Chewy Status
Are you having issues? Select the issue you are having below and provide feedback to Chewy.
problems reported in the last 24 hours
Summary of Chewy Problems 😠👌🔥
- Misinformation from customer representative
- Shipping to my area is now done by OnTrac which takes longer than expected
- Cancelled order due to long wait time
16 Reported Issues: 😵🆘🛟🚨📢
cant log into chewy
cannot access CHEWY.COM
Chewy app won't load. Try to go to Account page & I just get the "Oops" problem loading - try again notification. Been customer for some time now. Please help!
I can't open and view any items
My chewy app stopped working says the URL is wrong...I uninstalled it twice turned off phone called my carrier and it still does not work..I believe there is a glitch in your system not mine cause your app is the only one that is not working...
Updated my phone. Was asked to sign into Chewy app, but I've forgotten my password. Asked for a link to update, got the error message, "oops, something went wrong." I uninstalled and reinstalled, no progress.
i cannot add to cart or buy anything on line for a while
I had the Chewy App for a long time and now it says not compatible with device. Why and what changed. Thank you.
My order has not been shipped in over a week. No info on shipping
The font on my iPhone 11 app is huge and I can’t fix it. I have uninstalled it and got it again several times but the font is still so large I can’t use the app
I cannot log in to my account, have changed passwords several times, have run virus protection, have shut computer off and back on, nothing works have called customer service twice they have been no help. I have a landline phone as I am very hard of hearing and cannot hear cell phones. I am not using app. I am going to your website on my desktop computer. I would really appreciate it some of your tech people would look into this and find out what the problem is. When I try to log in computer screen just blinks but I do not receive error message just the same log in screen. I have never had any trouble before logging in and I am not having any trouble logging into other sites just Chewy! Please help!
App not downloading from Google play store
Wouldn't update. Tried shutting down my Android, then restarting. Finally, I tried uninstalling and re-installing. Won't re-install. Now I don't have my Chewy App at all
Chewy app is not downloading on my iPhone.
I really struggle to get my orders in. The death circle delays most of the time.
My app will only work through google
Have a Problem with Chewy - Where Pet Lovers Shop? Report Issue
Common Chewy Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Chewy app on iOS and Android devices. Solve all Chewy app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chewy, Inc., developers of Chewy.
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