Grocery shopping made easy!
Imagine everything you need for savings, recipes,
and coupons for both in-store and online shopping, in one single app. Search,
scan, save lists and notes, get deals, and order pick up or delivery - just like
that.
Are you having issues? Select the issue you are having below and provide feedback to ShopRite.
By susan cole 1 week ago
I am logged into my account on the ShopRite app but it will not allow me to access digital coupons. Why is that?
By Gerald Troisi 2 weeks ago
cannot load digital coupons on desktop pc tried relogging in to no avail
By Douglas Anthony 1 month ago
Digital coupons will not load.."something went wrong" message
By ILONA ROMAN 1 month ago
digital coupons will not load.
By Eileen O'Hara 1 month ago
Digital coupons willl not load
By Steven Kapsalakis 2 months ago
Digital coupons will not load on my app
By B 4 months ago
Can't clip coupons or submit order
By April c 4 months ago
I can not complete my order on app or website. There is no where for me to put in my payment method.
By Teresa 4 months ago
Once I log in I am unable to see the weekly circular. I already delete and re installed the app
By Bonnie todman 5 months ago
Cannot get products to load. Reload does not work
By Helen Simone 5 months ago
I have been locked out of the ShopRite app. It says I have been blocked.
By Sara 5 months ago
The aisles the products are in aren't showing in the app. Just says OTHER. Checked my settings and they are all correct. I rely on seeing what aisles things are in to get in and out of the store quickly.
By John Funck 5 months ago
Same issue as the below post from several months ago.....c'mon Shoprite get your act (app) together!!! I returned all of the mispriced digital items back to the shelves....and saved myself $10+last night alone. My trust in these coupons is gone, will shop other places for these items "Multiple times now I've loaded digital coupons onto my app while shopping and multiple times some, or all, of the coupons do not work. I double and triple check that the product I selected is the right item / barcode number and that I selected the correct store. For example, I used a coupon that should have saved me $3 off of two Colgate toothpastes. I made sure I selected the correct type, as not all of them were applicable, and in the end the coupon did not work. I did not have the chance to bring this to customer service as I was busy and paid for it anyway. Nonethless, it is getting irritating that the digital coupons are not working"
By Jason 6 months ago
Digital Coupons are not loading
By Christine Harwood 6 months ago
It keeps saying dissmiss, something went wrong. Cannot continue to pay and submit
By Isabelle Perry 9 months ago
I cannot access ShopRite digital coupons after logging in to my account. The screen jumps around showing illegible images. I shut down my computer, cleared the history and logged back in only to have the issue happen again.
By Kimberly 9 months ago
When i clip on a digital coupon nothing happens.
By Alisa Kaehler 10 months ago
We keep getting our credit card declined when checking out. trying multiple devices and computer. reentered account info and keep getting declined. checked with CC company and our CC is good. This is a common accorance however it's gotten worst.
By Jennifer Kenny 11 months ago
I cannot check out using online shopping. For some reason it will not take my payment. I cannot submit my order. What can I do?
By Jennifer 11 months ago
Won’t take payment
By Den 1 year ago
Cant login on my iphone13 ios 16.4.1 even after reinstall of shoprite app (9.2.2-6904). Tried my registered login, as well as wife’s login, that both worked on wife’s iphone but not on mine. Hangs on blank .brands.wakefern url screen. No VPN or mail Relay enabled. Able to login to shoprite.com website using a browser. What gives?
By Carol Walsh 1 year ago
It says log in to load ut then wont let me load to card
By Herman 1 year ago
Can't load digital coupons. Get "error whole clipping coupon"
By Helene 1 year ago
I log on to the website to load on digital coupons and it keeps saying log on to load coupons. I have been having this issue for 2 days.
By Janet 1 year ago
I am logged into my account but I cannot download the digital coupons from the website. It keeps telling me to log in to download. I am not having this problem on the app, only the website
By Kirsti Marquez 1 year ago
Multiple times now I've loaded digital coupons onto my app while shopping and multiple times some, or all, of the coupons do not work. I double and triple check that the product I selected is the right item / barcode number and that I selected the correct store. For example, I used a coupon that should have saved me $3 off of two Colgate toothpastes. I made sure I selected the correct type, as not all of them were applicable, and in the end the coupon did not work. I did not have the chance to bring this to customer service as I was busy and paid for it anyway. Nonethless, it is getting irritating that the digital coupons are not working
By Mary Champion 1 year ago
Shopping List will not sort by aisle. I uninstalled/reinstalled app. Also contacted Wakefern. TWICE. First response was "alerting our tech team". No second response. Guess the kindergarten tech team was at recess.
By Mary Ann Fisher 1 year ago
I'm placing an order over $300.00 and it keeps saying "trouble with your time slot. Pick another. " That doesn't work. Neither does paying on delivery or paying online work. What is the problem.? I pay with EBT and debit card---Nothing. I ask to pay on delivery---Nothing. I cannot get the order through and I need these groceries!!
By Marilyn Bianco 1 year ago
I am able to log into my account, but not able to add digital coupons.
By Adele 1 year ago
My IPHONE ShopRite App is not working. It stopped working on 1/1/2023. After I sign-in with my EMAIL address and password, a blank screen appears with the following on top of the screen: sts.brands.wakefern.com. I deleted the App and reinstalled it and the same issue occurred. I also have the IPHONE StopAndShop App installed, which works perfectly. I had my husband install the ShopRite App first on his IPHONE and the App worked. He then installed the IPHONE StopAndShop App and the StopAndShop App does not work for him. Could there be an issue with having both Apps installed?
By Helen I Kyritsis 1 year ago
Been trying to log in for digital coupons for the last two days with no success!!!
By Jeanette Molczan 1 year ago
I have been having a problem with the Digital Coupons, I can't load onto my Price Plus Card, on the coupon, it says Log in to load, well I am logged in, so now what???? I am so frustrated, please fix it!!!!! This has been going on for the past month or so.
By Kathy 1 year ago
I cannot check out my online order..check out button is grayed our…
By Mariea Moore 1 year ago
App will either add items it’s self, and not allow me to delete.
By Amanda 1 year ago
I have uninstalled and installed the ShopRite app multiple times the last year, and it still will not show me any available delivery times
By Do not fake it when you solicit problems with digital coupons. It is so insincere it is insulting. Digital coupons do not work and you must know it 1 year ago
My background is Systems analyst in Billing. Every time I use digital coupons loaded from my I-phone I can not reconcile the overly complex register tape entries and obvius shortages/omissions nor can customer service. In some cases no credit. Since this happens every time - I know that you know it. Your pose of sensitivity to any problems is insulting. It is not worth my time to check out and then go to customer service every time - they try their best but can not explain all ommissions, shortages. As you must know, you never - NEVER - make a mistake in my favor. More profit. Do you think I will continue to shop Shoprite under these circumstances?
By Susan Garbow 1 year ago
Much of the time when I use my app to put items in my cart, it will not sort by aisle. Also, if I remove an item from the cart, it comes right back. Please fix this it is very frustrating
By Jim Linden 1 year ago
I was having trouble with the app loading so I uninstalled it, went to the app store to try and download it again and when I try I get the error that "something went wrong, try again' and it just loops back to the app store.
By Tony 1 year ago
I’m unable to see the weekly grocery ads when I select view weekly circular. I only see liquor store ads. Where are the weekly groceries
By Carol Tommas 1 year ago
Want to register for Shoprite app at App store but refuses to accept my email address or password. I click forgot password. They ask for email address to reset but never received any message
By Barry Neufeld 1 year ago
Everything I purchase is done by using a master list. Adding this too my order is fast and assures me that the order will be correct. This new iteration of your will not do this. If I cannot order with your app.. I will purchase my groceries from Mcafferys or Wegmans. I am a fifty year customer of Shoprite please don’t make me an ex customer.
By Tom 1 year ago
Go back to paper coupons - thy worked much better.
By EDWARD J LANGE 1 year ago
App will not let me sign in to use digital coupons.
By Rita 1 year ago
Some items when you click on it will not allow me to add to cart screen pops up add to list why.
By Marina 1 year ago
Delivery day and time. Entering my credit card
By Lisa Farrell 1 year ago
I have been using the Shop Rite App for years, now when I click on review cart to check out I get a blank page and can go no further?
By Joe de witt 1 year ago
Shoprite app wont recognize my email address that I've been using for years
By Carolyn Morella 1 year ago
Will not recognize my email or my password. Have made several attempts to change both and still will not accept.
By Jane 1 year ago
App is awful cannot get into my digital coupons it does not let me sign in and bounces back to resign up?? It is extremely frustrating and now cannot choose dig coupons. I guess I will not be shopping at s.r. Now , especially Without the dig coupons.😡
By D 1 year ago
Digital coupons will not load & it doesn’t keep me signed in 😡. This has been going on for a couple months! In today’s economy, every coupon counts!
By James Guttschall 1 year ago
Digital coupons, Absecon NJ store Digital coupons will not load . When I sign in it still doesn't work, (for months.) I now shop at Sams Club
By Donna 1 year ago
Digital coupons will not load
By Kelly 1 year ago
App saying my zip code not valid!! It’s written correctly what’s the problem?!
By Julia 1 year ago
When I click Review Cart for online food shopping every time.It doesn't take me to check out.
By Casilda Sambolin 1 year ago
Hi I already have the app but is telling me to sign in again when I put my email and password is not valid
By Edward LoCasale 1 year ago
Cannot access digital coupons. Never a problem before this past week.
By Lizbeth Hawkins 1 year ago
Why do I have to keep signing into shoprite it won't let me stay signed in
By Nancy Willis 1 year ago
Sort by Aisles is not working on this new update!!! Every time you update this stupid app you screw something up! Pay a real IT guy to fix this!!! So extremely frustrating on a holiday weekend to have to deal with this nonsense. Now will take me hours to find the items on my list!!!!!!!!!!!!!!! Get it together ShopRite, Stop & Shop is looking even better!! And stop all the GMOs in your Bowl & Basket items. I don’t even bother anymore. Cheap dollar store junk to save 3 cents??? I’d rather eat less than eat crap! So disappointed in ShopRite lately. Need to shop with a magnifying glass! Easier to just get needed staples at Trader Joe’s where I know there are no GMOs & junk! ShopRite is going to become the place to buy only cleaning & household products one day if they keep this up! Disgusted!!!!!
By Joanne Minickene 1 year ago
I am a faithful ShopRite shopper since the Day the Commack store opened. I have also been shopping online with delivery,to be honest this new site still needs some work. Right now can you tell me why does the circular give me 1 price ? But when I put it in my cart it is more than circular. Doesn’t show digital coupon price .
By Genevieve DeLucia 1 year ago
The app isn’t accounting for sales when I try to do an order pick up. It also often says that something isn’t working and I have to reload. I’ve also had issues where the app doesn’t open at all.
By Valerie Leo 1 year ago
What is the verification capcha which does not work HORRIBLE
By Andrea 1 year ago
I previously reported the one problem I came here to report…however, as I read through many other comments, I have somw of those as well. Fir example, I keep getting signed out, loading digital coupons is hit or miss. I think the new app is TERRIBLE! The old app worked just fine. Being it back, or get a technical staff that actually knows what they are doing!
By Andrea 1 year ago
When I add items to my “saved for later” list, it quadruples the list. For example, I look over the complete list, and when I get to the last itemI added, the list continues, starting with the first item and the list continues, and continues another duplicate list, then a triplicate list and then a fourth list…. So instead of actually showing my 18 items that I added the list Is 72 items long!
By Debbie Bassett 1 year ago
Cannot load some digital coupons to my account..keep logging in and out at various times..extremely frustrating
By Frank Litts 1 year ago
I have 2 problems. When scrolling through a list I can never get to the next screen it just starts over again. I don’t get any message like next screen or next 20 etc. In the old app I was able to order a qty of an item from deli. For example if I wanted to order 2 packages of ham each 1/2 pound I could do that. Since I shop for multiple families this is crucial to my needs. I am not sure why you took it away but the unfriendly nature of this app is forcing me to do some of my shopping elsewhere.
By BOBBI KNORR 1 year ago
No matter what I try the app won't show any times for delivery
By Stacy Rebnicky 1 year ago
ShopRite in Bayville,NJ does not show up as a location in the app.
By Jean Colangelo 1 year ago
I don’t like the new shoprite app. I wish shoprite didn’t change the app or update it.I like the old app better
By BARBARA 1 year ago
HIT OR MISS CONSTANTLY with trying to sign in to DIGITAL COUPONS....latest update is clearly not USER FRIENDLY...ANY suggestions?
By Ronnie J 1 year ago
Shoprite app does nothing when I click on coupons. I uninstall/reinstall it, cleared the data and cache but no go.
By Donna post 1 year ago
I NEVER CAN GET MY ORDER TO GO THROUGH SINCE U CHANGED APP
By Mildred Paparella 1 year ago
Trying to update my account
By Barbara 1 year ago
I would like to know what is wrong with your side your old site was fine! Every time I try to do my coupons it won’t let me do it why decide is totally different than the original
By Janice Gentile 1 year ago
Every time I complete order and apply all payment information, it never completes purchase. Takes money from ebt card and then have to wait for ebt to be reversed. This started happening with new update to app. I have tried 3 times and still crashes at confirmation screen
By RICH BURKERT 1 year ago
Same issue as others: Signed out and in, tried different browser but end result is same. Cannot load digital coupons, and repeatedly asked to sign in.
By William Henderson 1 year ago
Digital coupons not loading. For example, I loaded he Thomas' English Muffin $1.50 coupon but discover I paid the $3.99 full price when I returned home.
By Pattie 1 year ago
I have not been able to change my address for delivery as we just moved. I can log in and add stuff to my cart in my account and when I go to check out it keeps showing my old address. Before they changed the app I had delivery at my new address and even pick up orders and it worked just fine. Now it won’t let me change my address. It keeps saying customer not found when I click add a new address. Very frustrating! With three kids at home I don’t have time to go to the store! I need my groceries. Ugh
By Richard evans 1 year ago
Cannot display my price plus card. When I press it — my screen gets bright but the card does not display.
By Thomas 1 year ago
Updated app works fine on an iPhone. Doesn't work at all on an Android (Motorola G Power) -- app logged me out all by itself and won't let me log back in. Digital coupons have to be loaded using a computer.
By Anita White 1 year ago
Can not complete new required app update on my cell as it goes to Goggle play to "install". Does not recognize my password when I choose "forgot password"
By Linda Hall 1 year ago
Since shop rite rolled out their new app, I have been unable to access digital coupons. When asked to reset my password, they never send the link to do so. I will most likely delete the app, because there is no point in having it. Very disappointing!
By James Lacey 1 year ago
It says my password isn’t correct. When I click to get an email to fix it, the email never gets sent… im losing money every time I continue to shop with you because I can’t get the digital coupons. You’re actually costing me money
By Jers 1 year ago
This updated site (and app) is the worst rollout since New Coke. Three weeks and unable to place an order - always one problem or another.
By Doreen VandeWater 1 year ago
I had to do an update and now my price plus card won't come up. The screen just fades.
By Marie Hastings 1 year ago
Cannot load digital coupons, and repeatedly asked to sign in.
By Tammy Merklin 1 year ago
Can login to this. Doesn’t recognize my email or my password.
By Louis j szenasy 1 year ago
I have shoprite app, digital coupons not working, I use shoprite . Com, digital coupons not working, I sign in, digital coupons not working.
By CONNIE HENDERSON 1 year ago
One week trying to get this problem fixed. This new app is horrible! Been using online shopping for quite a while. Never had any problems. This new one is bad!!! After finally getting my password changed after numerous attempts, since it didn't email the new password change, I finally got it changed. Most of the ordinary things I always bought (like lettuce, milk etc.) kept coming up with an error (404) there was none. Finally got most of what I wanted (over $402 and 146 items) and go to checkout and pay and after using the same debit card I have used for a long time, I put in the CVV code and clicked apply and continue, I keep getting "There was a problem contacting the payment provider. Please try again later or refresh the screen." Tried again many times and refreshed many times, but it is still happening. Tried calling Customer Service and after numerous times trying to say or press 3 for problems with an online order, I finally got a vm saying because of the high number of calls the wait time is over 30 minutes and hangs up on me. It's been over 7days trying. They need to do something. How can they let an app go live without testing it thoroughly? I've worked in IT over 37 years and we always tested and ran parallel before we let anything go-live. We usually encounter a few unforeseen problems, but never like this! We would have reverted back to the old app before we let something like this happen.
By Richard Lampe 1 year ago
Does not show shop rite card when using card. Screen turns white. Apple iOS.
By JannMcAleer 1 year ago
I have tried to load my digital coupons this app will not allow it; I am not placing an order on line just wish to load my digital coupons to my price plus card. I have tried for the past 2 weeks but the app takes me to a store for pick up etc. We have been faithful customers at our local shop rite for 50 years and have always been pleased with the service and products. Thank You
By Michele Vitale 1 year ago
I can't reserve a time for home delivery states reservation failed ever since new app. I have refreshed, unloaded and reinstalled and still nothing
By Kathy 1 year ago
My order is done but it is telling me there are no delivery dates at all…
By Francisco Torres 1 year ago
I’ve been trying to reset my password with the new app but I made several attempts and I have not received the Email for password reset. My old password is not being accepted so I can’t download digital coupons to my account
By Paul Roberts 1 year ago
I loaded the new app, and it doesn't load the coupons. I had to go back to the store to load the coupons and adjust my bill because no digital coupons had been applied. I did sign on and set a new password. i looked at my profile and it shows Plus Club Member number which is not mine. What do I do?
By Louis Burke 1 year ago
I upgraded to newest app. It asked for a "new password". Why? I did it. Unfortunately, It keeps logging me out. They box to check "Keep Me Logged In" doesn't work. Thus, it keeps logging me out. Problems with the app have happened before. Your IT group needs to "pilot runs" before releasing to mass audience.
By Amy McCauley 1 year ago
I got Wegmans last week but I've been using shop rite delivery for YEARS. I AM GOING TO ASSUME THAT THEY ARE DISCOURAGING PEOPLE BY STILL HAVING AN UN USE ABLE APP.
By Veronica Sanchez 1 year ago
Since the update I am unable to place an order. Super frustrating since it worked fine before this. The new layout and search are horrible and after spending an additional 30 minutes to get my order together it won't let me checkout. After many failed attempts I finally was able to reserve a time slot but it will not allow me past that point. Ridiculous!!!!
By Kevin S 1 year ago
New app does not allow me to display Price Plus Card
By Andrea M 1 year ago
App does not work! Circulars don’t load, shopping online doesn’t work, shop from Aisles, or even search products! Very counter productive and inconvenienced with having to go to the store! Can this be fixed asap! Thank you in advance.
By robin garrison 1 year ago
Won't let me reserve delivery time. Shows avail appts then says reservation failed.
- Poor customer service
- Disorganized pick up zone
- Third-party shopper communication
- 50/50 chance of order being delivered on time
- No communication from ShopRite staff
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Complete guide to troubleshoot ShopRite app on iOS and Android devices. Solve all ShopRite app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wakefern Food Corp, developers of ShopRite.
100% Contact Match
Developer: Wakefern
E-Mail: [email protected]
Website: Visit ShopRite Website
53.33% Contact Match
Developer: Wakefern
E-Mail: [email protected]
Website: Visit Wakefern Website
Imagine everything you need for savings, recipes, and coupons for both in-store and online shopping, in one single app. Search, scan, save lists and notes, get deals, and order pick up or delivery - just like that. Learn more about the features of the new this app app - app.