COMPLETE FAIL. I am a first time buyer of Stadium Goods and I wanted to buy a pair of shoes from them as a gift for someone. I did research and looked on their website and while it did say items have been "previously owned", they have an entire web page dedicated to their guarantee that "all items are authentic and unworn". Unfortunately, that is simply not true. When the first pair arrived (images 1 and 2), I noticed right away that there were scuffs and marks on the back of the shoe; evidence that they had been worn. I contacted their Customer Service who acknowledged the error and said I would be refunded and needed to send back the shoes. When I received the refund, it was only partial of the full amount. I had to contact their team again to get the full amount refunded and for the inconvenience, was offered a Promo code to use on a next purchase. The Customer Service Agent was very understanding and accommodating, and gave me confidence that this was a "one off" occasion and that the quality they sell is very high. He reassured me that I would have no problems purchasing a new pair. When the new pair arrived, the label indicated it had been sent from "FARFETCH". Very odd because I did not know this website and had ordered it from Stadium Goods. Come to find out, that this is a "brother" company of theirs and they had shipped out the item from their warehouse (even though I purchased from Stadium Goods on their website). Frustratingly, these shoes also had evidence that they had been tampered with (images 3 and 4). Nicks and scuffs out of the leather and a piece of glue at the front of the shoe (tried to pick it off and it won't come off and I don't want to rip the leather). I had to contact the customer service agent AGAIN and all that could be said was that they would send me labels to return the shoes to them with a refund, or I could keep the shoes and be discounted. Even with the discount, the shoes were going to be still over $300.
Because of this experience, I have had to pay for long distance phone calls with their team, uber drives to the shipping depot, and interest on my credit card while I await for these refunds to come through. It has been a complete waste of my time and money. Not to mention, I have no gift to give at this point. I made sure to order at the end of November for Christmas and with these inconveniences have been left with nothing.
For the amount of money they charge for their shoes and the fact that their company values state that they sell "authentic and unworn" items, it is completely ridiculous that this is the type of quality they are sending out. It is a fraudulent claim to make that they sell unworn items when they in fact DO NOT. As I mentioned earlier, I was a first time buyer and used reviews and their website to feel confident in making a purchase so I want other potential customers to know: If you are thinking about purchasing something from Stadium Goods, save the time, energy, and money and DON'T.