Chewy - Where Pet Lovers Shop Reviews

by Luna Tygg

I cancelled my order today over the phone. This was my first (AND LAST) time ordering from this app. All I wanted was to order a bag of Hills Science cat food. It was a prescription. I gave this app my vet info. this app sent email stating they were waiting for my vet’s approval. My vet said they never received a fax from this app. I called this app, talked to Nadia. She called my vet & got the approval, and said my order was ok to ship. WRONG! The next day I receive another email from this app stating they were waiting for my vet’s approval. I called this app again, spoke to Nadia again. She said this happens with first-time orders (???) but she would put the order through AGAIN and everything would be fine. WRONG AGAIN!! Today I get the 4th email from this app stating that they were waiting to hear back from my vet. I called this app YET AGAIN, spoke to a different lady, she said she’d call my vet to get approval. I asked why this was necessary, she didn’t have an answer but apologized and offered me a measly 10% off on a future order. I’m now told that the order won’t ship until Monday! Ridiculous. I cancelled my order. I’ve never been so disappointed and frustrated over trying to order a simple bag of cat food. this app needs to have a more efficient ordering process. I’ve already told several friends and family members to avoid ordering from this app.

by Otakugirl1990

TLDR Change in mail carrier has now made it impossible to get the things I’ve ordered.

I have been a major this app supporter for a long time now but this last shipment of food changed it all. They used to ship to my area via FedEx and it would arrive within a few days. Apparently there was an update and now they ship to my area with OnTrac. I’ve never gotten anything from OnTrac in less than two weeks and this is no different. I have been waiting for my order for weeks now and have received 5 different delivery dates. It was picked up from my area and shipped to a different state for whatever insane reason! I have already had to go and purchase the cat food locally since I ran out waiting so long, still having no idea if it when my package will arrive. The this app customer service was great and gave me a refund for one of the two cases I purchased but stated that OnTrac will be the shipper going forward. They offered to put me on the FedEx preferred list which is great but it’s not a guarantee. Sadly with this shipping update I will have to find another place to purchase my pet supplies because waiting weeks for it to arrive with no idea when or if it will show up is just not going to work. If you don’t have issues with OnTrac then this app is the way to go but sadly for this long time customer, I will have to part ways. Good things never last I suppose.

by Mops Are Te Bestused

this app has a large variety of Items and I guarantee with their filtering system you’ll be able to find what you need for a fair price. Although Chewy as I found has had a bug which was logging me out with no apparent cause making me lose all the items previously in my cart. This was extremely upsetting bringing me to the brink of never using the this app app again but I decided that the pros out weighed the cons and to continue using Chewy . I wouldn't have wrote a review if it hadn’t been for when I forgot my password and decided to reset it, I did not receive an email from this app at all. I think you can agree this is a problem and if it’s fixed, Yes I can go on using this wonderful app for pet supplies. Just not the bugs.

Edit: more bugs I have just gotten a message when I opened my cart that they could no longer supply the dog booties.. okay understandable, then a message that they only had enough inventory to supply 0 of the rest of my cart? What? Chewy removed everything from my cart for no reason because it had no problem adding them back to my cart manually. This is a huge problem. I find it horrible that twice I had to add all my items back to my cart because Chewy has so many bugs. It could be so amazing if it had not done this.

by Hidhehbg

this app is absolutely amazing and has the best customer service out there. Their shipping is so fast. I bought something at 7pm on a weekday last night and it got shipped out at 8am this morning and I’m supposed to receive it tomorrow. Also One time I wasn’t happy with something I bought and I left a review on the item and this app messaged me and offered a refund which I didn’t take because it wasn’t their fault. It was really awesome knowing they actually take the time and make sure their customers are happy with the products. Another time, just recently, I spent a lot of money on a bunch of stuff and the delivery driver takes it to the wrong address! (Totally not even chewys fault) So I called ontrac which it was shipped through and they said they couldn’t find the package so I had to call chewys customer service since I needed the food for my animals and see what can be done and they offered to send out another order the very next day. Free of charge. Which I am SO grateful for. I will always order from this app. Chewy is great also, really easy to find what you’re looking for and they have everything you could need for your pets. Definitely a 10/10.

Although I’ve got to add, the only bad thing is that they use ontrac to deliver packages and ontrac is literally the worst. My packages usually never show on time or don’t even get delivered to the right place when I go through them.

by Awna Orr

I have heard about this app a couple of times, then I decided to download Chewy and try it! Only had it a couple of days, ordered some things yesterday for a few pets of mine. One was my mom’s and my pup. He had a back injury a week ago. So I needed to get a few things to help him along with his recovery. Unfortunately he had passed yesterday, I called this app to ask to cancel part of my order. A wonderful lady named Sophie answered, she helped me through the process. She was so caring and kind! She gave me a refund, as well as sent love to my household for our loss. She also asked me to donate the items I had canceled to a shelter to help other animals! I’m so grateful I could help other pets and animals that need things! I appreciate Chewy so much! It’s very convenient, awesome deals and prices. And has a very widespread selection of things for different animals. As well as very supportive and helpful customer service! They are always there when you need someone! I recommend the this app app 100%! I will continue to use their app for the things I need for my animals, as well as share my experience with others and how blessed it was!

by Chipper121

First of all I love the connivence of this app i live in rural area and have to drive an hour to get the pet foods/medicines I need, so having it delivered to my door is amazing. Second the prices a lot of times are lower than picking it up myself after driving an hour to the store, if they are not lower, they are at least the same as the lowest price. Last But most certainly not least their customer service is the best customer service I’ve ever dealt with in my life if you have a problem don’t be afraid to pick up the phone and call them they are on it five stars all the way if I can give customer service 10 stars I would because they know how to treat a customer you will not regret trying to ea but most certainly not least their customer service is the best customer service I’ve ever dealt with in my life you have a problem don’t be afraid pick up the phone and called them they are on it five stars all the way if I can give customer service 10 stars I would because they know how to treat a customer you will not regret trying this app

by Furballs Forever!

I’m a legitimate customer with nothing to gain by this review. this app is THE best option for anyone with cats or dogs in their family. Their product selection is vast, the prices are reasonable, their website is user friendly and informative, the shipments are received within days, and their customer service is superior to any company I’ve encountered in all of my 58 years. If you’re not satisfied with your order, for any reason, they will reimburse you immediately. Even better, they ask that you donate the product(s) to your favorite charity! No return hassles!
If all of the above is not reason enough to become a loyal this app customer, then perhaps this will be: When our beloved dog died suddenly and without warning, we were devastated. I began crying when I called this app to ask if I could return all of his unopened food. They conveyed their sincere condolences and then asked if I wanted to talk with one of their grief counselors! Shortly thereafter I received a beautiful bouquet of flowers with a handwritten sympathy card from the owner of this app! This company is stellar!

by Waxturtle7

I started using this app because my elderly cat needed prescription food and this was the only place to get it. The process for submitting my prescription was easy. In the meantime I also found other items cheaper on this site. It was free shipping and the auto ship feature was great. I got an email reminding me if my auto shipment as it got closer so I could change it if necessary. This was very useful as it was for food so I could move the date without penalty.
Sadly my cat got very sick and did not recover, after a food shipment had already been sent. I didn't have time to cancel it and it arrived the day after he was put down. I called this app to see if I could return the food, which they said wouldn't be any trouble. When asked the reason I said we no longer had the cat, and was barely able to even get that out. He was so kind. He said that I would be refunded and to donate the food to a shelter. I was shocked. It made me so happy that I could help other cats. A couple days later I received a bouquet of roses with a condolence note from the gentleman I spoke to and the entire this app family. Though it made me tear up all over again it made me realize, again, that this is a great company who really cares about pets and their owners. I plan on continuing business with them and sharing my experience with other pet owners.

by Addict4ever99

I have been ordering prescription food from this app for just about a year. My 12 year old dog loved Royal Canin Renal Support “S”. He ate it for almost a year. He then decided he didn’t like it anymore. I ordered “A” for him. I called this app and told them I had an unopened bag of the “S” and asked if I could return it...as I just received the “A”. They said they would refund my money and asked that I donate it to a local charity in Oliver’s name. I did just that...Animal Samaritans in Palm Springs. Shortly thereafter, my sweet boy made the journey to Rainbow Bridge. I just cancelled my auto ships which made his passing so final. Ugh... I am writing this review having just read another one on your site. The reviewer had the same experience as I had. Too often people post when things go wrong...which is why I am posting when things go right. You’re a great company and I wish you continued success. Please don’t let the other on line companies push you away. I will always recommend this app. It is a wonderful feeling to do business with a company with a heart. Thank you for caring...

by Sunshine Queen Gigi

this app is incredible there phone operators are respectful always assisting you to there greatest abilities. Speaking about hospitality them all will make you feel right at home over the phone. Like they was in your home talking to you. These great people are very accommodating when it comes to there products. If they don’t have exactly what you wanted they will assist you to there product of what they do have for lower cost. Trust it will be worth your wild. Especially, for your family pet(s).
I use this app because I am not Rich with tons of money and even if I was, I would consider to still use this app because I need affordable prices I would never want to feel ROBBED. WE NEED OUR POOCH TO....feel the love we spread & give to him when it comes to health & body, fun plus laughter, and comfy plus cozy. We found our place to do business with over two yrs going on three since we got our BABY BOY. We look to continue going all they way with this app.

THANK YOU! this app JUST FOR STICKING AROUND ALL THESE YEARS WE APPRECIATE YOU ALL, PLUS YOUR TEAM OF WORKERS THAT DELIVERS OUR MERCHANDISE TO US ALL. MY FAMILY & I DO HOPE YOU ALL STICK AROUND FOR MANY MORE YEARS.
CONGRATULATIONS ON YOUR GREAT SUCCESSES!

by A Degree. Is It Worth It?

I’ve been ordering toys, food, treats, and meds from this app for a couple years now. I have 2 Golden Retrievers and 2 cats. Their food is on Auto-ship which makes my life so much easier. The food is always on time and is a better price than what I paid in stores. Their prices for flee/tick meds is the best I’ve seen. Any time I’ve had a question about a product, my autoship order, or just general question their customer service department has always been the best!! Recently tried a new cat food and 1 of my cats had a bad reaction to it, nothing serious, and she’s doing fine on her old food. I left a review for the specific food so others are aware that some cats with sensitive stomachs could be effected. A couple weeks later I got a very caring email from CS team reaching out to check on my cats status. They provided other options to try and gave me refund on the food. I was expecting or asking for a refund but I certainly appreciated it. 10/10, two thumbs up, 5 stars for this app and their team members.

by Bitmoji#1Fan

I’ve been a this app shopper for many years now. They have the absolute best prices for all of the items they carry. I no longer even shop at local pet store & order everything from this app! The only downside is that if you spend under $50 you have to pay for $5 shipping, but if you plan ahead of time to order everything at once it is definitely worth it!!

However, I have had very few issues with some of their items. For example, a dog food bag was busted opened. It looked exactly like razor blade damage from the warehouse perhaps. Another time the box was so damaged an item was literally hanging out when I received my package. I suggest they invest in sturdier boxes or stronger tape for perhaps cat litter, heavier items. Another time I ordered a wood decor for my fish tank and the piece of wood I received looked nothing like the picture, it was the most odd/ugly shaped wood decor I’ve ever seen.

BUT!!!!! this app has EXCELLENT customer service. With every issue that I’ve had, this app replaced or refunded the item without hesitation. They even offer for you to donate the item instead of shipping it back to them. This is primarily why I love this app and will always be a customer!

by Maodnrapa

Just had to change my payment to update an order I am placing, but also have been putting off changing my auto shipment for the first time too. My delivery isn’t till the end of the month, and I was procrastinating since I predicted it to be the average annoyance all apps can be when trying to update a payment method. But i didn’t want to wait to place this order I just did (I can tell my dogs are craving some Rachel ray wet food!), and so while I was putting in the new payment method there was a very simple additional button to add to auto shipment and was done in all of two clicks.
Also always sends me notifications on how many more days I have to change my auto shipment which I love since I can’t remember every single time, and I’m trying new foods and new sizes for my pups and cats to know when is the best time in between orders to place the auto shipments. Still a new user, not going to lie I was skeptical at first for making an account, but extremely happy I did. Also food is bigger bags than grocery store so less trips, more options, can have toys and treats and medicine and etc delivered on auto ship too! Also cheaper than grocery store. Love Chewy thus far!!!

by Mayhem In 561

With multiple pets (2 dogs, 2 cats & 120gal aquarium) Im elated to have found this app! Anyone with even 1 pet knows products can vary widely in price from place to place. I found myself spending one solid day every month just driving from place to place to get the best price on cat food, dog food, cat litter, fish food, waste bags, pet treats, toys, vitamins and a hundred other things. The most frustrating thing was when I would drive 10 miles out of the way to save a few bucks on a product only to find they were out of stock. After this becoming an all too often common occurrence and thinking about the value of the time I was spending to save a few bucks and the cost of gas I was using, I looked for a better way. I’m ELATED to have found this app!! Not only are they a one stop shop, but I don’t have to leave my home AND my products arrive the next day! I also have to rave about their customer service! Accommodating, kind, easy to reach and extremely helpful are all accurate descriptions of my interactions with their live help. There are many on-line services for pet products, this app just happens to be the best.

by Spcslammosam

This online-pet-supply store is the bees knees. I have no other metaphors or ways to tell you how amazing they are.
My doggo is a service animal and I’m a veteran with some reasons that dictate I’d benefit from having him. He’s my best friend and I hold him closer than any family member or friend I’ve ever had. We don’t go anywhere without one another (the creep even pokes his head inside the shower curtain once every 60 seconds...). This company this app has given us AMAZING prices and discounts on everything he deserves. I won’t feed him garbage... so we order Blue Wilderness dry food and soft treats (Denali and Bayou), and Nature’s Recipe Chicken in Broth (all of the above grain-free). I save SO MUCH MONEY ordering from this app. Not to mention not having to go and get anxiety from taking him into a PetSmart and dealing with humans that are louder than their pets.
A side note: my mom and dad have had coonhounds for YEARS. When this app came around as a thing, my mom started using their services. When her hound Sophie died of old age... this app took notice after maybe a month of order changes. They asked her why the change and she informed them of Sophie’s death. They sent, the next DAY, flowers and a card.
I mean COME ON. Need I say more?
Rock on, this app. Rock on.

by Hdkskcjx

A few years ago my oldest cat was diagnosed with diabetes. Not knowing anything about diabetes in cats; I soon found out that I had to limit her carb intake. The fact that I have six other rescues in the house, I couldn’t give her wet food exclusively because of the major cost associated. I heard there were lower carb dry foods available. I soon found out from looking at all of the brands on the shelves at major pet stores that I needed an expert. I called Petsmart and asked for help with their brand for carb content and I was quickly told they didn’t give that information out over the phone. To say that I was frustrated is putting it mildly. I have since completely quit dealing with Petsmart as they also went up on each bag of food five dollars across-the-board. ! That is where this app stepped in. The first customer service representative I spoke to automatically said yes I can help you with that. They proceeded to look for carb content under 10% and soon found a brand. What had started out as a struggle became a quick success because of your dedicated employees. I can’t say enough good things about you guys, I hope that you will continue to provide us with quality pet items at good prices. Thanks again this app.

by SoLAreh

I cannot say enough good things about this app’s customer service. I had a nightmare of a time getting my cat’s insulin prescription filled over the last two weeks and even though NONE of the fault rested with this app, every single rep I spoke with (and there were a number of them over two weeks!) went above and beyond to work with me toward solutions. When the final major mishap happened (with FedEx) a this app customer service supervisor named Law took it upon himself to do everything in his power to make sure I got my cat’s insulin on a Saturday. You can tell that the people who work at this app are pet people and they ALL care so much about getting your fur babies taken care of. Truly I have never seen this type of customer service in my entire life. And I know this wasn’t an exception to the rule as I have had other little minor issues over the years (packages getting stuck in transit, recurring/autoship orders that I messed up the dates on, etc.) and I have always been impressed with how they handle these issues but this time just takes the cake they are INCREDIBLE!! I can’t recommend this app enough. This type of customer service just doesn’t exist anymore- except at this app!

by Natsosravens

I have been a customer for a while now and I don’t know why I didn’t use this app sooner. I have only ever had 1 issue, and it was very minor, and it was handled immediately and very professionally and politely. I did write a review not very long ago on a product I ordered for my two cats, one who is very overweight and the other is good on his weight, it wasn’t meant to be against this app but I wanted customer’s to know that if they have an overweight kitty using this cardboard scratcher that is on an angle it may not last long since my big cat got right up on it to scratch and the cardboard pieces that fit together to hold this angled scratcher collapsed. He does love the corrugated scratching piece that now just sits on the floor. I was looking through my emails not long after that and this app had responded to my review and they apologized that this product wasn’t up to standards, I thought that it was such above and beyond customer service, especially since it is my cat that is to heavy for this cat toy🤷‍♀️. I know through this difficult time we are dealing with right now and the shortage of cat food I have always been able to find something that I can give them, and they are picky, anyway I am so thankful for the delivery of my cats supplies:).

by Rogue And Vaders Mom And Dad

I had been disappointed with this app as a customer representative told me I was able to order freshpet fresh dog food then when I went to order I couldn’t because it was not available for shipping to my area. Obviously I was disappointed and upset because I was misinformed by a representative that said I could purchase the food so I wrote a review on this app website. They then emailed me and said they were going to review and look into my claim I stated in my review. Then today I walked outside had a box from this app that had an order of the freshpet food I wanted to purchase for my dog they had sent as an apology for the misinformation as well as to show they now ship to my area. It could not of come at a better time as my fiancé was just laid off of work and my dog is very sensitive eater she just ran out of food when this package arrived we were beyond shocked and so grateful I was in tears. We couldn’t be more appreciative and grateful for this. this app is a great company and i want them to be recognized for how amazing the customer service teams are!! I can’t say thank you enough I have called and thanked them personally but I want to place as many reviews as possible to share my story so they know how appreciative and grateful we truly are!!! We can’t thank them enough!! Thanks this app!!!!

by 172622$!:

If I could give this app more than 5 stars for a rating I would. I have been using this app for 3 or so months and have been loving it! I originally bought from this app because I was having a lazy moment and didn’t want to fight with the Walmart crowd just to buy cat and dog food, after awhile I found myself shopping for more and more items. I love how you can switch your auto ship dates along with your auto ship items. The wide selection of pet foods and supplies is just wow, I also love the 1-2 day shipping they have. The customer service is amazing as well, I bought some doggy cologne and the first one came opened (lid wasn’t screwed on tightly) I notified this app because I felt as if someone may have tampered with it & I wasn’t looking for a replacement or refund I just simply wanted their employees to maybe be told to check their liquid products to make sure everything is sealed properly, this app then sent me a new bottle for free which was unexpected. this app for me feels like Christmas I get super excited when I see my package at the front door. I will be using this app till all my pets cross over the rainbow bridge. Thank you this app for everything you do, couldn’t ask for a better online service!

by Ash💕Love

this app has the best customer service. Period. I love to shop, and so I’ve interacted with a lot of in person and online retailers, and there is something unique about this app. They are very interpersonal and they have a great management system, and more specifically they hire rockstar people. I’ve had several this app reps brighten my day, make me laugh, and every single this app rep. I’ve talked to has fixed my concern 100%.

They care about animals and take pride in their business... oh and their prices are unbeatable. My dog food brand was removed from this app after the acquisition (sad face), but the company maintained all of the small business feel and support. So I continue to shop with them for allll of my other pet needs. I’ve purchased beds, fountains, flea and tick prevention, leashes, food, water additives, toys, filters, litter, grooming... everything comes right away and of high standard and if for some reason it does not, they fix it!

It’s noteworthy that I’m not typically a review writer, however I literally could not be more satisfied. this app is a company I can count on.

by JenCen24

Our family cannot express what this company has done for us. We are simply floored at your genuine and heartfelt messages, incredible and unexpected generosity and your love and admiration for our family dog who passed. We always joked when we said we wish your company offered more than just pet products because we want to give you all our business, but then you drop this incredible message in our lap and we are in awe of how a company in this modern day can become so personal and customer-centric. You will always have our business, our respect and our love for how you all run your company. We truly feel as though you are losing our Abby as well and in that we find a connection to you that is much bigger than a customer-to-company relationship. Hopefully other corporations across all markets can take a lesson from you on what compassion and genuine care of customers really looks like.

Again, we cannot express what you’ve done for us in this time, we are forever customers and are truly thankful.

by Xmetalmaniac

First let me say that when a company releases an app it's best that they take their time and make sure it will meet their consumers needs, well this app did just that!! I believe not only is Chewy straight to the point, easy to navigate, and well rounded, it has a great team of employees working to fulfill your order quickly.

The prices are great, the shipping is fast, and the items meet my needs. Sure I can buy 40lb bags of cat litter from the big club stores, but drag it into the cart, drag it into my truck, drag it into the garage, seriously? I know when it's here and the delivery guy drops it in my garage. Why not order 160lbs of the good stuff instead of the dusty off brand and get free shipping, that's totally awesome. Plus the price difference is less then a $1.00!!!! I encourage you to use this app as well, they care about my pets.

this app is now my go to online pet supplier, plus I love the post cards they send asking if my kitties enjoyed their toys! Those notes make me feel they care about my pets. Btw, they are NOT autogenerated, they are hand written.

by Cheyenne Childress

I can honestly say I’ve never left a review before but will give this company a recommendation anytime I can. I’ve used this app for around 3 years now, and anytime I called and needed assistance with anything or if anything was wrong with an order they were the easiest customer service call every single time.

And here’s where the “a company that cares” comes into place. I had my first dog until this year (we had to put her down due to cancer) when I called this app to cancel my auto shipment and to send back her things I just received a few days prior to her passing the lady I spoke with was super understanding and as kind as possible as I’m bawling on the other end. A few days later I came home to a beautiful bouquet of flowers with a card sending their love for my loss. Of course I was shocked and felt so loved. Much to my surprise I came home a few weeks later of an airbrushed painting of my sweet girl.

This company deserves 10 out of 5 stars, hands down.