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Company Name: 21 Three Clothing Company Limited
About: Need your fashion fix on the move? Shop on the PrettyLittleThing app for the
latest in affordable women’s fashion looks that are sure to have you racking
up all the likes on the ‘Gram.
When it comes to women’s clothing, we’ve
got you covered with the latest on-trend styles hitting the site daily.
PrettyLittleThing Customer Service 👿🤬😡😠💢😤
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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 21 Three Clothing Company Limited
Read 11 Customer Service Reviews 😭😔💔
Have ordered and it’s not been delivered and it’s not showing on my account, but the money has been taken??
Cancel my subscription today June 29 2023 I no longer have a cat.
I have only received parcel order and would like to know how will I get the rest of my order? my name is Desiree Moore
Can you delete my account please.
Do prettylittlething accept after pay the pay later option isn't allowing you to pay later, but it shows on the website that they accept after pay.
Item sent was wrong size, very disappointing for my daughters 18th birthday. Was sent size 8 and ordered size 6? Please send size 6 asap
I never received my package. But it shows it was delivered. There is no phone number but my purchase was over 75 dollars. I'm very disappointed in their customer service and I just lost this money never to get it back or the clothing I legally purchased. Will never order again from this place. Everyone beware. Because you will never hear from them again.
g order #522-0679570-5579269 .. i have tried several times on rebound to get assistance with a return. it keeps saying order not found. I sent an email last week no response even when they said someone would respond in 48 hours. the dress is too big and needs to be returned. why is it such a hassle for this process and hard to contact somebody via phome. neverrrr ordering from here again
3 major issues in 1 order - NEVER AGAIN
by Linriean
1. One shirt arrived w/ a stain (thanks for the 25% discount in exchanges lol)
2. 2 items were missing. A mini skirt & a choker - patiently waited an additional 7 calendar days like 1 of the various the customer service reps on their FB Messenger told me to wait, was given a tracking number (that never got updated with shipment updates! It was never sent.) It still didn’t come, thennnnn I got my refund for the missing items that never came (the invoice was missing too)
3. The collar of a $21 shirt ($21 even after I applied my initial app discount) broke within 3 hours of wearing the shirt. Seriously, I know exactly, because I was on a date last night & it was highly embarrassing.
The worst company I’ve ever ordered clothes from - I actually will never order clothes online again after having literally 3 different things go wrong in 1 order. Worst $128 I ever wasted. It takes me almost a full work day to earn that amount. Cheap fabric and as unprofessional as they come - you’d be better off buying clothes from Five Below. Never again.
Nice cloths but horrible customer service
by Justbrol
There is NO phone number to contact them when there’s an issue with your order. They use WhatsApp but not everyone has WhatsApp and when you try to have an IM conversation with them, a different person responds each time. They don’t assign one agent to each conversation so this brings confusion. They start solving problems I didn’t ask for and they don’t solve the problem I originally asked them to resolve. This website blocks a lot a credit cards so u have pending charges but order never goes through. Also, once u use a card that doesn’t block this website the tracking never sends u updates. I checked tracking and it said there’s an issue with this shipment and shipping has been closed. Contacted customer service and they said don’t worry. I will worry bcz your website tracking said there’s an issue.
Update: Returns are a nightmare! There’s a million things you have to download and tape on the package and you have to pay for the return! The return label usually gets sent to junk mail.
Horrible quality of fabric
by Beccaw223
I ordered a couple things from here. I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. I also ordered a pair of Jeans. I do not recommend buying any sort of denim from them because it it’s the cheapest looking denim you will ever see in your life. On top of all that they sent me the wrong size jeans. I ordered a size 00 and they sent me a size 4 AND THEN ON TOP OF THAT there return policy is horrible. I’m trying to return my things right now and it will cost me 4 dollars to do the returns. I have to print off a returns label of my own. Package the things back up. Then I’ll have to go drop it off. I have to do all these thing to get a refund and they don’t even refund the shipping cost which is 8 dollars btw. So in the end I’m short 12 dollars and none of my stuff was even right. Also my package came 2 days later then it said it would on the app.
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