Enki app not working? crashes or has problems?

Enki Status

Last Updated on 2021-08-02 by Leroy Merlin France

I have a problem with Enki

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98 User reports:
App has problems

User reports 98

⚠️ Most reported problems ⚠️

43.4%

Not working

34.3%

Crashes

8.1%

Connection

6.1%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 1 Reported Issues:

Stephanne 2023-10-29

Hi. My enki app is not log in again, I tried to restart my cellphone and clean all cache but don't work.

Showing 1-1 of 1 reported issues:

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Common Enki Problems & Solutions. Troubleshooting Guide

Table of Contents:

Enki iPhone Issues and Solutions

Enki iOS app crashes, not working, errors
Enki iOS app network issues
Enki on iOS has black/white screen

Enki Android App Issues and Solutions

Enki has errors/crashing/not working
Enki server network connectivity issues
Enki has black screen

⚠️ Troubleshoot | Fix Now in One Click

Enki iPhone Issues and Solutions

How to fix Enki app crashes or not working on Iphone (iOS):

Close and restart the Enki app on iPhone
Update Enki app to the Latest Version for iOS
Uninstall and reinstall Enki iPhone app
Update your iPhone to the latest iOS version

Fix Enki on iPhone unable to connect to server/internet connection issues::

To resolve Enki network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Enki Android App Issues and Solutions

Fix Enki not working on Android, crashes, errors or is unresponsive:

Force Stop the Enki App
1. On android, goto Settings » Enki » click [Force Stop]

Update Enki to the latest version on PlayStore

Clear Enki App Cache and Data:
1. On android, goto Settings » Apps » Enki » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Enki.

Fix Enki unable to contact server/ Enki internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Enki » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Enki » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Enki

Contact Support

Verified email ✔✔

E-Mail: hello@enki.com

Website: 🌍 Visit Enki Website

Privacy Policy: https://enki.com/privacy-policy

Developer: enki.com

‼️ Outages Happening Right Now

Apr 03, 2025, 12:30 PM
a user from Guebwiller, France reported problems with Enki : Login
Mar 30, 2025, 10:19 AM
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