Enki app not working? crashes or has problems?

Enki Status

Enki, le langage universel de la maison connectée LEROY MERLIN Votre maison
se connecte à VOUS ! POURQUOI CHOISIR ENKI ? Une seule application : vous
pilotez des produits de marques différentes. Simple d’utilisation :
contrôlez vos objets connectés par smartphone, à la voix grâce aux
assistants vocaux Google Home ou Alexa.

I have a problem with Enki

Are you having issues? Select the issue you are having below and provide feedback to Enki.

User reports:
App has problems

User reports 22

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

59.1%

27.3%

Account

4.5%

Connection

4.5%

Reported Issues: 1 Comments

By Stephanne 6 months ago

Hi. My enki app is not log in again, I tried to restart my cellphone and clean all cache but don't work.

Have a Problem with Enki? Report Issue

Common Enki Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Enki app on iOS and Android devices. Solve all Enki app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Enki iPhone Issues and Solutions

Enki iOS app crashes, not working, errors
Enki iOS app network issues
Enki on iOS has black/white screen

Enki Android App Issues and Solutions

Enki has errors/crashing/not working
Enki server network connectivity issues
Enki has black screen

Enki iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Enki app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Enki app crashes or not working on Iphone (iOS):

Close and restart the Enki app on iPhone
Update Enki app to the Latest Version for iOS
Uninstall and reinstall Enki iPhone app
Update your iPhone to the latest iOS version

Fix Enki on iPhone unable to connect to server/internet connection issues::

To resolve Enki network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Enki black/white screen (blank screen) on iPhone:

Follow the Enki iOS app troubleshooting guide Here →

Enki Android App Issues and Solutions

Fix Enki not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Enki app issues:

Force Stop the Enki App
1. On android, goto "Settings" » click Enki app. » click "Force Stop".

Update Enki to the latest version on PlayStore

Clear Enki App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Enki app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Enki.

Fix Enki unable to contact server/ Enki internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Enki » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Enki » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Enki on android.

Solve Enki black/white screens issue on Android:

Follow the Enki android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Leroy Merlin France, developers of Enki.

100% Contact Match

Developer: enki.com

E-Mail: [email protected]

Website: Visit Enki Website

About this app

C’est parti pour créer des scénarios qui s’adaptent à votre rythme de vie et à celui de votre famille. this app simule une présence en votre absence et met à jour votre journal de bord. Simple d’utilisation : contrôlez vos objets connectés par smartphone, à la voix grâce aux assistants vocaux Google Home ou Alexa. Retrouvez les fonctions essentielles de vos objets connectés dans l’application this app. Utile au quotidien : scénarisez vos objets smart home selon vos envies. Régulièrement la liste des objets compatibles et des nouvelles fonctionnalités évolue ! Une seule application : vous pilotez des produits de marques différentes. Vos lumières s’allument progressivement pour un réveil en douceur. Retrouvez tout l’univers this app dans vos magasins LEROY MERLIN et sur this app-home. com : comparez les produits this app pilotables avec l’application et tous nos objets connectés, et demandez conseil à nos équipes qui vous aideront à choisir la solution la plus adaptée à vos besoins.