Kentucky Lottery Official App Reviews

KentuckyLotteryOfficialApp is garbage. It’ll take your deposit but say you aren’t in the state and of course you can’t withdraw a deposit, only winnings. So basically my money was stolen and there’s nothing I can do. Their GEO tracking it awful. I called customer service and they told me I was showing as being in Ohio, I live in central Kentucky. Then they told me to try turning my phone off then back on. Seriously…? That is your troubleshooting? I downloaded this to check numbers and buy tickets and it can’t even scan barcodes to check my physical tickets. Great job Kentucky.

I usually don’t write reviews, this is my first. I thought since this was the state lottery that it was legit. Here I am 10 am in my boxers eating pizza , drinking mt dew , thinking what would make my night better ......... that’s right making love with my wife , but she wasn’t in the mood , so I decided the next best thing to s*x is to gamble . So I deposit $20 they gave me $30 I’m like danggg already up playa . So I proceeded to play some keno . Bam hit $10, then I try to find my ticket I played it is gone but the money I spent on my ticket is also gone. I thought it was just a glitch in the simulation we live in , so I proceeded to play. Bam won again I think geeez I’m lucky, nope no ticket no win shown on history but my money is gone. KentuckyLotteryOfficialApp will take your money faster than your baby momma at tax time. On the plus side the instant games did work I got my $20 back went to cash out , Then like on prom night I got shot down , bam they hit me with the balance must be $25 and we will mail a check. Mail a check? Are we living in 1974 ? Nobody told me this before I put in my $20 . So long story short don’t play . I’m out $20 and now rent and roll going to repo my rims because I don’t have the payment this week . Stay away from gambling, at least stay away from the Kentucky lotto app.

The good: you do t have to drive to the gas station, it is easy to use, and if you win small prizes they enter it in your account. The bad: it has been made difficult, purposely I suppose, to check your tickets. You have to write down your numbers and go to another page to get the winning numbers. And as of about 2 weeks ago it doesn’t even store the history of your tickets purchased. There is an option to email yourself the ticket, so make sure you do that. Needs lots of work.

I used to love KentuckyLotteryOfficialApp. I purchase our group lottery tickets and KentuckyLotteryOfficialApp has made that so much easier. At least, it did. Two updates ago, KentuckyLotteryOfficialApp started freezing. I can choose the online game and choose QPs, but the 3 dots are incessant and won’t let me checkout. KentuckyLotteryOfficialApp freezes CONSTANTLY! No way to even save the choices to the cart. I have to close KentuckyLotteryOfficialApp and start over. I thought the last update would fix the issue. It hasn’t. It doesn’t matter if I am using different wifi networks, or I turn it off completely, the issue persists. I am running the most up to date software on my phone, so that isn’t the issue. I have deleted KentuckyLotteryOfficialApp and reinstalled but no luck with that, either. I hope Ky Lottery fixes this bug soon!

I'm upset, couple nights ago KentuckyLotteryOfficialApp went haywire and there was 2 30 dollar withdrawals from my bank account. I uninstalled and contacted customer service and they refused to investigate... So 60 dollars shot... The money was on my account right after it happened.. I tried to transfer it back to my account and it would not allow me to. The next morning there was .25 cents on my account. I have reinstalled KentuckyLotteryOfficialApp but have a block on my card. I remove the block when depositing money and quickly block. I would advise anyone who has their card linked to use the block feature on your bank card. The past few days KentuckyLotteryOfficialApp has been horrible. I keep getting errors, about to uninstall for good. Very disappointed.

What are the odds of winning on KentuckyLotteryOfficialApp? It shows that there are winners all of the time, but I’ve never been lucky enough to make that list. I realize that gambling wasn’t set up for people to win more than they lose (other than the occasional “big win”), but honestly this site does only take. I mistakenly kept thinking that continuous play, various bets, playing same game, etc. may open it up to pay out sometime , but not yet. The enjoyment has left and I can’t afford to keep losing! A little play back wins occasionally (not much or often) and my experience has literally resulted with a 84% loss 16% win ratio🤔🤨😑

But does the algorithm of the instant play have to be that obvious your going to lose an it’s with all games ! I blew a $100 places .50 cent bets to have repeated things happening. Where I’m getting at is if I got buy 100 $1 scratch offs it wouldn’t blatantly cheat you an take your money. I understand where still in the middle of a pandemic and all but the government shouldn’t be that broke and desperate to basically steal our money with this broke algorithm KentuckyLotteryOfficialApp provides, my best advise is go store save the hassle an actually have the chance of winning ! If I could I would rate KentuckyLotteryOfficialApp below 1 more like -5 star rating.

KentuckyLotteryOfficialApp has its appeal for sure. But that’s as far as the good things go for KentuckyLotteryOfficialApp . If you want to play the scratch off games via KentuckyLotteryOfficialApp , half of them have problems loading. I played Keno and went to do other stuff on KentuckyLotteryOfficialApp while I was waiting, couldn’t find my plays anywhere on KentuckyLotteryOfficialApp , so I had no idea if I won anything or what. And I’m sure there is a way to get back to your it, but it’s definitely not as straight forward as it should be. I honestly got KentuckyLotteryOfficialApp for the ticket scanner in the first place, ended up trying multiple things on KentuckyLotteryOfficialApp . Well it was a waste of money, time, and unnecessary brain power. But even the simple ticket scanner is always hit or miss. To the point where I literally forget I even have KentuckyLotteryOfficialApp because 80% of the time I just get a error after scanning a ticket. So I always end up just taking them to the store to see. If your app can’t even do the basic thing its meant for, then you might have a problem. Not like the state’s Lottery is short on funds or anything, they can hire a actual good dev team. And with a good dev team KentuckyLotteryOfficialApp could be 10x better if not 100x better at this point. It’s just ridiculous how outdated and clunky KentuckyLotteryOfficialApp is for us to be living in a time period where high school kids are able to make better apps as their hobby. My review and rate will not change until KentuckyLotteryOfficialApp changes, and joins us living in the technical great era!

KentuckyLotteryOfficialApp has undoubtedly improved from what it used to be but there are two big issues with KentuckyLotteryOfficialApp in my opinion.
1) you cannot easily check your online-bought numbers. When you navigate to the transaction and find the ticket (which is slow to load), the winning numbers should be right there. Not some link that takes you out of KentuckyLotteryOfficialApp to another KY lottery website where you have to manually enter in your ticket numbers. One. At. A. Time. I know some folks have their numbers memorized but most don’t. Why is this so inconvenient?
2) you cannot buy “favorite” tickets for multiple draws. But you can buy rando numbers for multiple draws. Why? Do most users have “favorite” tickets and they don’t spend as much money on other games if they’re only coming back every couple of weeks? Isn’t that promoting a gambling addiction?
3) I’m adding a third issue. Why can I only use KentuckyLotteryOfficialApp when I’m on WiFi? Location services are turned on. It tells you I’m in KY. Yet I can’t buy tickets when I’m only on cell service.

I have won larger prizes a couple of times ($1,000-$2,000) but for the amount I spend… it doesn’t compare. The instant games truly feel rigged. I have lost a lot more than I have won, but that isn’t even why. It’s almost as if every time you get ahead, if you don’t cash out, they immediately take your winnings, and then some if you choose to continue playing. It seems like every time you get on a winning streak, the game your playing crashes somehow, causing it to “start over”. It has become almost predictable, but being the state lottery you would like to think everything is on the up and up….

KentuckyLotteryOfficialApp works great for entering 2nd chance drawings and for checking tickets, but if you’re planning on trying the instant win games… I would recommend steering clear and sticking to the scratch offs.

Instant games might be fun for the short term, but in the long term… well… the house always makes sure to win… and KY lottery is making sure they win BIG on KentuckyLotteryOfficialApp.

I like KentuckyLotteryOfficialApp when it allows me to make purchases. However, half the time I try to use KentuckyLotteryOfficialApp it thinks I am not in Kentucky when I am. I have tried all of the recommended fixes but it still won’t update my location to within Kentucky. I went several month with it showing my location in Atlanta, GA after I drive through Atlanta for vacation. After several months it finally started working correctly. Just today I was using it at a restaurant in Owensboro, KY and when I drove home a few miles away still in Owensboro it shows I am outside of Kentucky. Very frustrating!

KentuckyLotteryOfficialApp has a lot of really fun games. I've tried them all. Some actually don't give any prize. Like lucky 7's literally gives the exact same result every time ! The most you can win on a game is not what the game promises. You might get 50 cents or a dollar. I doubt anyone gets the major prizes. Another thing that is so irritating is the game has frozen and not given the prize. I won $20 on different games and the game froze and naturally I didn't get the prize! I had to restart my phone and then KentuckyLotteryOfficialApp also has logged me out suddenly mid game. It also told me I had insufficient funds to play a game when I actually had the funds! Tech support just says there is nothing they have to do because it's a game of chance so if you lose $ it's your fault whether their app glitches or not. I suggest if you want to play, bet the smallest amount so it's no big deal if you lose. Don't bet the large amounts because you'll be really mad if the game freezes on you and then you lose that money. Super cash buster is probably the most fun. I kinda like the emoti but it never gives more than 1$. I think it's set up that way. Until they fix the annoying tech issues you really are taking a big chance just logging in!

I countlessly put money into this game thinking I’m actually gonna win something. It’s ridiculous how tight these games are! I mean you put $20 on it’s gone faster than you can blink. I honestly don’t know why I still put money on here! I’ve literally lost $140 in less than 24 hours on this stupid app. KentuckyLotteryOfficialApp does not care about you at all. KentuckyLotteryOfficialApp is the biggest scams of all scams! All the games I’ve seem to be playing recently I win half my bet back… bet $3 I win 1.50… that might be the stupidest thing I’ve ever seen

I’d love to go with 5 stars because if you enjoy this kind of thing it’s pretty fun when it works correctly, however it does seem to have its frustrating glitches, therefore I’m going in the middle with 3. For example you’ll encounter moments when it tells you that you’re out of state even though you’re directly in the middle of it. Then the latest frustration has came from adding funds. I’ll make a deposit to play, then if I try to add more I get a message stating that THEIR system indicates that I have insufficient funds for the transaction even though I don’t. The following day or two it will take it again, without anything changing with my bank account and then give me the same message if I try to make a second deposit. Very annoying.

I do enjoy it being easy to buy tickets and pick your hopefully winning number combo, however, after purchasing it is hard to go back and review what your purchased numbers are. I think an additional field should be added thats separated by the drawing day that the ticket applies to. Would make it easier for the user to go back and look at the previously purchased tickets and see just how bad i lost.

UPGRADE 3.5.0 DOESNT WORK
Went to play my money in my account and can’t play. It says to upgrade... it won’t upgrade. It walks you in circles!
There my money sits. No entertainment but it has my money.
This needs to be fixed so it will upgrade or let us play with the old app until it’s fixed.

Now I cannot sign in for anything!!! I’ve tried on WiFi, off WiFi, it doesn’t matter!!! I am at the sign in screen and that’s where I STAY NOW!!! I get the three dots like it’s going to do something, and then... NOTHING!!! It’s a real bummer!!! I used KentuckyLotteryOfficialApp ALL THE TIME!!! No more lotto tickets for me!!! Due to the pandemic, I don’t go in convenient stores, I’m way to high risk!!!

KentuckyLotteryOfficialApp is great I enjoy being able to purchase lottery right from the comfort of my own home, and I win on the instant play quite often. The ability to be able to have my winnings deposited directly into my bank account makes it even better. The games are great and very few times have there been errors or glitches in KentuckyLotteryOfficialApp .

I would like it if KentuckyLotteryOfficialApp would remember the device and password to make logging in easier. Also, on the old app you could chose how to play and it would show you all the winning combos and the amount they paid out, except when they change cash ball to easy match then it would only show you how to play with easy match and not the winning combinations and prize amounts.

The options look very convenient and explained nicely . But when trying to use them very seldom lay works correctly . I have an iPhone 11 and an iPad 8th generation and fully setup for lottery app and opted in and my tickets are never verified . I hold the screen correctly , my picture are very clear and it still never accepts them . So I’m not buying nothing, but the ones I did buy from can’t even tell me if there winners. I understand I can manually check them and of course that is how I do it . I just hate that this option is presented but not everyone can use it . Even on newer products that normally should be the best . So any one that has an iPhone 11 and possibly all the others and sprint service be prepared . Options will not be an option

Need to be able to save user name so it doesn’t have to be typed in each time you want to sign in.
You shouldn’t have to sign in to check your tickets.
Finding out information about the games and how many and which prizes are still available is kinda difficult to get to.

KentuckyLotteryOfficialApp is the worst!!!!!! I have been able to make it work and even work two days in a row; then not work again. It thinks I am somewhere other than Ky. I have e-mailed, texted and called customer support and tried everything they recommend! But why should I have to restart my phone, reload KentuckyLotteryOfficialApp , opt in for location, log out and back in to make this work? You have my money in KentuckyLotteryOfficialApp and the only thing I can think to do is call the BBB and report this stinking app!!!!!

I have used a version of KentuckyLotteryOfficialApp for many years and although clunky it was very functional. This latest version / update has issues with location and will not let you make a purchase essentially holding your money captive.

Still crappy it hesitates and logs you out during a game! And the update don’t allow you to cash out straight back to your account! They want more and more of your private information as for instance your banks checking account! When my debit card use was just fine! After my funds are spent I won’t be back on!!! I don’t like the update, just my opinion!

I used to have a decent amount of luck playing , although I usually lost way more than I won but since the update I have played almost every day at least 20$ and can’t win more than $2 occasionally and that’s rare. Atleast the older version gave enough back to where I could play a bit but since update I can lose $20 in less than 5 min @$1 a ticket.

I was so excited about the update but I’m thoroughly disappointed - new PayPal method to withdraw but it doesn’t give you the option to add your PayPal and you can forget playing games in KentuckyLotteryOfficialApp bc all it does is sign you out after you sit there waiting for the game to load and it does it over and over again

The newly installed “square” ticket scanner does not work 95% of time, and when it does, it usually claims that the ticket was unable to be verified. Also, why the need to log in just to check a ticket? Other states’ lottery apps will check a ticket without an account. And their scanners actually work.

KentuckyLotteryOfficialApp is good, except for one key missing feature. You should be able to view your purchased tickets for upcoming drawings. If you buy multiple powerball (or other state games) tickets, you cannot see which numbers you actually have.

We shouldn’t have to sign into see if we are a loser or winner!

The Kentucky lotto app is cool 😎 and not only cool but it’s better than the casino... how huh? 🤔 The games themselves in the palms of my hand 🤚 without driving or traveling 🧳 you just pick a favorite game load some cash💰 feel extra lucky 🍀 and win money 💵 instantly. $$$$$$ God bless Kentucky Lotto’s 💸💸💸💰💰💰

I know this is gambling but I’ve spent tons and won literally nothing. Better chances of being struck by lightening I think.

App not user friendly - deposits have no problem processing. Playing a Powerball slip repeater error screen. Location has been turned on cellular off still no ticket - what a joke. But hey spend more $$ on commercials

The app is fun whenever it isn't glitching out. I personally feel that it starts to malfunction whenever you're starting to get ahead. Yes I've won and cashed out money! But that's nothing compared to the amount of money I've had to spend to win. The odds are 96 to 4 in the favor of the game.

Feb, 2022, I was playing on app, I was abruptly logged out, could not get back in until I changed my password. When I logged on with new password, my acct had been taken over, large withdrawal from my bank card, put into the acct, then someone played max wagers on games until they hit big. This person then added a new bank acct, withdrew the money to that new acct. I froze my acct at that point. Kylottery said there was no hack, pretty much accused me of all the thief's activities. I could not find the bank account this person added in my name. The only info I could find was it was Sutton Bank, Ohio? Info I have found suggest the acct is a prepaid card? Of course kylottery will not investigate this, it would prove they have security issues in this app! My only options are to report fraud to Ky atty General, FTC, police dept, and my Internet provider, along with my bank? Very disappointed with the CEO and Security Dept at Kylottery, they will not accept blame with this obvious hackable app! Oh and because I claimed with my bank, and had the stolen money put back in my bank acct, kylottery closed my acct because I broke the charge back rules! Unbelievable that a State run organization is allowed to do this?

Went and added money in my account and now it won't let me play any games not bringing them up....