VesselView app not working? crashes or has problems?

VesselView Status

Published by on 2023-11-13

VesselView Mobile provides Mercury Marine SmartCraft® engine owners with the
ability to view live engine data, monitor fuel usage, obtain detailed
descriptions when a fault occurs and receive maintenance alerts when due. The
full functionality of the app is available when used in conjunction with the
Bluetooth Low Energy VesselView Mobile module.


I have a problem with VesselView

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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
212.5%

Connection
50.0%

Crashes
25.0%

Not working
25.0%


Reported Issues: 17 Comments

By Geoffrey campbell   8 months ago


Brand new vesselview won't connect via Bluetooth. Green light flashes then stays on. Bluetooth light doesn't come on. Follow instructions carefully ,tried another phone, deleted and reinstalled app,no joy. (04 mercruiser 5.0 mpi)

By Geoffrey campbell   8 months ago


Brand new vesselview won't connect via Bluetooth. Green light flashes then stays on. Bluetooth light doesn't come on. Follow instructions carefully ,tried another phone, deleted and reinstalled app,no joy. (04 mercruiser 5.0 mpi)

By Rick Allen   9 months ago


Map function on vessel view doesn’t work right. Won’t zoom in, locks up, sometimes pulses zooming in and out. Rest of app functions properly.

By Paul Henley   9 months ago


VesselView Mobile worked very well since 2020 on my 2003 Mercruiser I/O. Recently it started to report several sensor fail codes. I called Mercury Marine and they said they were aware of problems like this. I have not had any connectivity issues with my iPhone 7. All parameter reporting is still working.

By Joze   9 months ago


I installed and connected VV. In the device green power light and the bluetooth connection is blinking. No mobile devices detect bluetooth VV. I tried turning on and off VV and phone more time, no success.

By Rick Allen   10 months ago


My problem is that the map display doesn’t function properly. It won’t zoom in and sometimes it pulses in and out on the screen ( closer then further out). Also when I go to the maintenance screen, it locks up and I have to shut it down and restart it.

By Gary brach   10 months ago


I installed the device on my brand new 250 hp outboard 4 stroke & downloaded the app on my Android phone , it connected initially with no issues but intermittently it does not want to connect , I thought I had device located too close to hight voltage coil so I relocated it but I am still having trouble connecting sometimes, it will spin & spin & say no device located then after a few tries it will connect. Is there a fix for this

By Wynn Keaton   10 months ago


Only been using one month and the app won’t connect. It only shows speed when not connected. A mercury dealer installed the unit.

By Oskar seisums   10 months ago


I bought a Android tablet and trying to figure out why it's not compatible with vesselview mobile. It has the 12 operating system. Doesn't give me the option to download the right app in Google play

By Charlie Sebesta   11 months ago


My VesselView will not communicate with app. Both led's will not light up. Has power and ground to VesselView Module. 2019 Mercury 50HP. Any ideas?

By Norman Desbiens   11 months ago


Sign in with existing account not working. If I bypass sign in what functions of the app don't work.

By Bryan Winekoff   1 year ago


I installed the VesselView module on my 60 Hp. 2021 Mercury engine. I connected to battery afterward and turned on the ignition. The green light was fashing and would turn solid green when the App. was trying to connect yet I would not connect to the engine. I manually put the engine serial number in the application.. still no luck 2 hours of trying today.... no luck..

By Jeff Bloom   1 year ago


Vessel View module quit working. It was working but has quit and will not connect to app.

By Rickey Shumaker   1 year ago


My VV worked fine for few months. Then it won’t connect via Bluetooth. I have reset and reinstalled app and nothing works. Just let me know.

By Gary Adesso   1 year ago


2022 Mercury 150. All of the sudden I’m not get any performance data. MPG etc. Everything else works

By Gary Adesso   1 year ago


2022 Mercury 150. All of the sudden I’m not get any performance data. MPG etc. Everything else works

By IVAN M LONG   1 year ago


I installed VVM and took my boat today and turn on the VVM app worked just for a few minutes and disconnect with my phone a bunch of times . I had my wife download the app on her phone and the sane thing happens . It's installed on the Right side of the engine on top of it's front cover ( where I was told it to install it . )


Common dislikes about VesselView app

- Data parameter selectable for the main screen is a couple of layers deep

- Would like to see more updates for water pressure and few other things

- Easier for setting the records etc.

- Water pressure not available

- Individual hours not available

- Latest update won’t connect to user's iPhone XR

- Set up and design is rudimentary

- Cannot rotate screen to landscape

- Cannot read inputs as font too small and gray

- Cannot design gauges, clusters, etc.

- Lack of info on how things are calculated such as fuel level

- Performance report on engine not available



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Common VesselView Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercury Marine, developers of VesselView.


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Developer: Mercury Marine

E-Mail: [email protected]

Website: Visit VesselView Website



About this app

Mercury Marine’s this app Mobile app also provides users with a Web-based account. • View live SmartCraft® engine data : RPM, Battery Voltage, Engine Temperature, Engine Hours, Oil Temperature, Oil Pressure, Coolant Temperature, Sea Temperature and more! • Holeshot. • Allows for normal phone operation – call, text, streaming music, search the web, etc. • Mercury Marine’s this app Mobile app is free to install.  this app Mobile provides Mercury Marine SmartCraft® engine owners with the ability to view live engine data, monitor fuel usage, obtain detailed descriptions when a fault occurs and receive maintenance alerts when due.  One to four engines can be viewed simultaneously. • The this app Mobile module simply connects to a SmartCraft® connector located either at the helm or on the engine. • Continued use of GPS running in the background can dramatically decrease battery life.  The this app Mobile module can be purchased through Mercury Marine dealers or through a link inside VesselView . • The this app Mobile module works with SmartCraft® capable engines built since 2003 (40HP and up).  The full functionality of VesselView is available when used in conjunction with the Bluetooth Low Energy this app Mobile module.  Without the module, users still have access to a speedometer tool, a map with POIs, the ability to capture moments with the location tagged, plus other useful features.  When VesselView is open and connected to your vessel it requires a continuous connection and therefore may impact the battery life of your device.  VesselView collects and shares your precise geolocation. 



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