on your way out the door, but so does everyone else at Sam's. In contrast, at HEB, the process just seems awkward and doesn't really save any time compared to just using the standard self checkout terminals.

by Laura78613

I hadn’t used HEBGo in a while because my cell signal strength in the store was always very poor. I tried again yesterday and it worked very well. The credit card I had in there was expired though and I didn’t find that out until I was at the Go register. After I scanned the register barcode, it gave me an error and said my credit card was expired. It would be helpful if HEBGo checked the expiration date and gave a warning when you opened it. Also, I got garlic which is charged in quantity. It would be nice if I could just add something like that instead of going back to produce & printing the stickers from the weight register. Everything else worked great.

by Ronnie2492

HEBGo is a breeze to use to get in and out of the store and beat the lines that can build at the express lanes also. I only have one problem is when using it at select stores there isn’t any reception in certain areas of the store that makes it a difficult task to scan items and usually have to wait until I’m near the checkout areas or in a different area of the store and that can get confusing making sure all items are scanned so at the end of the day you have to check tour scanned list to each item in the cart to make sure nothing was missed. All in all an amazing app and another form of convenience to make grocery shopping a breeze.

by Adam Dylan Ramon

At first I wasn’t sure if all products would be available to be scanned and or registered to the system, but sure enough, they all were. Aside from the produceBarcode printer not working, it was all very seamless and quick. An employee did have to assist me at the end. And what she did was questionable. She said she had to rescan three items. I asked, “As in, re-scan items?“ she didn’t answer me, and to my best guess, it was some sort of theft prevention tactic. Assuming people put things in their bag without scanning it. If that’s the case, I understand. I just hope that doesn’t have to be done each and every single time. Because that would completely defeat the purpose.

by Don Juan De San Anto

After forgetting my wallet the nice lady at the checkout suggested downloading HEBGo. I of course did not. After forgetting my wallet for the 2nd day in a row. The same young lady and store manager happily walked me through the process. I was able to scan my items and check out! I had to have my wife send me a pic of my debit card to complete the process but now I am good to go....unless I happen to forget my phone too🤦‍♂️.

by I Have A Daughter

I love H-E-B to go. I hate standing in lines so it works great for me.

Suggestion: make the coupons work in HEBGo . Should not have to go between apps and some coupons would not scan in my H-E-B. I now it is new but it has some kinks.

H-E-B is doing a great job, glad to see continued improvements and the plans that were in place for pandemic. Maybe one of your leaders could help the government!

by Bobbye Leigh

I have been shopping at H-E-B for 15 years or better and upon getting the opportunity to work here, quickly joined as a Partner, and have been just as impressed with HEBGo as I am with my every day shopping experience and work life! HEBGo is so so useful… both as a customer to ease my shopping experience and as a Partner to expedite checking out after a shift or during breaks. Just as impressive as every other aspect of this company! Well done H-E-B AGAIN! ❤️

by MatthewG-SATX

Had to pick up a few essentials on New Years Eve morning. So did everyone else who lives in the area - and I mean each and every single inhabitant was present and accounted for - ALL at HEB at once!!! The lines were over an hour to checkout.

A very thoughtful employee, David in produce, recommended the HEB Go app and briefly explained how it worked. With that info, I was able to check out with my five essential items in leas then five minutes - and that includes installing new app and setting up account.

This is a HUGE WIN!!! Thank you David and thank you HEB app developers 👍👍👍

by Texassturedman

Update: I used to love HEBGo, but it isn’t as great as it was in the past. Every time I go in I get a “random” scan check. I understand the checks are to prevent theft/mistakes, but a check every time seems to defeat the purpose of scan and go. My issue with the checks is it happens every time I go in. Sometimes the cashier is good and available, but sometimes not so good or available. If you are looking for a contactless experience because of COVID HEBGo isn’t going to give you that.

I still use HEBGo . I still prefer it to the registers, but not as good as it was in the past.

by EBJ1999

As a member of the HEB family, I can without doubt say that this is by far the most innovative advancement HEB has made within the field of eCommerce. It eliminates all the stress of waiting in lines with customers and being bothered on your allocated breaks/lunches by giving control to the partner that has taken the time to download HEBGo on their phone. I hope to use HEBGo more within the years of service I plan to contribute during my tenure at one of Texas’ greatest companies and the best private business to work at in the United States of America.

by Dave4jc

I never got an email copy of my receipt, so I went into the receipt area of HEBGo and found a complete copy but I tried to share it using gmail app and all I received in the email was partial receipt screen shot of what was visible on iPhone screen. Not the complete receipt. I tried a copy with same results. I hope you will fix soon. I need a complete receipt. A highly requested upgrade is to add coupons without having to log into a Register in store!! How inconvenient to use express app then wait in line for a register!

by MikeW2k

I like it. Saves a ton of time. Today my iPhone kept popping up a message that HEBGo wanted to use Bluetooth and my options were “Close” and “Settings”. The message continued to pop up over and over and over. In fact I noticed it popped up after every item I scanned. Instead of Close, I chose settings and it just took me to the Bluetooth settings menu. This became so annoying

I realized I had my Bluetooth turned off, so I turned it on and the message went away. So yeah, developers, please let me use HEBGo with Bluetooth turned off and without the annoying pop up

by AzariasRN2008

I always dread going to the grocery store when the store is packed on weekends. You end up practically wasting and entire afternoon shopping. That was until HEB Go rolled out. Now you just have to navigate the store for what you want, then just hit the teal checkout and walla! You are out the door! No checkout lines to waste away waiting in.

THANK YOU HEB! Please keep this service!

by Physical Challenger

I despise grocery shopping but HEBGo has made it SO easy. I initially thought I would only use it if I was picking up a small 5-10 items but I’ve come to enjoy using it for a full trip. It’s so nice to scan items once, put your items in the bag and head for checkout. No standing in line, loading onto counter, and reloading into cart. What’s not to love?!

by Elegantwino

When checking out with HEBGo it requires a cashier to approve my age before allowing me to finalize payment. The cashier uses a fingerprint reader on the kiosk. How about linking my fingerprint and age verification to the system to allow me to check myself out without the added labor of a cashier? Also we need to figure out how to link the H-E-B shopping list app with the Go app.

by Gbtusa

As I walk through the store with my 5 year old talking away I can scan & bag exactly the way I like and get out, loaded in the car and on my way. Love HEBGo!
Have only had a few instances where reception in the back of the store has been less than desirable but I’m not sure that’s not a Sprint issue so 5 Stars all the way.

by Myohmy297

I’m not a fan of HEB in general but since I have no access to other grocery store options besides Walmart, this is where I go. But seeing HEBGo I thought let’s try it. It was awesome except for having to weigh fruit/veggies at the kiosk but mine has since added the scales in the dept. Now...I can be in and out without having to deal with checkers or baggers. Best thing ever!!

by AustinDan

My H-E-B stores are so crowded at the registers that I never want to go shop unless I have to buy lots of items. Now with the H-E-B app, I can literally just run in and check out on the kiosk. Fast and no more waiting. App is easy and intuitive. Only downside: eventually more people will start using this and I won’t be able to check out as fast.

by K-LOVE Raul

Getting in and out of the grocery store has never been easier. Just scan the items as you shop. Skip the lines, Click checkout at the kiosk, show your digital receipt, and bam done. I love the look on people’s faces when they’re waiting in line and they see you just walk right out the store. I flash my phone, tell them “H-E-B Go” and smile.

by Extram55

I really enjoy HEBGo because I’m able the pack my own bags as I shop. Checking out is a breeze with no lines. My only suggestions:
1) program in a way to remove an item already scanned.
2) add a shopping or lookup feature to locate an item while shopping