Chase app not working? crashes or has problems?

Chase Status

Accept Credit and Debit Card Payments On the Go Chase Mobile Checkout–PLUS
allows you to accept credit and debit card payments with your smartphone or
tablet wherever your business takes you in Canada. All you need is a Bluetooth
enabled mobile device with the Chase Mobile Checkout–PLUS app as well as a
Chase merchant account and supported PIN Pad to experience the benefits of our
newest mobile payment processing solutio.

I have a problem with Chase

Are you having issues? Select the issue you are having below and provide feedback to Chase.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with Chase Mobile Checkout Plus? Report Issue

Common Chase Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Chase app on iOS and Android devices. Solve all Chase app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Chase iPhone Issues and Solutions

Chase iOS app crashes, not working, errors
Chase iOS app network issues
Chase on iOS has black/white screen

Chase Android App Issues and Solutions

Chase has errors/crashing/not working
Chase server network connectivity issues
Chase has black screen

Chase iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Chase app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Chase app crashes or not working on Iphone (iOS):

Close and restart the Chase app on iPhone
Update Chase app to the Latest Version for iOS
Uninstall and reinstall Chase iPhone app
Update your iPhone to the latest iOS version

Fix Chase on iPhone unable to connect to server/internet connection issues::

To resolve Chase network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Chase black/white screen (blank screen) on iPhone:

Follow the Chase iOS app troubleshooting guide Here →

Chase Android App Issues and Solutions

Fix Chase not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Chase app issues:

Force Stop the Chase App
1. On android, goto "Settings" » click Chase app. » click "Force Stop".

Update Chase to the latest version on PlayStore

Clear Chase App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Chase app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Chase.

Fix Chase unable to contact server/ Chase internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Chase » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Chase » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Chase on android.

Solve Chase black/white screens issue on Android:

Follow the Chase android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JPMorgan Chase & Co., developers of Chase.

100% Contact Match

Developer: JPMorgan Chase

E-Mail: [email protected]

Website: Visit Chase Website

About this app

this app Mobile Checkout–PLUS allows you to accept credit and debit card payments with your smartphone or tablet wherever your business takes you in Canada. • Enhance your customers' experience by accepting all major CHIP and PIN contact and contactless credit cards and Interac debit cards on the go. • Streamline the checkout process with an image-based catalog that allows you to select the right product or service every time. • Simplify your daily business activities by searching for specific transactions, viewing reports, processing voids/refunds and keeping up with your merchant account – all from your smartphone or tablet. • Available with end-to-end encryption and tokenization technology, at no additional cost to you, to help secure cardholder data. With this app Mobile Checkout-PLUS, you're ready to grow your business on the go!