Mazda app not working? crashes or has problems?

Mazda Status

Published by Mazda North American Operations

Enhance your driving experience with Mazda Mobile Start - the only Smartphone
Remote Engine Start system engineered and designed specifically for your Mazda.
Mazda Mobile Start meets all of Mazda’s exacting factory standards and
specifications, ensuring seamless connectivity between your car and your
smartphone.

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Most reported problems

Reported Issues: 2 Comments

By Kathleen Irwin 11 months ago

I can not get the dealership to load on the my Mazda app to get it started. Will not connect or recognize the dealership. What do I do?

By Pamela A Dailey 1 year ago

The app will not start my car.

Have a Problem with Mazda Mobile Start? Report Issue

Common Mazda Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mazda app on iOS and Android devices. Solve all Mazda app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mazda iPhone Issues and Solutions

Mazda iOS app crashes, not working, errors
Mazda iOS app network issues
Mazda on iOS has black/white screen

Mazda Android App Issues and Solutions

Mazda has errors/crashing/not working
Mazda server network connectivity issues
Mazda has black screen

Mazda iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mazda app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mazda app crashes or not working on Iphone (iOS):

Close and restart the Mazda app on iPhone
Update Mazda app to the Latest Version for iOS
Uninstall and reinstall Mazda iPhone app
Update your iPhone to the latest iOS version

Fix Mazda on iPhone unable to connect to server/internet connection issues::

To resolve Mazda network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mazda black/white screen (blank screen) on iPhone:

Follow the Mazda iOS app troubleshooting guide Here →

Mazda Android App Issues and Solutions

Fix Mazda not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mazda app issues:

Force Stop the Mazda App
1. On android, goto "Settings" » click Mazda app. » click "Force Stop".

Update Mazda to the latest version on PlayStore

Clear Mazda App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mazda app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mazda.

Fix Mazda unable to contact server/ Mazda internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mazda » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mazda » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mazda on android.

Solve Mazda black/white screens issue on Android:

Follow the Mazda android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mazda North American Operations, developers of Mazda.

100% Contact Match

Developer: Mazda North American Operations

E-Mail: [email protected]

Website: Visit Mazda Website

83.33% Contact Match

Developer: Mazda Motor Corporation

E-Mail: [email protected]

Website: Visit Mazda Motor Corporation Website

About this app

If your climate control was turned off when the car was stopped, this app Mobile Start will not activate the climate control. ** Genuine this app Accessories are backed by the same great warranty as your this app vehicle. Genuine this app Accessories purchased while your vehicle is still covered by the New Vehicle Limited Warranty are covered for the duration of the New Vehicle Limited Warranty or the Parts Warranty, whichever is longer. Enhance your driving experience with this app Mobile Start - the only Smartphone Remote Engine Start system engineered and designed specifically for your this app. this app Mobile Start meets all of this app’s exacting factory standards and specifications, ensuring seamless connectivity between your car and your smartphone. Genuine this app Accessories purchased after the expiration of the New Vehicle Limited Warranty are covered under the Parts Warranty. Plus, you can feel confident in your purchase since it’s backed by this app’s Genuine Accessory Warranty**. *Climate Control activation heats or cools your car to the settings that were active when you last turned the car off. With this app Mobile Start you can conveniently control many of your car’s settings through your smartphone. Your this app Mobile Start purchase even includes 1-year of complementary service. If your accessories are installed by a this app dealer, both the parts and the labor are covered.