Contact VesselView Support
Published by Mercury Marine on 2023-11-13 About: VesselView Mobile provides Mercury Marine SmartCraft® engine owners with the
ability to view live engine data, monitor fuel usage, obtain detailed
descriptions when a fault occurs and receive maintenance alerts when due. The
full functionality of the app is available when used in conjunction with the
Bluetooth Low Energy VesselView Mobile module.
How to Contact VesselView Customer Service/Support
Listed below are our top recommendations on how to get in contact with VesselView Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact VesselView Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Mercury Marine
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Developer: Mercury Marine
E-Mail: [email protected]
Website: Visit VesselView Website
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Reported Issues: 8 Comments
By olivier renard
6 months agoGood afternoon. I have a vessel with twin Mercury 496 motors. The motors were recently installed to a boat that only has mechanical old school gauges ... no Mercury network or anything like that in place. I added a Vesselview Mobile dongle to each motor and they both work but require a separate ipad or iphone for each engine. Rather than buy two ipad minis, is there a way to see both Vesselviews on one device? Is a "Profile" setup problem or can you only have one Vesselview per vessel? Many Thanks.
By Michael Pilato
10 months agoI would like more information on the faults display messages. I have a fault that displays “Thermostat” under the words it says Service engine soon….does that mean I have 1 or 2 faults? When I press details it shows , !35-legacy what does mean..where can I get a bit more clarification? Example….if it said ….3 Faults found! That would be easy to understand. Great product but I must be missing something like a manual or at least some examples of how to correctly interpret the fault information..I understand its not a scan tool but a bit more clarification would be helpfull. Thank you —mp
By James Wagner
1 year agoI sold my 2013 Boston Whaler 170 Montauk along with the installed Mercury Vessel View Mobile a few days ago. What do I have to do to allow the new owner to use the vessel view mobile? Thanks for your help!
By Marc Hedinger
2 years agoi have old engine with 137 hours and was replaced with 2021 mercury o/i last year.... the hours show the original engines hours? how can i place new engine sn. and its new hours 21??? the vessel view only sees original hours??? thanks
By Richard Johnson
2 years agoNeither my tablet or iPhone will connect to the VesselView. I have a power light but no Bluetooth light…I have disconnected and reconnected electrical, deleted and reinstalled the app, what else could be wrong?
By choey62
Link Great, design & graphics poor
Like having engine data access but set up and design is rudimentary. Cannot rotate screen to landscape which is the way my tablet is mounted, cannot read inputs (e.g. oil temp, volts, etc) as font too small and gray, cannot design gauges, clusters, etc. Really a very basic program that needs a serious facelift. Suggest programmers look at OBD Fusion to get some ideas as to what is possible.
By PL8888
Engine Performance and Fuel
I have had this app on my 150 Fourstroke for about 2 years and in general appreciate the data. My biggest dislike of the app is the lack of info on how things are calculated such as fuel level. Does the app adjust the fuel level if you ran without the app on? Or only when you remember to connect? Also, can’t seem to get a performance report on my engine - says no data for the selected series. Would love to see these items addressed
By Ronnie Herrera
Won’t stay connected
I love this product but it won’t stay connected, i purchased this when I had an iPhone 7 and thought it might just be the phones Bluetooth, but I upgraded to an iPhone 11 Pro Max and have the same issues. I feel like I am losing valuable data due to the constant disconnected problem.
Have a Problem with VesselView Mobile? Report Issue
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Why should I report an Issue with VesselView Mobile?
- Pulling issues faced by users like you is a good way to draw attention of VesselView Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VesselView Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VesselView Mobile.
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