PrettyLittleThing Reviews

by Makenziestratton

I spent $250 on Christmas presents for my cousins, and in addition to that express delivery shipping. A week later after the expected delivery date I finally got in touch with a customer service representative when they informed me that my package was actually cancelled. When were they going to tell me this? That I don’t know. The crazy part about all of this? My money was taken out and will return “in five business days”?!!

Long story short, don’t purchase anything from this company. Just because it looks cute on models and celebrities, and is priced reasonably, doesn’t mean it isn’t just another fashion industry hoax. Don’t learn the hard way like me and save you’re money for a more responsible source.

by Justbrol

There is NO phone number to contact them when there’s an issue with your order. They use WhatsApp but not everyone has WhatsApp and when you try to have an IM conversation with them, a different person responds each time. They don’t assign one agent to each conversation so this brings confusion. They start solving problems I didn’t ask for and they don’t solve the problem I originally asked them to resolve. This website blocks a lot a credit cards so u have pending charges but order never goes through. Also, once u use a card that doesn’t block this website the tracking never sends u updates. I checked tracking and it said there’s an issue with this shipment and shipping has been closed. Contacted customer service and they said don’t worry. I will worry bcz your website tracking said there’s an issue.

Update: Returns are a nightmare! There’s a million things you have to download and tape on the package and you have to pay for the return! The return label usually gets sent to junk mail.

by Linriean

1. One shirt arrived w/ a stain (thanks for the 25% discount in exchanges lol)
2. 2 items were missing. A mini skirt & a choker - patiently waited an additional 7 calendar days like 1 of the various the customer service reps on their FB Messenger told me to wait, was given a tracking number (that never got updated with shipment updates! It was never sent.) It still didn’t come, thennnnn I got my refund for the missing items that never came (the invoice was missing too)
3. The collar of a $21 shirt ($21 even after I applied my initial app discount) broke within 3 hours of wearing the shirt. Seriously, I know exactly, because I was on a date last night & it was highly embarrassing.

The worst company I’ve ever ordered clothes from - I actually will never order clothes online again after having literally 3 different things go wrong in 1 order. Worst $128 I ever wasted. It takes me almost a full work day to earn that amount. Cheap fabric and as unprofessional as they come - you’d be better off buying clothes from Five Below. Never again.

by Beccaw223

I ordered a couple things from here. I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. I also ordered a pair of Jeans. I do not recommend buying any sort of denim from them because it it’s the cheapest looking denim you will ever see in your life. On top of all that they sent me the wrong size jeans. I ordered a size 00 and they sent me a size 4 AND THEN ON TOP OF THAT there return policy is horrible. I’m trying to return my things right now and it will cost me 4 dollars to do the returns. I have to print off a returns label of my own. Package the things back up. Then I’ll have to go drop it off. I have to do all these thing to get a refund and they don’t even refund the shipping cost which is 8 dollars btw. So in the end I’m short 12 dollars and none of my stuff was even right. Also my package came 2 days later then it said it would on PrettyLittleThing .

by Npkay

Pretty little thing is very overrated. I understand that there are procedures every company has now due to covid-19 so shipping would take a little longer than usual. First off they gave me an invalid tracking number then gave me the correct one days later. Secondly my package got lost so it took even longer. Thirdly their customer service is just the worst. I emailed them and it took a while for me to get an response. I finally received the package may 28th and the package was just dirty and just in a bad shape overall. I ordered a couple of things and when I took them out the packs I was disappointed😕some of them were just to big and I ordered them in a medium and I ordered one dress and it was poorly stitched🤦🏽‍♀️the only good thing about the clothes the good quality fabric. But I will never ever order from here again. I really expected them to be a lot better but they left me very disappointed

by Kels00000000

I ordered 100 worth of clothes(8 items) over a month and a half ago. I never received anything. After finally getting ahold of customer service through text, they told me there was an issue with the box being sent back to them. I told them they should work harder to make things right when shipping issues occur. do you know what they told me ? “Well you can just reorder” ugh!
So after hours of trying to find everything I had on my first order, I could only find three of the things I initially wanted. It came out to 30 so I debated if I wanted to risk it.... I decided to give them a second chance and even paid for the faster shipping and guess what...... my package is now late and no shipping info.
Just don’t. These “sales” aren’t worth wasting your time for things you will never receive and the customer service is horrible

by DH518

I wrote a review a week or so ago about how awful this company and customer service is. Never did I think it could get worse but it has. I ordered items on 11/30 which never showed up on the scheduled date of 12/14. I was then told I had to wait until 1/4/21 to receive a refund and that they would be crediting my $7.41 shipping on my $250 order. That credit was never received. On 1/4 I asked for my refund for the full order and they told me I had to wait until 1/12. I asked if I could just have the order replaced with a more secure prioritized shipping and they said I would have to place a new order and choose that shipping but that I would not be able to get the same pricing I had on my original order lol. What a joke of a company. At 35 yrs old, this is the worst company and merchant experience I have ever dealt with in my life

by K.kayyla

PrettyLittleThing is always logging me out and when I try to log back in it says oops something went wrong, I can’t access my account therefore I can’t purchase something or add things to my wish list. Things in my wish list or shopping basket just disappear, these glitches are annoying and honestly make me use other apps. The SHAPE clothing runs sooo weird bought items in my size 6 and i could not fit the skirt over my thighs let alone my behind. The top was so small a 5 year old could probably fit into it and I wear a DD in bras. Returning is pathetic, they make you pay for shipping to make a return like really ??? So your better off just selling it cause by the time you handle the return and wait for a refund you don’t even want to shop there again.

by DayjahT

I ordered two items for a trip I'm taking and i asked for USA Express shipping but the order was processed for USA Standard shipping witch means i won't receive my order till the day i leave and i leave at 5AM so i won't me able to receive my package! I asked could they change the shipping date & they said they can't change or cancel anything! So they didn't try to help fix my problem at all! I have to wait till the items get here, then i can get a refund. I still haven’t heard back from them! They respond once and don’t respond anymore. I really like this company but if there is a problem and they can't fix it before it even gets sent out then i won't shop here again

by GucciBadazz Whoop Whoop!

Don’t even waste your time. If you’re in the USA they will debit you immediately. They will provide “tracking” information saying they cleared customs outgoing from Great Britain, then provide FedEx with a label for import to Jamaica Queens NY 3 days later. You will NOT get an update even though it’s the delivery date. FedEx with say delivery date pending... You’re shipment will not arrive on time. They will not cancel your order because “they process orders immediately” and therefore no cancellations. You’ll just end up disputing the charge on your card. Just go to a REPUTABLE site and pay the extra money. I ordered 2/21 and had a delivery date of 3/3 and it’s 3/5 with “pending delivery date”. I ordered from China the same day and got my delivery faster. GTH

by OkayyYeaaaa

I been ordering clothes from this company for a year now &, I never had a issue where I had to contact somebody till now. The only contact this company has is basically speak to a robot that only answer two questions which is “track your order” &, “policy on returning items”….if you wanted to speak to a actually human being you have options like “FB , twitters , whatsup app “ my issue with that is when I try to contact somebody on FB the people reply very late &, even after they reply to you I had to wait a whole day for them to even reply back to me. I feel like this company should have a “number” where you can actually call somebody &, talk to that person explaining the issue to them. I paid so much money on this company cause I really like their clothes but it sad to say I rather spend my money on a company that I’m guarantee to get satisfied company service &, I can actually talk to human being that will more so understand me than a “robot”

by Ashleybookworm4life

I was a loyal customer! Love the prices and the quality of the products, you really get a bang for your buck. I’ve never had to reach out to customer service before until recently and when I did I was very disappointed. I made a purchase that was never delivered and was sent back to the company. Before giving me the options they automatically took it upon themselves to cancel my order! I wanted my products and I’d been waiting for Black Friday to get the best prices! I wanted these items for my Christmas vaca and i am so heated 😤 because i was soooo excited! The customer service is lacking in;

1. Response time (took almost20 days for me to get valid response)
2. Listening to customers
3. Lacking options to resolve customers problem
4. I kept getting the same automatic message over and over yet no one was actually resolving the problem
5.No one follows up on cases that have been opened

I really like this company and it would break my heart to part ways but your customer service is a fatal flaw!

by G0ldie_

I love PLT however this most recent update logged me out & every time I try to log on it says my password is wrong but it’s not because I change my passwords every few months & I just changed it in February. Secondly when I tried to just reset my password I never got the reset emails I’ve sent 3 & am still waiting. If I update an app I should not be logged out or inconvenienced in any way , my app should just run better. Typically stuff like this doesn’t bother me but the fact that I can’t even reset my password to buy what’s in my shopping cart & wishlist is VERY much inconvenient

by ButterCup Tavia

Don’t understand why online I’m seeing the same complaint and no resolve. I love PLT but to shop on the site is very tedious and time consuming so for me to pay $700 for my basket and add all thee additional things to my wishlist to come back to later and things are disappearing is upsetting. I literally had to screen record me going through my wishlist because everytime I go back later to buy I have to type and search things that should be saved. Also All I can see on my wishlist on PrettyLittleThing is the first page of saved items….. if I want to view ALL items I saved, I have to go off PrettyLittleThing into the regular search engine site and login. These problems need to be addressed.

by Gsscghurdvhukk

I legit downloaded PrettyLittleThing when there was a really good sale going on and I had about 35 item in my cart all under $15. Jeans, tops, shoes, dresses, accessories. My total came up to about $330 which was really good. I got super excited cause I was about to get paid soon and I was gonna use that paycheck to get me a new wardrobe...today I look at my cart and $330 worth of items turned to $570 😭😭😭 the cute dresses and simple tops went from $4 to $22 and now I want to cry. Not leaving a bad review but I am really disappointed. Why is a plain crop top with 300 thread count $22?? I downloaded PrettyLittleThing because I noticed the prices were a lot more reasonable for the quality than others but idk 😭😭😭 I just want to cry.

by Baby Tay🖤

My biggest complaint is stuff disappearing in the wish list and/or shopping cart. I like the wish list to favorite things for when I buy later, and at first I thought maybe it disappears if you don’t add it to your cart in time or buy it. But then I noticed while using PrettyLittleThing it would disappear as well as the shopping cart. Had almost $200 worth of clothing in the shopping cart and was ready to check out, I go to click shopping cart and everything was gone. I was so upset because I literally spent TWO hours picking stuff out. I got so frustrated that it did that I ended up not even ordering. 😕
Other than that delivery was actually pretty quick for previous orders, most of the clothes were fairly good quality except one of the small body suits was extremely too small and I’m petite. (Wasn’t a petite size body suit) and one of the crop tips fit but if you look the wrong way your nipple will be looking dead in the eye at someone because it’s so wide😂

by Laks Dkmdkwks

I love PrettyLittleThing and the clothes it offers! Iv bought quite a few things and some have been good quality some is a little thinner when it comes to the top but it still works perfectly fine. The only problem I’m having now and Idk if it’s PrettyLittleThing or the website but it isn’t showing the material or how much cotton is in it because that helps me determine what size to pick immensely! Pls change that on PrettyLittleThing for I don’t want to return things or be stuck with clothes because they shrunk after I wash them.

by Jebbeh Marie

I love the styles I find on this site and the prices are not bad but sometimes they miss the mark with the quality. Their sizing is weird and takes very careful attention to details and time to figure out which makes it harder to shop with them sometimes. However, I’ve gotten it down pat for the most so I don’t usually have issues with fit. Now the quality of one of my last orders was surprisingly low and I hope that is not a continuous pattern for them. Returns with them have really been my biggest issue with this site.

I gave 4 stars because I ultimately do love the items that I get from them when the quality, fit and price are right but when they are not it can be really annoying, which made me almost leave 3 stars but since I continue to order I’ll leave it as 4.

by Kaazmo

I love PLT, Y'all really look out for petite people and for that I will always love y'all. That being said, you have got to do something about items disappearing from the shopping bag and wish list. It is incredibly discouraging and frustrating to spend hours looking for the right items and then when you are finally ready to buy everything, they have mysteriously disappeared. I end up not getting anything at all because that part of PrettyLittleThing is so aggravating. Also can you please increase the number of items you can add to the wishlist, 100 is not enough. Plus I can see that the items are still added to my wishlist but if I go to view my actual wishlist the items are not there. I use the wishlist to save things I want to buy later, but if I have to keep going back to search for these things it completelycompletely defeats the purpose. Please 🙏🏽

by Alyciss

Pretty little thing is one of my favorite shopping apps. Their estimated delivery dates are never accurate and I hate how you can’t review the items. My favorite part of PrettyLittleThing is that you can see the model in the clothes with their “catwalk” videos and I can usually figure out if I need to size up/down. They’re also on top of their restocks. Every time I order I’m always satisfied with each item!

by Annasty LW

It’s very upsetting to spend my hard earned money on whether it’s $10 or $100 and wait for something to then receive it and it’s completely horrible. I ordered this dress at the beginning of March. And then didn’t receive it on the date I should have but a week later. And then to receive the item I ordered with a hole/rip in the stitching and for it to unlike the picture at all. If move I at all it completely shows my private areas. Never ordering from PLT again. I am not a person to leave bad reviews but this is really upsetting and frustrating that I ordered this dress for a special night out with my boyfriend and now I will have to find something else.

by Kiahroblevo

PrettyLittleThing is not letting me continue to go through to checkout. I have made sure PrettyLittleThing is updated, deleted PrettyLittleThing , redownloaded it, logged out, logged back in, and still it isn’t working. Also when I logged back in my items in my wishlist were gone. This seems to be a reoccurring problem. I update PrettyLittleThing but i’m not even sure if it’s getting the improvements it needs. Whats changing? There are many reviews of people having the same issue. I want to order from here but it always seems to be a hit or miss when I click on PrettyLittleThing.

by 3837384829/9;8;8/88

Every time I add thing to my car when I’m ready to check out it always disappears and it’s sooo frustrating another thing that is very inconvenient is when I log into my account on the pretty little thing web page all the things a favorited on PrettyLittleThing won’t show up on the actual website. I mention this because when my cart disappears on PrettyLittleThing I think “maybe it’ll work on the web page” but nothing I liked will show its frustrating and tedious typing in ALL the things you want. Other than that PrettyLittleThing is veryy nice.

by Moneytospendnoclothestobuy

I really wish you guy could show what item are in stock without me having to waste time clicking on an item, picking the size and then trying to add in the cart only to find out it’s out of stock, OR! When there’s an item that doesn’t say it’s out of stock and you pick the size and it’s in the cart only to later find out it’s out of stock when you go to check out! I wish you guys could fix that on your app and also give updates on when the item would possibly restocked

by Jay040907

I’ve made 6 separate purchases (small & large) over the last few months using PrettyLittleThing . It’s been a smooth process unless they are having a really huge sale, which can slow PrettyLittleThing down but normally it’s not for long. I’ve always received my packages as per their email updates and I’ve always been happy with my choices in regards to quality.

by Nishabeautee😘

Every time I place an order I never gets it. Idk why their system always have issues for some reason And I love the oitfits they have but I just can’t get to receive anything I try to order it’s either it doing go thru right away saying their system have issues or I get a refund after a couple of days for god knows what reason. I just don’t understand. Very disappointed 😔

by Neicy.Collins21

I’ve only been shopping on PLT for about a week and have already ordered several items. Everything fits like A GLOVE!

However, I only have 2 complaints. #1: Sometimes when I add an item to my bag and I go to my bag to buy the item, it disappears. So I have to go to the actual website to buy it(no big deal, I might just need to update). And #2: I need PLT to have more jeans in a SIZE 0...I’m really small and a size 2 is too big.

by Erica Tap The White

I ordered something at the beginning of the month and the order should’ve been here four days ago. When I tried tracking my order it said there was an error. So I tried contacting customer service and they are zero help...I really spent $80 dollars or nothing. PLEASE GET BETTER CUSTOMER SERVICE, I don’t even know if my order was cancelled or the if shipment was delayed.

by N!cki!1111113

I don’t know why everyone freaks out and complains about not getting their order. I have never had an issue and i’ve been buying from PLT for over a year now. Yes it takes longer for their clothes to reach us in the U.S. but it’s coming from Australia so unless you choose express, what do you expect? If it’s not two day shipping ppl freak out now a days like chill out, it’ll get to you. Love PLT

by KetaJ

Everything I ordered was exactly what I expected. The pants I got were a bit long since the models wearing the clothes were a lot taller than I am which I expected I can get the pants hemmed...the color, how it fits, the length, etc is just how it looks on the site. Just ordered everything else I wanted since everything was to my liking.