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Terrible, TERRIBLE service. I reserved a time slot to pick up my groceries from 2:30-3:00. I arrived at 2:40 and couldn’t even locate the pick up zone. So I had to take my infant son inside so I can ask what to do. I waited 5 minutes at the service counter while a women looked at me multiple times from the office on the side and answered a phone call before asking what I needed. Once I got outside to the loading zone and texted the number I waited 15 minutes and nothing happened. My son started getting upset and antsy by this point because he’s an infant sitting idol in a car. The guy walked out and stared at my car while walking into the main part of the store and said nothing to me, I thought maybe someone else was in the building he was in so I’d be helped shortly. Another 10 minutes went by and he finally came back from the main store to the loading area where I was trying to comfort my screaming son. He almost went back inside but stopped and asked “oh are you waiting for an order?” Um yeah! Hence my parking here and text message! There are signs all over the door that say do not get out of your car or enter the doors, just text and wait. I wait another 5 minutes before he comes back out to put them in my car. By then my son has gotten so upset he’s thrown up all over himself and his car seat. I finally left ShopRite at 3:27. It should have NEVER taken that long for a grocery pick up. Absolutely ridiculous. Never again.

Basically you have a 50/50 shot at getting your order delivered on time, and if there’s snow in the forecast, all bets are off. What a disorganized mess. The third-party shopper was the one who called to tell me my order today was cancelled…I received no communication at all from the ShopRite staff. Then, when I called ShopRite back to ask about my cancelled order, they said the order isn’t cancelled, they were just running late. They assured me they would deliver this evening. I saw that they even charged my credit card. But nothing arrived…later I called one last time to find out the status, and a young kid answered and said everyone in that department left for the night. Now, I have no way of knowing whether they delivered to the wrong house, or just left my stuff in the aisle or never shopped the order. No one called to let me know anything. This isn’t the first mishap…Out of 20 deliveries, about 10 went smoothly. It doesn’t matter how far in advance you place your order, or what day you pick. It’s just the luck of the draw. ShopRite clearly lacks the right personnel to manage this service effectively. That being the case, they shouldn’t even offer it. Too bad…I really wanted this to work out. But it looks like I’ll have to do my own shopping from now on. But not at ShopRite. Thank goodness Uncle Guiseppe’s opened near me…I’ll be going there from now on.

Worst customer service ever! I’m a single mom of 2, ages 4 and 6 and it makes it very hard to get groceries!!! Even doing pickup, slots are scarce. So for starters, Jessica from ShopRite at home was very rude and unprofessional!!! I could not believe how she behaved. I went to pick up my groceries and after getting there and jumping through hoops to get there cause of this pandemic, they tell me my payment wasn’t completed. I was confused because when I made the order, the payment posted to my account immediately! Now I wasn’t thinking to bring my card since I already paid online. Now I go outside and call my card and sure enough it says the money was taken out! I call the card back to check the transactions and then there was a refund only after they canceled my order. I call to complain and Jessica says it’s my fault that I left without my groceries and there’s nothing she can do to help but tell me to place it again for another day! No empathy and no help. Then says my payment declined when it showed it processed on my online statement that I was willing to show! She stated it didn’t matter and they wouldn’t waive any delivery fee or help me in any way for the inconvenience of any glitches of their system!!!! Glad they showed me not all of us are helping each other and sticking together during these times! Hope these glitches get fixed!!!