Cookie Jam app not working? crashes or has problems?

Cookie Jam Status


I have a problem with Cookie Jam

Are you having issues? Select the issue you are having below and provide feedback to Cookie Jam.




⚠️ Most reported problems ⚠️

Not working
60.0%

Login
12.1%

Crashes
11.5%

Connection
8.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Cookie Jam Problems 😠👌🔥

- Rarely get earned rewards

- Screen locks up when certain ads are run

- Locked out with a black screen multiple times

- Issues with iPad compatibility

  71 Reported Issues: 😵🆘🛟🚨📢

Aly
2024-02-13

Loud random background music keeps kicking in. Drowns out anything else playing. It is not the standard game play sounds or tracks. Those have been turned off and muted. Have reinstalled, cleared cache, force stopped and nothing is working. Keeps coming back. Sometimes right away other times after a short time

Pat
2023-11-04

Cannot get past update pages my tablet old does not have space to update anyway ...

Linda Fellows
2023-10-21

Rewards keep freezing onwatch adds

Sheila Thomas
2023-08-22

Cookie jam keeps telling me "no internet connection" when trying to my daily rewards. All other app WiFi ok

Alisa
2023-08-09

Cookie Jam won’t load and stuck on IPhone and Samsung phone

Lisa Burt
2023-05-05

I can not play on my iPad just keeps saying loading but doesn’t connect

Watcha
2023-04-10

The object is not shown completely. I am at level 516. The order request 22 number of donut but on screen only shows 12.

Gina Franklin
2023-02-19

When I hit the bake key, it says loading but never does

Carolyn Carson
2023-01-21

I am so upset. I am on level 5000 plus.. I accidentally uninstall my cookie jam by jam city and I cannot get it back can you help me get it back installed on my tablet. Thanks Carolyn. Its not cookie jam match 3 games

Julie
2023-01-20

Won't load. Message states developer problem and are aware. Like this for 24 hrs

Linda Redmon
2023-01-20

My game said I had to log in with facebook and I never had to do that before. when it says cancel or continue I say cancel and it locks up.

Helen Crocker
2023-01-20

why has cookie jam on facebook disappeared from my shortcuts and not able to locate it in games was there last night

Cindy Akina
2023-01-20

Cookie Jam continues to ask me to sign in with Facebook to play—it’s never done that before and it will not let me play

Janice Aldridge
2023-01-19

Cookie Jam continues to ask me to sign in with Facebook to play—it’s never done that before and it will not let me play

Tammy Liddy
2022-12-30

when i get 60 or more days in it crashes will not let me on it comes up to find the hearts but it just keeps spinning why fix please

Mickey Buell
2022-12-13

Lately the site has been so slow. You can move your mouse to move the different colored pieces and it's like it has jet lag. Slooooooow. Irritating and I love the game.

Sharrow Raabe
2022-11-19

Cookie jam is stuck on the loading screen

Zareena Begum
2022-11-10

Cookie jam app is crashing

Diane Hogarth
2022-11-04

Cookie Jam is very slow to load. When it does eventually load, the moves are all jittery and moves take a while to move. I have been in contact with the network, and they are saying not a problem. What is going on?? It is taking well over 5 minutes to load and just a nightmare to try and play. Can someone please help me

Tammy Liddy
2022-10-27

everytime i get to around a hundred days straight the game will not downloD FOR THE Day the the next day it works fine please address the problem i am fixing tolose 100 days

Dawn M Auten
2022-10-09

Why does cookie jam keep freezing?

Roseanne Moore
2022-10-08

my cookie jam wont load

Karen Burro7ghs
2022-09-25

Since I updated cookie jam about 2-3 weeks ago it is not working the way it was..When I click on free shot it starts with the ad and then goes back to starting the game..Same happens when you try to get the 5 free shots..

Patti
2022-09-22

Game will not load after update.

Patti
2022-09-22

Game will not load after update.

Patsy Ince
2022-09-11

Hi, my cookie jam image when I play, is jerky. I have to repeat a move a few times before I get a reaction.

Doreen Hines
2022-09-03

I cannot move to the next level. I am on level 6702. I get the message cannot connect to the server. I can spend the wheel. But I cannot get into the corner settings such as sound or Facebook.

Phil
2022-07-29

Cookie jam blast opens to the map, I'm on level 2579, but it just sits there. None of the border icons are there. Cannot do anything with it.

Jp
2022-07-06

Cookie jam stopped working on kindle. Now I get a msg that hardware does not support this application. It was working fine until I hit update app when kindle asked for the update Any chance I can get it back

Sharyl Obrien
2022-07-03

Cookie jam blast had not been working for a week. Finally, when pressed today, it opened. But I was taken all the way back to level 1 and had to restart. I would like to get my levels back please. My email is not working so please contact me on facebook. Thank you

Showing 1-30 of 71

Have a Problem with Cookie Jam: Match 3 Games? Report Issue




Common Cookie Jam Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jam City, Inc., developers of Cookie Jam.




About this app

Play through thousands of unique and challenging levels and compete against friends to see who can get the highest score. -Connect to Facebook to seamless sync across multiple devices and challenge friends! Got a sweet tooth?  Blast through dessert themed islands and help Chef Panda crush cookies before they crumble in Cookie Jam - the SWEETEST match 3 game on mobile!  Over 100 million people are already playing this deliciously sweet match 3 game filled with thousands of fun and challenging levels!  Treat yourself to all the candy, cookies, cake, and candies you want with this calorie free treat!  Check back often to see all the new candy, cake, and sweet treats that we've added!  Swap candy colored treats and crush delicious cookies and cakes.  DEVELOPER INFO: Jam City is the leading developer in truly cross-platform social gaming!  Check out our other free match 3 puzzle games!  Are you tired of matching candy or spreading jelly?  Create explosive matches and win sweet rewards.  COOKIE JAM, the COOKIE JAM logo, the Rainbow Cake Design, the COOKIE JAM characters, and related indicia are registered and/or unregistered trademarks and copyrights of Jam City, Inc. and may not be used without permission. © 2020, Jam City Inc. All rights reserved.